Disability Help Center

Review: This company is claiming to file your SSID claim in the name of [redacted] Law Group. I was living in Phoenix at the time and my rep in Phoenix was laid off mysteriously, so I had no one to go to with questions. I tried calling the San Diego office several times including sending an email regarding my concerns with no response after ample time was given. Nothing was even being addressed until I asked to speak with Mr. [redacted] in a long email I sent in to my original case worker. I was called that afternoon by the "Office Manager", [redacted] (who turned out to be a Senior Specialist, not an Office Manager), and was consistently assuring me that everything was going fine, but she refused to give me any of her contact information.

I had a previous application that was not added when stated it was going to be joined at the secondary initial application's start/continuation. It was also filed that I had a heart condition when that was never the case. There was a fair amount of false reassurance to go with the false claims and advertising. I asked to speak with Mr. [redacted] several times. They always found a way to calm me down so I wouldn't talk to him. That is why I asked for an apology over Skype with Mr. [redacted] present so I knew it was him and he was aware of what was going on in an email complaint I sent because I was not receiving a return call from anyone. "[redacted]" called later that afternoon to try an smooth things over.

They did not have the resources in Phoenix to provide this service at all. Mr. [redacted]'s website is very misleading, to the point of false advertising, stating "fast-friendly service" which has not been the case in any step. I now have to find a ride into town and file with the local SSI office that they are no longer touch my case and find another lawyer, which I was prepared to do from the beginning. I also do not/did not have long distance on the phone I had/have access to, so even calling the office was a challenge because Mr. [redacted] has an 800 number, but the Disability Help Center does not, however, they want to run an office out of state helping people that have no money? It sounds like a scam, or very poor planning.

One month before I moved, I called and left a message with "[redacted]" to let her know that I was forced to moved to South Carolina & wanted to change my address and see if there was anything else needed to do. The call went unanswered and I continued preparing for my move. If I didn't move, I and my elderly mother would have been homeless. I live on island off the east coast now, so things aren't as easily accessible as in Phoenix. I never got to talk to Mr. [redacted] directly. I asked for was an apology over Skype with Mr. [redacted] present so I knew it was him and he was aware of what was going on. I was referred to this company by the doctor's office I was going to at the time. I'm afraid I might have given the wrong people my personal information. Who knows who it was sold to?

I was told by Lorraine, my original caseworker in Phoenix, that 100% I would be receiving benefits. I was called and told the amounts by SSI and then applied for disability. I believe that Disability Help Center not only lied to me, but may be lying to others as well. Doesn't the Disability Act prevent businesses from preying on people who are disabled?Desired Settlement: Shred my file with a reputable business that protects from identity theft or in front of me on Skype.

Do not EVER act on my behalf in any way with any one, PERIOD.

Notify Mr. [redacted] of the manner this office is acting in his name.

Skype apology from "[redacted]" with Mr. [redacted] present as I originally requested in the email.

Consumer

Response:

Hello,

I know and am aware these groups are different. Disability Help Center is who the complaint is regarding. I though I was very clear on the form. I'm sorry for any misunderstandings.

Thank You,

Consumer

Response:

Hello,

I had no clue where to send my clarification to, nor do I know what clarification you need. Case #[redacted]

I

was consistantly ignored, my rep would say one thing and not follow

through. She called me before 8am and I asked for another rep. I wrote a lengthy email, to my rep at the time, Mr. [redacted] never received and was

suppose to, regarding how his advocacy office was being run. At this

time, my case was given to the office manager, [redacted]. I diligently

called to update with her and she consistantly refused my calls and I was sent to voicemail. All of a

sudden I'm denied for a heart condition I never had AFTER SSI called me

to tell me I was approved and helped me apply for disability as well.

Isn't that Disability Help Center's job, to help? Not help enough to

give hope, then deny for something that never existed? I still have my

figures from the SSI office. All I asked for was an apology and to win

my case. I gave them time. Before I moved I left a message to let them

know I was moving and no one returned my call.

I briefly spoke with Mr.[redacted] and he seemed to know nothing of the letter I send and said [redacted] was on her last 2 weeks as it was. I told him I no longer needed his or his offices services. I do no trust they have my best interest in mind. I will find an attorney here in S.Carolina., not an advocacy group. That's the second time I've been burned by an advocacy group and will go straight to a law office this time. Mr. [redacted] seemed like a robot anyways.

I hope this helps, like I said, I had no idea where to send it to. Your website is not very clear about that. I can provide the letter, if needed.

Thank You,

Business

Response:

December 5, 2013

RE: [redacted]

Ms. [redacted],

The Disability Help Center offers free help to those who are

disabled. Our primary mission is to help

those who are disabled navigate through the social security disability process. With complicated forms and waiting times

often exceeding 2 years, this can be a very frustrating experience. With this

as a brief overview of our services, let me try to address Ms. [redacted]'s

complaint.

Regretfully, it appears Ms. [redacted] was never able to separate the help

she received from "The Disability Help Center" from that of the law

firm she hired. It is unclear whether

Ms. [redacted]'s fragile mental health contributed to this confusion or whether it

was something else, but it is clear she was very confused. When Ms. [redacted]

contacted our office, she spoke with our office manager, who is also our senior

disability specialist (we have a small office).

After listening to Ms. [redacted]'s situation, our office manager informed

her of the process of filing for disability and advised her on what proof

social security would likely need to award a "Favorable"

decision. Ms. [redacted] received the

standard explanation from our office manager that we are a free service that is

set up to help the disabled effectively get through the disability process on

their own. We explained that we are not

attorneys and that if she wanted someone to take over responsibility for her

claim, she would have to hire an attorney. After our office manager discussed

with Ms. [redacted] her options, Ms. [redacted] informed us that she couldn't handle

the stress of a social security claim and wanted to hire an attorney to handle her

case. We went over a list of possible

attorneys and she ended up signing with one of those firms. As to the quality of that service, that is an

issue between Ms. [redacted] and her attorney.

As is typically the case, once Ms.

[redacted] left our office, we believed our relationship with her was

finished. After all, she had hired a law

firm to handle her claim for her.

However, from time to time we have people who continue to reach out to

us for comfort and support.

Occasionally, when Ms. [redacted] felt a high level of anxiety, she would

call the Help Center. We were

sympathetic to her difficult situation and tried to console and comfort her. Most of her concerns seemed to surround her living

situation and ailing mother. The lengthy delays of her social security claim

exacerbated her anxiety, but simple reassurance that everything was going to be

okay, seemed to be what she needed.

Ultimately, we just reassured Ms. [redacted] that her case was in the hands

of a capable law firm and things would be okay.

It wasn't until we received this Revdex.com complaint that we realized Ms. [redacted]

was confusing us with her law firm. If

in some way the limitations of our services were not adequately communicated to

Ms. [redacted], we offer a sincere apology. It

was never our intent to mislead her and we certainly have nothing to gain from

doing so. As for Ms. [redacted]'s desire for

us to shred her file, we have already disposed of anything pertaining to her in

our possession.

We know it is a difficult time for Ms. [redacted] and wish her the best in

her disability claim and hope she is able to receive the benefits she desperately

needs.

Thank you for your kind consideration in this matter.

Sincerely,