DirectBuy of Brooklyn & Queens

In a conversation with [redacted] today, we came to a resolution that is to his satisfaction

Thank you for bringing this complaint to our attention.
 
As [redacted] indicated, he previously contacted our Corporate office and was provided with information regarding the use of his membership going forward. He had previously received an email communication regarding...

the closing of the Brooklyn & Queens location and details of ongoing services for the members.  [redacted] will receive personal assistance from the associates in our Concierge/Home Shopping Program.
The Home Shopping associates are available 7 days a week, 9-9 Monday thru Friday and 9-5 Saturday and Sunday (CST). They are available to research information, answer questions, send samples and place orders.  Any orders that are not able to ship directly to his home will be delivered to DirectBuy of [redacted], or DirectBuy of [redacted] in [redacted] upon his request. [redacted] is welcome to use these clubs in conjunction with Home Shopping.
[redacted] purchased his membership from DirectBuy of [redacted] [redacted], paid his membership downpayment to [redacted] and financed his membership with Universal via [redacted]. Therefore, we will not be cancelling the membership or refunding [redacted]’s membership fee.
According to our records, [redacted] did not place any orders with his local club while it was open for the first two years of his membership, November 2011 to December 2013.  We look forward to providing [redacted] with great service and savings going forward. We are happy to extend his membership to March 2015 and encourage him to take advantage of his membership in the next several months after which he has the option to renew his membership.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I purchased a membership to direct buy because the location was 5 min away from my house and the sales people would be available face to face. I do not order anything off the Internet. I signed with consumers edge llc that closed down its location so I shouldn't be responsible to pay for a membership that closed down. I did not ask to be transferred to an online service. I just ask to cancell my membership with out pay to a company that closed down. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In a conversation with [redacted] today, we came to a resolution that is to his satisfaction.

Review: My mom and I joined the direct buy back in January of 2013. - They were rushing us since we were the last customers they were talking so fast and we didn't realize what we were getting locked into. They told us we can never come back to the club after that day if we didn't sign up that day and they couldn't even show us all the prices because it's a secret until we joined. I think they even had staged shoppers - looking like actors to act as if they were finding great deals. - too good to be true.

About a week later, I got a call from a finance company to verify my information and agree to their terms..... - I told them I will not agree to their terms because I didn't know who they were - they told me they were calling on behalf of direct buy - I told them I don't agree - they were supposed to send me something in writing - I told them I wanted to cancel they told me I had to call the club - which when we called it was closed. My mom got a call from the finance company also and she told them she didn't know about them. - she also didn't agree to the terms. When we finally got through to someone they told us we had to had to cancel in three days - how could we cancel when we couldn't even get through to them and we didn't know the policy?

I told my mom i'm not paying them since they didn't appear on my credit report. my mom decided to pay their monthly fees and call their contractor. They promised better pricing which we didn't see because their contractor never returned nor returned phone calls. so we had to use different contractors. It's not convenient right now and doesn't make sense since we can't even afford - since we have loans to pay back from fixing our house from the hurricane - They are no good to us right now.Desired Settlement: To cancel our unwanted membership

Business

Response:

Thank you for bringing this complaint to our attention. We are in the process of providing the consumer with the necessary paperwork to resolve the complaint per their desired settlement.

Review: I signed up to a membership at the brooklyn/queens location. In january of 2014 the locations has closed its doors and transferred the account to on line buying instead of going to a showroom. They want me to continue paying for the membership which does mot work for me.Desired Settlement: Cancel my membership with a full refund on what I have paid so far. But I will be happy with a letter stating that my membership is cancelled and no money due.

Business

Response:

Thank you for bringing this complaint to our attention.

As [redacted] indicated, he previously contacted our Corporate office and was provided with information regarding the use of his membership going forward. He had previously received an email communication regarding the closing of the Brooklyn & Queens location and details of ongoing services for the members. [redacted] will receive personal assistance from the associates in our Concierge/Home Shopping Program.

The Home Shopping associates are available 7 days a week, 9-9 Monday thru Friday and 9-5 Saturday and Sunday (CST). They are available to research information, answer questions, send samples and place orders. Any orders that are not able to ship directly to his home will be delivered to DirectBuy of [redacted], or DirectBuy of [redacted] in [redacted] upon his request. [redacted] is welcome to use these clubs in conjunction with Home Shopping.

[redacted] purchased his membership from DirectBuy of [redacted], paid his membership downpayment to [redacted] and financed his membership with Universal via [redacted]. Therefore, we will not be cancelling the membership or refunding [redacted]’s membership fee.

According to our records, [redacted] did not place any orders with his local club while it was open for the first two years of his membership, November 2011 to December 2013. We look forward to providing [redacted] with great service and savings going forward. We are happy to extend his membership to March 2015 and encourage him to take advantage of his membership in the next several months after which he has the option to renew his membership.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I purchased a membership to direct buy because the location was 5 min away from my house and the sales people would be available face to face. I do not order anything off the Internet. I signed with consumers edge llc that closed down its location so I shouldn't be responsible to pay for a membership that closed down. I did not ask to be transferred to an online service. I just ask to cancell my membership with out pay to a company that closed down.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In a conversation with [redacted] today, we came to a resolution that is to his satisfaction.