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Directsat USA

479 Shoemaker Rd Ste 106, Kng Of Prussa, Pennsylvania, United States, 19406-4202

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Directsat USA Reviews (%countItem)

On June 2, 2019, we discovered a water leak and damage on the ceiling of our guest bedroom.
The water damage appeared under an area where the *** Satellite Dish is installed on our
roof. On Jun 3, I contacted *** customer service to inquire about the process required to file a damage claim. Upon numerous attempts to contact the appropriate personnel, on Jun 20, I finally talked to a person at the above number. On Jun 26, I received an email from *** Risk Management providing instructions required to process the Damage Claim. On Jun 27, I acquired 3 professional cost estimates. The estimates ranged from $710.00 to $1,220.00. We selected and submitted the lowest cost estimate ($710.00). I did not receive a “return” phone call until Jul 17, when Richard R, DIRECTSAT USA, Beltsville, MD, contacted me. He informed me that he will immediately review the documentation I sent to him on Jul 19, and he will provide a response ASAP. On Sep 4, I received an email from Tymothy C, DirectSat USA, requesting that I sign an “ACKNOWLEDGMENT AND RELEASE”. I made several attempts to contact C by phone, with no answers. I sent an email addressed to Coyle (***@directsatusa.net), and copied R (***@directsatusa.net), Sedgwick CMS, DirectSat USA Leadership (***@directsatusa.net, ***@directsatusa.net, ***@directsatusa.net), *** (***@e***.***), and *** Risk Management. In the email I attached the corrections for the “ACKNOWLEDGMENT AND RELEASE Statement”, and I agreed to accept the claim settlement for $710.00. While the email was sent to all parties on Dec 15, 2019, I have not received a response from anyone reflected above. I am totally frustrated with the “poor and lackadaisical” handling of my Damage Claim. I have communicated to all parties to expeditious pay the cost of the claim, because I need to have the repairs completed to void any further damage.

Directsat USA Response • Apr 24, 2020

Our Damage Claim Department has a check for this customer in the amount of $710, but they are waiting on the signed release form from the customer. Our local manager reached out to the customer today to explain that was needed in order for us to send them the check. He was only able to leave a message on the customer's voicemail. If the customer would like to email us the release form, it can be sent to [email protected].

They didn’t properly install dish and now my food is damaged and rotten I was a customer for over twenty years so the water damage is sever

Our DTV was constantly freezing at any given time or day so we finally called and a tech came out looked it over, did a few things and said if it continues to freeze the receivers will need replaced. It did continue to freeze so I called customer service to request what the tech told me. I was treated very rudely by a woman who wanted to argue with me about getting new receivers so I just ended the conversation and sent an email to them. They did respond and sent a different tech out who had an attitude and no intention to replace the receivers. He was rude, outspoken and gruff. He aligned the satellite in some way and left. It continues to freeze and sometimes takes up to 45 minutes to come back up. I then emailed DTV 3 times since with no reply or response from them. We also pay an additional $8.99 per month on our plan that protects ALL DTV devices plus an equipment upgrade every 2 years. If any part of our DTV system stops working as expected, they are to troubleshoot, repair or replace it. FREE.Plus an equipment upgrade every 2 years, which we have NEVER had. As I type this complaint I still have had no response from them....so upset!Also, I told them that when their equipment was going crazy freezing it erased the entire collection of movies and specials I had recorded. Completely erased it all. More than half of the channels we pay $142.78 per month for are ads so when a good show or movie comes on I record it so I have something to watch...makes sense right?

Directsat USA Response • Mar 15, 2019

We can assist the customer with service issues, but we cannot assist with refunds, compensation or billing as we are (Direct Sat USA) the installation/service company for their area. They will need to contact *** at to discuss those concerns. We also cannot address the concerns that they have with ***’s customer service, they will need to discuss those concerns with *** or ***. This was explained to the customer once contact was made.

After many attempts to reach the customer, contact was finally made via email. Appointment was set on 3/8 and completed.

