Dirks Heating and Cooling was hired to repair a Lennox Pulse furnace on Jan 9, This company was dishonest and the technician was not qualified to complete the repairs I had the following concerns with Dirks Heating and Cooling: - Technician lied about part availability (apparently to sell a new furnace) - The technician indicated the exhaust motor was bad and two suppliers were unable to locate the part After I declined to purchase a new furnace, I was told the part was located at a third supplier, however, the part was actually in the technician’s truck the entire time- Unqualified technician - Changing the exhaust motor ($450) did not fix the problem The technician then explained the gas valve had also gone bad ($600) and if that didn’t fix the furnace, a board would also have to be replaced (A second company determined the actual problem was improper draining, and confirmed the three parts the Dirks technician suggested replacing were all working properly.) - Used part put in rather than new part - As it became clear the technician did not know why the furnace was not working, I asked the technician to put my original exhaust motor back in the furnace so I could call another repair company When he took out the new/replacement motor so my motor could be put back in, the new motor had rust and dirt on it confirming it was not a new part I obtained a photo should Dirks wish to discuss this in more detailA second heating company was called, the drain problem was repaired ($in parts), and the furnace is now working properly
Dirks heating came out when I Called to look at some radiant floor heat I wanted doneThey looked and said they would get back to me in a couple of days or so with an estimateweeks later I called still waiting, the man that answered didn't seem to care and told me to call the representative that came out on his cell phoneI did, the man was a little shocked but told me he had my estimate all ready to go, he just had to "find" it and call me right backThen,you guessed it, blew me offI don't mind if people don't want the work, too busy or whatever, [redacted] Don't use them, customer service is awful
Dirks Heating and Cooling was hired to repair a Lennox Pulse furnace on Jan 9, This company was dishonest and the technician was not qualified to complete the repairs I had the following concerns with Dirks Heating and Cooling: - Technician lied about part availability (apparently to sell a new furnace) - The technician indicated the exhaust motor was bad and two suppliers were unable to locate the part After I declined to purchase a new furnace, I was told the part was located at a third supplier, however, the part was actually in the technician’s truck the entire time- Unqualified technician - Changing the exhaust motor ($450) did not fix the problem The technician then explained the gas valve had also gone bad ($600) and if that didn’t fix the furnace, a board would also have to be replaced (A second company determined the actual problem was improper draining, and confirmed the three parts the Dirks technician suggested replacing were all working properly.) - Used part put in rather than new part - As it became clear the technician did not know why the furnace was not working, I asked the technician to put my original exhaust motor back in the furnace so I could call another repair company When he took out the new/replacement motor so my motor could be put back in, the new motor had rust and dirt on it confirming it was not a new part I obtained a photo should Dirks wish to discuss this in more detailA second heating company was called, the drain problem was repaired ($in parts), and the furnace is now working properly
Dirks heating came out when I Called to look at some radiant floor heat I wanted doneThey looked and said they would get back to me in a couple of days or so with an estimateweeks later I called still waiting, the man that answered didn't seem to care and told me to call the representative that came out on his cell phoneI did, the man was a little shocked but told me he had my estimate all ready to go, he just had to "find" it and call me right backThen,you guessed it, blew me offI don't mind if people don't want the work, too busy or whatever, [redacted] Don't use them, customer service is awful