Director of Internet Technology, Reagan.com, LLC

I have been a customer of Reagan LLC for over a year (think it's over years) In the past month I have been getting spammed more and more with requests for my password and info Some of these coming from Reagan LLC My account now cannot send emails though I can receive them though this changes during the last few days What is a concern is that I have open files with their customer service ..the only response? The same standard "we need more information" and of course that an email with no way to respond to it Sorry, great name but AVOID this site.they appear to have neither security or customer service

Initial Business Response / [redacted] (4001, 14, 2015/05/28) */ This user had reached out to our customer service team regarding a difficulty that they were having with their accountEvery inquiry was responded to within a to hour periodThe user had their issue resolved and is still actively utilizing the serviceThe issue they were experiencing was successfully resolvedThey submitted this report while simultaneously interacting with our service team

Initial Business Response / [redacted] (1000, 16, 2014/02/26) */ My name is [redacted] and I am in charge of the Reagan.com Member Experience, your information has been forwarded to me and I wanted to communicate with you directlyThank you for recently helping us understand the complaint filed against us and giving us an opportunity to address the issue We do our best at Reagan.com to make sure our customers have the best service for their email needsUnfortunately in this case our customer felt like we did not meet their needsAccording to our records they have been a customer of ours for almost yearsWe have looked into this matter and been able to verify that the issue they were experiencing has been resolved and they are able to use all of their services as expected Please let me know if there is anything else that you need from our end [redacted] , Reagan.com Member Support Services the new reagan revolution 'Free email services are not truly free when your privacy is compromised' Initial Consumer Rebuttal / [redacted] (3000, 18, 2014/02/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) My issues with Reagan.com began on Jan.7thI was in my email account on this date when I got a message block suddenly that stated I needed to log back inWhen I tried, I was getting an ERROR message immediatelyNo lfieldI went into member services and filled out the contact form stating that I was not able to access my emailI sent numerous emails thru their Member Services and got ZERO helpI was told by [redacted] to "go to member services and change my password"I don't think he even read my complaintsI could not even get to the lfieldI even 'cut and pasted' the error message I kept getting and sent that in my Member Services email [redacted] then suggested I go to the Live ChatThat message was "I'm sorry,Live Chat is not available at this time." It was complete incompetency by these peopleI continued to try to levery day with no success and the Revdex.com was also getting no response from Reagan.comOn Feb11th I recieved an email to my alternate email account from [redacted] giving me a new password to lwithI was able to lto my account and found DocuSign forms that were waiting for me to sign for a Real Estate transactionAll my contacts in this account are goneSo, from my last email from [redacted] on Jan 10th unitl the one from [redacted] on Feb11th I had no email serviceNoneI have received no contact from Reagan.com why for one month they could not figure out why I could not access my email accountNo response to the complaint from the Revdex.com until Feb28thWhy? Customer service with this site is limited at best Final Consumer Response / [redacted] (4200, 26, 2014/04/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been using another email account and no longer need this accountA discount won't help meI don't understand why they don't know why I was without my email for several weeks and also lost all my contacts Final Business Response / [redacted] (4000, 29, 2014/04/04) */ Please let Ms[redacted] know that there was an error in our payment gateway and it didn't register her payment to us Because our system did not see her payment her account was deleted We apologize and want to do everything to win back her business, which is why we offered the discount Again, there was an error in our payment gateway and it didn't register her payment to us

Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ Any mailbox that is correctly renewed will remain active and availableAll mailboxes under the specified information provided for this request are actively being utilized and accessedWe also have live chat available daily on our support page in which any client may have an active conversation with our support teamWe also strive to respond to all emails in a timely fashion utilizing an alternate form of contact that the user may provide should they be unable to access their mailboxThe user has several options in which they may reach our team in order to resolve any issue that may be seen, so there is not reason they would not have been able to chat with a support member to resolve any account issue Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I had failed to renew my account, so this was entirely my fault

Initial Business Response /* (1000, 5, 2015/08/19) */
The user experienced a disruption in service as the user had fallen more than day delinquent in their renewal of the account in questionThe user had several notifications sent to their address notifying them of their upcoming account
renewal date beginning days before the renewal was to take placeThe user was then issue several follow up messages informing them of the accounts past due renewalThe user also had several personal one on one communications with our support team in regards to their accountAs an extra courtesy the account has been allowed to remain open for the potential renewal and is still available to be renewed and accessed once the renewal is receivedHowever, to this date the user has yet to make a payment for the past due renewalOur team continues to attempt to assist the userOur team has also directed them to have an active conversation through our live chat which is available daily on our site

Initial Business Response /* (1000, 8, 2015/05/28) */
The customer waited over a week before reaching out in regards to the difficulties that they were experiencingOnce the user reached out to our service team they were responded to within hours of their inquiryThe user was reached at their
contact information supplied during their requestThe user has yet to follow up to our teams responseOur team has now reached out to the customer multiple times without any update or reply to the customerThe customer has not replied but is still actively utilizing the service even to this day on a regular basis

Initial Business Response /* (1000, 8, 2015/05/28) */
The customer waited over a week before reaching out in regards to the difficulties that they were experiencingOnce the user reached out to our service team they were responded to within hours of their inquiryThe user was reached at
their contact information supplied during their requestThe user has yet to follow up to our teams responseOur team has now reached out to the customer multiple times without any update or reply to the customerThe customer has not replied but is still actively utilizing the service even to this day on a regular basis

