Direct Vapor, LLC

Don't really write many reviews but I do think this company has gotten out of their way to ensure customer satisfaction, at least with meI been ordering from them the past monthsFast shipping and very helpful customer serviceThank you Matt for all your help! Good business, great people! 100% on my book

VERY POOR CUSTOMER SERVICE! I've ordered a couple things from DirectVapor I purchased a vape mod, which I received in Oct At exactly months and one day (one day past the warranty) it stopped working I called the number for DirectVapor and found out it's a call center serving several online vape companies They could not find my order despite my giving them the order number, my name, my email address, etc I won't be ordering from DirectVapor any longer since they don't stand behind their products, heck they can't even keep track of their orders

This vapor company has the worst customer service I have ever spoken with. I am not surprised to see other reviewers commenting about their poor representatives. They took my money and sent me a confirmation email with my invoice. Weeks later I'm checking the mail every day and decide to call to ask when I would receive my product. They told me my order was actually incomplete from the beginning, even though they had already taken my money, and that my order could not be sent until I turned in an age verification. I am in favor of age verification, but if they did not know I was old enough to purchase the product yet, how could they legally take my money? And they never told me about this age verification, they were just keeping my money and not giving me anything- no product, no emails, no phone calls, nothing. My friend that is younger than I am ordered exactly the same thing a week before and did not have to complete an age verification of any kind (it was also his first experience with this company), he received his product about a week later. The company continued to say that it was my fault they did not send my product for not verifying my age, even though I had already purchased the items. Then, they informed me that even if I did the age verification today, the items I have already purchased are no longer in stock. So they took my money without verifying my age, never told me they needed the verification, then sold the products I already bought to someone else. When I called, the representatives were very unconcerned with my satisfaction and not at all worried about losing my sale. These people obviously don't care at all about the people they cater to. If something goes wrong with your order, they will do everything in their power to avoid taking any portion of responsibility over the situation. Do yourself a huge favor, and order your stuff somewhere else.

"DON'T DO IT"!!! Worst experience ever. They are dishonest. Direct Vape hides behind lack of information and will not back up their own claims.

Low price guarantee? NO, they will not match other web based marketers.

No Hassle return. NO, Your reasonable for retuning the produce at your expense.

Your review above is not accurate. Get the facts.