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DirectBuy of Greater Kansas City

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DirectBuy of Greater Kansas City Reviews (4)

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and Mr. [redacted] has asked the travel company to contact me personally. They did so today, 1-14-16. They have assured me I would have tickets finalized by next Friday Jan. 22. I appreciate Mr. [redacted] quick response and am looking forward to a positive resolution. As soon as this is complete I will follow up with the Revdex.com to make sure this is cleared up for all of us.
Regards,
[redacted]

Hello>Direct Buy Corporate Office has closed the Kansas city Club location. You will need to contact the [redacted] to discuss this issue.  Here is their infornmation[redacted]Dept. [redacted]P.O. Box [redacted] ###-###-####

Dear [redacted] :I apologize for the delay in getting responding to this complaint. We have over 700 manufactures in our library and we do have a price guarantee on all of our corporate suppliers. While we do not carry every brand name we do have most of the more popular brands.We do guarantee that...

our members will save on every purchase the make at Direct Buy. There is a process for this if they find the exact same item at a retail store for less.  They have to show us that and we will adjust the price to accommodate the savings. We cannot refund Ms [redacted] money that  has already been paid but we can cancel her membership and not continue to charge her moving forward. [redacted]Direct buy of Greater Kansas City

I spoke with  Mrs [redacted] several times and tried to get her pricing on the items she wanted.  I was able to show her savings on all of the items but she was still wanting to cancel the membership.I have instructed our corporate to cancel her membership and give her a full refund....

 Since our corporate office handles all of the financial issues, this refund will come from them.She should receive it is a few days.  I am sorry that we were unable to meet her needs but I hope a full refund will satisfy her.  I wish her all the best.[redacted]Direct buy of Greater Kansas City.

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