Initial Business Response /* (1000, 7, 2015/07/20) */
The customer actively had a conversation with one of our support representatives (which we still have a transcript of)the representative kindly informed the user that their mailbox was no longer active as the user had not renewed the
mailboxIt was discovered after the user provided additional details that the user had purchased a gift certificate from the website, but they had never chosen to utilize that gift certificate for renewal or place a separate renewalAll of this information was outlined and discussed with the userSince no payment was received for the renewal of the account the account is no longer accessibleWe also went ahead and issued the user a refund for their gift certificate per the users request

Initial Business Response /* (1000, 7, 2015/07/20) */
The customer actively had a conversation with one of our support representatives (which we still have a transcript of)the representative kindly informed the user that their mailbox was no longer active as the user had not renewed the mailboxIt
was discovered after the user provided additional details that the user had purchased a gift certificate from the website, but they had never chosen to utilize that gift certificate for renewal or place a separate renewalAll of this information was outlined and discussed with the userSince no payment was received for the renewal of the account the account is no longer accessibleWe also went ahead and issued the user a refund for their gift certificate per the users request

Initial Business Response /* (1000, 16, 2014/02/26) */
My name is [redacted] and I am in charge of the Reagan.com Member Experience, your information has been forwarded to me and I wanted to communicate with you directly. Thank you for recently helping us understand the complaint filed...

against us and giving us an opportunity to address the issue.

We do our best at Reagan.com to make sure our customers have the best service for their email needs. Unfortunately in this case our customer felt like we did not meet their needs. According to our records they have been a customer of ours for almost 2 years. We have looked into this matter and been able to verify that the issue they were experiencing has been resolved and they are able to use all of their services as expected.

Please let me know if there is anything else that you need from our end.

[redacted],
Reagan.com Member Support Services
the new reagan revolution
'Free email services are not truly free when your privacy is compromised'
Initial Consumer Rebuttal /* (3000, 18, 2014/02/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My issues with Reagan.com began on Jan.7th. I was in my email account on this date when I got a message block suddenly that stated I needed to log back in. When I tried, I was getting an ERROR message immediately. No log-in field. I went into member services and filled out the contact form stating that I was not able to access my email. I sent numerous emails thru their Member Services and got ZERO help. I was told by [redacted] to "go to member services and change my password". I don't think he even read my complaints. I could not even get to the log-in field. I even 'cut and pasted' the error message I kept getting and sent that in my Member Services email. [redacted] then suggested I go to the Live Chat. That message was "I'm sorry,Live Chat is not available at this time." It was complete incompetency by these people. I continued to try to log-in every day with no success and the Revdex.com was also getting no response from Reagan.com. On Feb. 11th I recieved an email to my alternate email account from[redacted] giving me a new password to log-in with. I was able to log-in to my account and found DocuSign forms that were waiting for me to sign for a Real Estate transaction. All my contacts in this account are gone. So, from my last email from [redacted] on Jan 10th unitl the one from[redacted] on Feb. 11th I had no email service. None. I have received no contact from Reagan.com why for one month they could not figure out why I could not access my email account. No response to the complaint from the Revdex.com until Feb. 28th. Why? Customer service with this site is limited at best.
Final Consumer Response /* (4200, 26, 2014/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been using another email account and no longer need this account. A discount won't help me. I don't understand why they don't know why I was without my email for several weeks and also lost all my contacts.
Final Business Response /* (4000, 29, 2014/04/04) */
Please let Ms.[redacted] know that there was an error in our payment gateway and it didn't register her payment to us.
Because our system did not see her payment her account was deleted.
We apologize and want to do everything to win back her business, which is why we offered the discount.
Again, there was an error in our payment gateway and it didn't register her payment to us.

Initial Business Response /* (1000, 5, 2015/08/19) */
Any mailbox that is correctly renewed will remain active and available. All mailboxes under the specified information provided for this request are actively being utilized and accessed. We also have live chat available daily on our...

support page in which any client may have an active conversation with our support team. We also strive to respond to all emails in a timely fashion utilizing an alternate form of contact that the user may provide should they be unable to access their mailbox. The user has several options in which they may reach our team in order to resolve any issue that may be seen, so there is not reason they would not have been able to chat with a support member to resolve any account issue.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I had failed to renew my account, so this was entirely my fault.

Initial Business Response /* (1000, 5, 2015/08/19) */
Any mailbox that is correctly renewed will remain active and available. All mailboxes under the specified information provided for this request are actively being utilized and accessed. We also have live chat available daily on our support page...

in which any client may have an active conversation with our support team. We also strive to respond to all emails in a timely fashion utilizing an alternate form of contact that the user may provide should they be unable to access their mailbox. The user has several options in which they may reach our team in order to resolve any issue that may be seen, so there is not reason they would not have been able to chat with a support member to resolve any account issue.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I had failed to renew my account, so this was entirely my fault.

Initial Business Response /* (4001, 14, 2015/05/28) */
This user had reached out to our customer service team regarding a difficulty that they were having with their account. Every inquiry was responded to within a 24 to 48 hour period. The user had their issue resolved and is still actively...

utilizing the service. The issue they were experiencing was successfully resolved. They submitted this report while simultaneously interacting with our service team.

I have been a customer of Reagan LLC for over a year (think it's over 2 years). In the past month I have been getting spammed more and more with requests for my password and info. Some of these coming from Reagan LLC. My account now cannot send emails though I can receive them though this changes during the last few days. What is a concern is that I have 6 open files with their customer service. ..the only response? The same standard "we need more information" and of course that an email with no way to respond to it.

Sorry, great name but AVOID this site. . .they appear to have neither security or customer service.