Dirt Rider Magazine

Complaint: [redacted] I am rejecting this response because: The statements being made are false, my fiance was present during the purchase of the [redacted] and the terms were explained to both of us which were agreed upon by the both of us that dayWhen I returned to sign the paper work the terms were different then originally presented and felt I had no choice in the matter but to sign the revised agreement due to this being the only vehicleNot only were the terms different then originally discussed they stated they made an area and did not include sales tax of 800$At this point Alix gave me the option to either pay the 800$ out of pocket that day or have that amouny added on to the monthly paymentsWhen my fiance returned from work we discussed what had happened and the changes that were made which resulted in an increase in monthly paymentAlix in fact did speak to me and I gave him the permission to speak to my fiance regarding the issueMy Fiance then called Alix to speak to him regarding the revised contract and qlix stated he could still not speak to her and would have to come to discuss the matterMy Fiance explained the difficulty in being able to come back due to our work busy schedules and asked if it can be discussed and resolved over the phoneAlix became very disrespectful and told my fiance he did not have the time to speak to herMy Fiance then said it would be reported to the Revdex.com and he said due as you wishThis is very unjust and unfair the paperwork was signed based upon the amount we felt we can afford monthly and had to make adjustments to make ends meet to afford the revised monthly payments Regards, [redacted]

Please close this case, Charlie has contacted me this morning and is cutting me a checkI am satisfied

In response to Mr***'s complaint please be advised Mr*** came in to purchase a ***. Everything was explained to him in terms of his lease agreement. He was very satisfied when he left the dealership. However, I understand when he went home his fiancé did
not agree with the terms of the lease and she called Alix the finance manager to renegotiate. At that time she was advised that since she was not on the contract we could not discuss anything pertaining to the lease but we would be willing to speak to Mr***. We did not hear back from Mr*** John P, President Sansone Auto Network 90-Route Avenel, NJ

Unfortunately, due to the Customer’s credit history, the dealership (Sansone Kia) was unable to obtain financing for him at the lower monthly rate. In addition, the appraised value of his travehicle exceeded its’ Actual Cash Value by $3,900, which increased the monthly paymentAfter this was explained to Mr***, he had the option of taking back his travehicle and leaving the dealership, however, he made the decision to proceed with the transaction at the changed termsThis was explained to Mr*** at the time he returned to the dealership to execute the transactional documents John P, President Sansone Auto Network 90-Route Avenel, NJ

Complaint: [redacted]
I am rejecting this response because: The statements being made are false, my fiance was present during the purchase of the [redacted] and the terms were explained to both of us which were agreed upon by the both of us that day. When I returned to sign the paper work the terms were different then originally presented and felt I had no choice in the matter but to sign the revised agreement due to this being the only vehicle. Not only were the terms different then originally discussed they stated they made an area and did not include sales tax of 800$. At this point Alix gave me the option to either pay the 800$ out of pocket that day or have that amouny added on to the monthly payments. When my fiance returned from work we discussed what had happened and the changes that were made which resulted in an increase in monthly payment. Alix in fact did speak to me and I gave him the permission to speak to my fiance regarding the issue. My Fiance then called Alix to speak to him regarding the revised contract and qlix stated he could still not speak to her and would have to come to discuss the matter. My Fiance explained the difficulty in being able to come back due to our work busy schedules and asked if it can be discussed and resolved over the phone. Alix became very disrespectful and told my fiance he did not have the time to speak to her. My Fiance then said it would be reported to the Revdex.com and he said due as you wish. This is very unjust and unfair the paperwork was signed based upon the amount we felt we can afford monthly and had to make adjustments to make ends meet to afford the revised monthly payments.   
Regards,
[redacted]

Please close this case, Charlie has contacted me this morning and is cutting me a check. I am satisfied

Response: The Customer had been in the Service Department for electrical concerns. We replaced her alternator under her warranty contract. Additionally, we explained to her that the vehicle was involved in a recent collision and that the repairs made were inadequate or incomplete. The Service...

Manager brought the Customer into the shop and showed her the broken wires and various lights that were disconnected. He suggested that she return the vehicle to the repair shop and have the conditions corrected. She was going to return to the body shop.

Complaint: [redacted]
I am rejecting this response because:
I have electricial problems before the alternator I was there 21 days after purchasing the truck and three prior to that for eletricial problems that was the recent active
Regards,
[redacted]