Disability Associates Reviews (%countItem)
Disability Associates Rating
Address: 695 S Alton Way Ste 9B, Aurora, Colorado, United States, 80247-1701
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+1 (303) 680-0271 |
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I was inquiring about the *** product for a software for my company to utilize. I was sent over a contract for my board members to look over and to see if the software would work for us. I was told to provide all the information need to set up the account i.e. credit card information, employees, billing information etc. I never signed any contract and immediately Disability Associate took out funds not one time but twice! Contract date was 5/26/2017 the day the contract was sent over the funds came out. I never had anyone to assist/walk through with the software! I called and complained and also the training was a mis-understanding and they wanted to charge my company 25.00 per student for 12 months when the training materials is not enough to last for 12 months. I had a student finish in two weeks and when the student reported to me that they had completed the course the staff advised me that the student never finished. I asked for cancellation immediate! That company took out $579.00 in two days. I called to complain on several different time, on 7.20.17 asked for the owner and the staff became irate and begin yelling and I immediate asked to end the conversation and I would like a third party to intervene.
This customer purchased our advocate training program and software under our one year program. Cost for this program is 150 set up fee plus 179 per month for eleven months. Customer was granted full access to the software and training materials according to her monthly agreement. On the day of her first monthly payment, her credit card was declined. her account was immediately terminated. This customer also asked us to set up 10 student with our $750 Staff advocate training program. We agreed to train her student for $300 and waive the $150 per student set up fee. When manually registered 10 of her students and generated access codes to each student per her instructions. We charged $25 for each student per month up to the total of $300. Two or three weeks after we had granted access to her students, she contacts us and cancels all of the students accounts. She then had the nerve to request a refund for those students. Our position is this: We granted access to the materials per the customers request. We charged her just $25 per student per the unsigned contract. She then unilaterally cancelled the agreement which is fine. However, the products where already delivered and no refunded is authorized. If her students didn't use the materials, that is not our fault.