Dirt Exchange

Dear [redacted] : Thank you for notifying us of the complaint # [redacted] We strive to provide our customerswith the best possible service We're sorry that [redacted] received service that prompted her to contact you with acomplaintWe have been in contact with [redacted] numerous times since the incidentOnestaff member involved has been terminated and the other has been relocated to a differentdepartmentWe have hired new staff to handle issues that arise, such as thisWe haveasked [redacted] to provide us with an estimate to repair the damages to her mother'shouseTo date, we have not received that estimateAs soon as we have received theestimate our intent is to pay for the repairsWe do have a company policy that is stated onall receipts that we are not liable for damages, however in this case we have chosen to payfor the damages and move onI have included the most recent email chain between meand [redacted] Thank you again for bringing these matters to our attention Sincerely,Brittani A [redacted] Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Dear [redacted]:
Thank you for notifying us of the complaint # [redacted]. We strive to provide our customerswith the best possible service.
We're sorry that [redacted] received service that prompted her to contact you with acomplaint. We have been in contact with [redacted] numerous times...

since the incident. Onestaff member involved has been terminated and the other has been relocated to a differentdepartment. We have hired new staff to handle issues that arise, such as this. We haveasked [redacted] to provide us with an estimate to repair the damages to her mother'shouse. To date, we have not received that estimate. As soon as we have received theestimate our intent is to pay for the repairs. We do have a company policy that is stated onall receipts that we are not liable for damages, however in this case we have chosen to payfor the damages and move on. I have included the most recent email chain between meand [redacted].
Thank you again for bringing these matters to our attention.
Sincerely,Brittani A**
Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]