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I just received this in the mail today, 12/22/When I called and aaked to speak to the owner the last time- I told them that they could come and get the new monitor- since It wasn't being used and I obviously didn't need it Donnie was supposed to have come and put it up weeks prior to this- but they only have technician, so if you need anything done- you have to wait for weeks to get it done

I previously sent an attachment of the invoice that I got from them in regards to the sensor that Don put in and the laborI will attach it again. Don said in the letter that they were going to send me a new bill with a zero balance and I haven't received that yet..... *** ***

January 3,2018Revdex.com 400 Holiday Dr Pittsburgh, Pa 15220Re: Letter received, ID [redacted]In mid November of 2017,1 went to customers residence to check alarm and get customer information for monitoring by our central station. This alarm system was installed by another company but we had provided the monitoring for the previous owner. I had been to the residence on 2 other occasions for service but that was probably 2 or 3 years ago. On entering and meeting the new owners, I commented on how nice the home looked, asked if they had remodeled — the home looked different then I remembered, I was paying a compliment on how nice the house looked. I said nothing about the house looking dirty in the past. (I am in and out of customer homes daily—very hard to remember 2 or 3 years back, and although I am 70 years old -my mother raised me better, I would never make a comment like that.On my arrival the customer put their 3 large dogs out on the enclosed porch with a sliding glass door. She asked if they would set off the motion detectors. I explained to her that they do make pet immune detectors, but with 3 large dogs it could be a problem, I advised against using the motions, even if they were effective 90% of the time you would still have several false alarms a year, you would lose confidence in your alarm, possibly be fined by local authorities, and above all could be a nuisance. I asked if they could confine the dogs to a certain area when alarm was set, she said no they have the run of the house and basically insisted on the pet immune motions. At this time, I noticed that 1 of her motions was pet immune and the second one was not. I suggested, instead of replacing the motion, let me disconnect it out of the system, leave the pet immune motion in the system and test it for 3 or 4 weeks, see if the dogs set it off, if after this time there are no false alarms I would return and replace the disconnected motion with a pet immune motion. I did not want to install and charge the customer for something that may not work.Approximately 2 weeks later the customer called, spoke to our office manager, very upset that I had not returned to install motion, said system was not working, we were very unprofessional, what kind of company were we running etc etc. Said she wasn't paying monitoring for something that didn't work. Office manager asked if she was arming system, yes, she was, what she meant by not working was the motion I disconnected was not working, why wasn't it replaced yet!!! Above paragraph we were going to give it 3 to4 weeks to make sure dogs did not set off motion.Against my better judgement I agreed to go out following Thursday and replace motion with pet immune motion, I did not feel we had given it enough time to test. I installed new motion on Thursday as scheduled. On Friday customer called and said led light in older motion was not lighting up when she walked past, "Donnie must have broken it when He installed other motion -on other side of house??? Customer was told I would return early next week to check it.On Sat we received low battery from customers alarm panel, customer was called, and low battery was recorded. Low battery means back-up battery in panel was showing low voltage. Normally we wait until we receive several low battery signals over a couple days before we either send new battery to customer (saving them cost of service call), or set up service call to install a new one. Often after receiving a low battery signal the battery will recharge itself and be ok, it's the reason we wait. In this case I had already made plans to return to the location first of the week anyway.On Monday morning we received a call from customer, very upset demanding to speak to the owner of our company, she did not want to speak to anyone else. The owner was not in, I spoke with her, she was very upset, and not happy with our service. For the first time in 20 years of dealing with our customers I suggested that since she was so displeased with our services it might be best for her to call another company to service and monitor her alarm. At no time in any conversations with this customer was I rude or improper. She was sent a new bill with a credit. I hope she has found another company that she is more comfortable working with, life is too short to be unhappy over a household appliance. Thank YouDon H[redacted]MGR America En-Garde Security

Revdex.com:Until I receive proof that I am not due a bill- then I am not settling this.  
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I just received this in the mail today, 12/22/17. When I called and aaked to speak to the owner the last time- I told them that they could come and get the new monitor- since It wasn't being used and I obviously didn't need it.  Donnie was supposed to have come and put it up weeks prior to...

this- but they only have 1 technician, so if you need anything done- you have to wait for weeks to get it done...