Direct Wireless

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of my decision appear below I have documents from Bank that show the double charge and they are attached to this responseAfter I filed the claim in bank I had to go overseas for a while, and I cloud not file these documents to bank as a response to the company because I had not access to internetSo bank give the dispute to the company and the claim in bank gets finished If more documents from bank is needed I will provide them Regards, [redacted]

Hello,The customer cancelled this service on 08/the customer stated themselves they found an alternative way of transporting their vehicle the order was cancelled we never charged this customer anything since the service was cancelled This is no longer our customer and we have no responsibility over their vehicle since the customer cancelled on 08/I have reasons to believe this customer is confused maybe he meant to put this dispute on the other company he hire after he CANCELLED their request to transport their vehicleI repeat this customer cancelled the service on 08/we did not charge this customer any amount so there for there is no amount for us to refund this customer This case is closed We DO NOT guarantee a day delivery we have attached a copy of our terms & conditions SIGNED by this customer

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.How nice! Not only did they break their rules, now they are lying Shoew me a shred of evidence that proves that I cancelled? Here is my email on August *after I received an e-mail stating that YOU cancelled the order:
"***, You conveniently cancelled on your own terms when I still have the car stuck in CA I received an e-mail from Tiffany three days ago stating that they found the driver, with no mention of the cost I took it as you found the driver for the price that was agreed upon, although very late as you know How else could one understand it! I'll forward you the e-mail The manager then called me the next day and quoted $*,***.** and then asked me if I could split the difference This is absurd I felt slapped in the face In any case, he promised to get back to me, and instead, I got this e-mail from you, ***.In the next hours, I'm going to file a complain with the Revdex.com and other organizations/business entities because I was compromised and gave your company plenty of time and patience to rectify the situation. 3Since your company dropped the ball, it should handle the loss, not me: your company broke its own rule: it promised $*,***.** delivery cost and guaranteed a to business-day delivery time Listen to your own voicemail and read your own documents Two weeks later, you cancelled on me and offered me a $**.** credit for a future car move How nice! Why would I trust your company with a future transaction! This is not professional and it's unfair, especially that your customer (me) delivered two cars with you ***
*** ** ***

***,
When you first made contact with diyTransport you were quoted a price of $*** (total) You were only willing to pay to $*** during the week of christmas and new yearsnot very likely, but in any case we are more than happy to list your vehicle at your price and guve it a shot
For this reason alone is why we do not charge upfrontBefore any vehicles are dispatchedthe customer recieves a phone call to go over price and datesOnce that is taken care of an email will followWe have it documented that you agreed to all termsAs far as the driver, we have only worked with him this one and only time, but we wont go into any here sayAt the end of the day *** you ended up paying $*** which is $** less the quoted original priceWe cannot control what the customer wants to pay and is the reason why it is very important to listen to your brokerPlease do not blame us for your actions because clearly that is the case here

the only reason customer was charged is because driver had been assigned, the driver cancelled his order and another one was assigned to him but the customer opted to not move forward with himas far as email, he was responded to all of themrefund has been done

After reviewing the file, this customers card was only processed one time and the carrier delivered the vehicle on time for this customerAfter the vehicle was delivered the customer disputed the deposit for the transport with his bankCustomer claimed we fraudulently charged his card when we in
fact completed the service for himThe customers bank has ruled his disputed charge in our favor since we have completed the service as described and the carrier we assigned picked up and delivered on time

Revdex.com:The response of business contains numerous statements.There is no offer There was a writing that was not complied with by the businessMost of all, business does not address "bait & switch" or unauthorized change of listing Business' statements and non-performance, unauthorized acts resulted in looses and damages
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

This customer's complaint is extremely exaggerated. For one, we dont have a signed contract to authorize to do work for him. secondly, we have never charged him for anything but he wants to hold us liable? We advised him on where the price should be when we attempted to boo the order but flew off...

the handles when we would not do what he wanted..

like we tell all our customer that want to " name their price" it is at their own risk and a timetable to move vehicles is on a standby situation. The fact that he wants to mention that he is a veteran makes this customer look like he is entitled to something. We treat all our customers the same...

whether they are a veteran or not. Neverthless, this customer broke our contract by having his vehicles listed with another company which is  a clear violation of our contract

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of my decision appear below.
I have documents from Bank that show the double charge and they are attached to this response. After I filed the claim in bank I had to go overseas for a while, and I cloud not file these documents to bank as a response to the company because I had not access to internet. So bank give the dispute to the company and the claim in bank gets finished.
If more documents from bank is needed I will provide them.
Regards,
[redacted]

We As an auto transport broker work with. 5 business day window. After the 5 days are up, we will cringe to work on the file unless the customer cancels. Also, we do not charge upfront. Since a driver was never assigned a deposit was never charged. We will be more than glad to continue working on...

the order and waive our fee for the delay

Hello,The customer cancelled this service on 08/29 the customer stated themselves they found an alternative way of transporting their vehicle the order was cancelled we never charged this customer anything since the service was cancelled . This is no longer our customer and we have no...

responsibility over their vehicle since the customer cancelled on 08/29 . I have reasons to believe this customer is confused maybe he meant to put this dispute on the other company he hire after he CANCELLED their request to transport their vehicle. I repeat this customer cancelled the service on 08/29 we did not charge this customer any amount so there for there is no amount for us to refund this customer . This case is closed . We DO NOT guarantee a 5 day delivery we have attached a copy of our terms & conditions SIGNED by this customer .

We have tried to contact customer in several occasions to resolve the issue. As it states we (diyTransport) is not liable for any damages done by carrier. However, we have reached out to customer to offer back our broker fee and went even as far to pay for damages that she claims was done by the...

carrier. We have asked to see an invoice for the damages or estimates to fix said problem but customer has not been able to provide them