2/19 10:31 AM EST ~ Received customer’s email
2/19 2:21 PM EST ~ Local office made attempt to reach the customer

2/21 9:36 AM EST ~ Received another email from the customer

2/21 10:45 AM EST ~ Customer contact made. Appointment set for 2/22 PM

2/27 11:10 AM EST ~ Received another email from the customer

2/27 3:41 PM EST ~ Local office made attempt to reach the customer

3/1 5:49 PM EST ~ Local emailed stating that they have made a total of 8 attempts to reach the customer

3/4 12:07 PM EST ~ Received letter from Revdex.com

3/4 12:23 EST ~ Called customer 3Xs, but it rang and then would disconnect

3/4 12:29 PM EST ~ Sent out to local to make additional attempts to reach the customer

3/4 1:05 PM EST ~ Local tried to reach the customer, but the phone rings and then disconnects

3/4 4:09 PM EST ~ Local states it says the wireless customer you have called is not available so not able to leave a message

3/4 4:20 PM EST ~ Called customer 2Xs, but it rang and then would disconnect

3/4 5:17 PM EST ~ Called customer 2Xs, but it rang and then would disconnect

3/4 6:23 PM EST~ Called customer, phone still rings and then disconnects

3/4 8:31 PM EST ~ Local tried to reach the customer, but the phone rings and then disconnects

3/4 8:52 PM EST ~ Emailed the customer for better contact number

3/5 10:03 AM EST ~ Received an email from the customer stating that they do not have voicemail, but they will look for the call

3/5 10:07 AM EST ~ Called customer, phone still rings and then disconnects

3/5 10:33 AM EST ~ Called customer, phone still rings and then disconnects

3/5 12:53 PM EST ~ Called customer, phone still rings and then disconnects

3/5 12:54 PM EST ~ Sent the customer an email asking them to contact me

3/5 1:29 AM EST ~ Called customer, phone still rings and then disconnects

3/5 7:23 PM EST ~ Called customer, message comes on that says the wireless customer is not available. Please try your call again later.

3/5 7:38 PM EST ~ Local ~ I just tried the customer again and all I got was ringing no answer no voice mail pick up

3/6 8:15 AM EST ~ Local ~ Phone rings and then disconnects

3/6 8:15 PM EST ~ Called customer, message comes on that says the wireless customer is not available. Please try your call again later.

3/7 8:27 AM EST ~ Received email from customer requesting an appointment for 3/8 AM

3/7 10:14 AM EST ~ Replied to the customer’s email, confirming appointment.

3/7 10:51 AM EST ~ Received email from customer, thanking us for the appointment.

3/8 9:37 AM EST ~ Per the local – Appointment complete ~ intermittent issues with the system locking up and the genie making loud noises. replaced genie and lnb

Customer Response • Mar 21, 2019

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Regards

In july, *** installed a new dish on my home. Upon install, the contractor inadvertently put a screw thru one of my power wires, unbeknownst to me. After he left, we started having electrical issues and an electrician found I had an open neutral causing my power to surge from 120v to 240v nearly causing my home to catch on fire, due to overload. So, in the process, we lost our fridge, 3 tv's, and numerous other electric devices. Afterwards, we filed a damage claim, which has been a nightmare. We estimated damages around $2000 yet they tried to offer us less money to try and settle our issue. This was only after being contacted by 3 different people from 3 different companies, and now am waiting to hear back. I called multiple times to various people to try and get answers and oddly enough, nobody seems to answer emails or phone calls. My suggestion is, don't get *** and if you do, you better hope they don't do damage....6 weeks later and still waiting to be reimbursed for damages....

Directsat USA Response • Nov 09, 2018

The claim was submitted to our subcontractor's insurance company in October. The customer will need to contact the insurance company that is now handling their claim.

Insurance and claim information is below.
Insurance Carrier: Acuity
Claim # ***
POC: ***
Ext. ***
***@acuity.com

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Address: 479 Shoemaker Rd Ste 106, Kng Of Prussa, Pennsylvania, United States, 19406-4202

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