This customer purchased our advocate training program and software under our one year program Cost for this program is set up fee plus per month for eleven months Customer was granted full access to the software and training materials according to her monthly agreement
On the day of her first monthly payment, her credit card was declined her account was immediately terminated This customer also asked us to set up student with our $Staff advocate training program We agreed to train her student for $and waive the $per student set up fee When manually registered of her students and generated access codes to each student per her instructions We charged $for each student per month up to the total of $ Two or three weeks after we had granted access to her students, she contacts us and cancels all of the students accounts She then had the nerve to request a refund for those students Our position is this: We granted access to the materials per the customers request We charged her just $per student per the unsigned contract She then unilaterally cancelled the agreement which is fine However, the products where already delivered and no refunded is authorized If her students didn't use the materials, that is not our fault. *** *** ***
This customer purchased our advocate training program and software under our one year program Cost for this program is set up fee plus per month for eleven months Customer was granted full access to the software and training materials according to her monthly agreement
On the day of her first monthly payment, her credit card was declined her account was immediately terminated This customer also asked us to set up student with our $Staff advocate training program We agreed to train her student for $and waive the $per student set up fee When manually registered of her students and generated access codes to each student per her instructions We charged $for each student per month up to the total of $ Two or three weeks after we had granted access to her students, she contacts us and cancels all of the students accounts She then had the nerve to request a refund for those students Our position is this: We granted access to the materials per the customers request We charged her just $per student per the unsigned contract She then unilaterally cancelled the agreement which is fine However, the products where already delivered and no refunded is authorized If her students didn't use the materials, that is not our fault. *** *** ***