Disability Insurance Specialists

Review: I am completely disabled my care giver called yesterday 7-23-13 to find out if I needed to pay my premium and get my monthly benefit she spoke with [redacted] who hung up on her when she did not have the answers when she called back to complain she was told [redacted] manager was [redacted] when she did not believe that she was told [redacted] the Salman all who were not available to speak with her this company has been giving me the dog and pony show for months I still do not know if I need to pay my premium or what my monthly award is I cant get a straight answer out of them ever and I have sent in my power of attorney 15 x something they never seem to receive it is never on file I cannot even get my address changed so they have my old address [redacted] XXXXX not my New address [redacted] XXXXX Please help me they need to speak with [redacted] and they need to give straight answers NOW.I need my check for June and July that never came. [redacted] and [redacted] XXX-XXX-XXXX

Desired Settlement: Check for June and July Address Change Apology answer on premium payment answer on the monthly benefit amount

Business

Response:

Business Response /* (1000, 9, 2013/08/22) */

Contact Name and Title: [redacted] VP-Claims

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted].com

Disability Insurance Specialists, LLC (DIS)was the third party administrator for the referenced claim under the claimant's [redacted] policy. Effective 8/1/13, [redacted] resumed responsibility for claim handling in their Farmington, CT office. This claim file was returned to [redacted] on 7/12/13.

By way of background, an approval letter of 6/3/13 was sent to the claimant that outlined the monthly benefit and his eligibility for the waiver of premium benefit. Benefits were paid to 1/3/13 based on the information available at the time of approval and the claimant was advised of the additional information needed to evaluate his eligibility for benefits beyond 1/3/13.

The claimant's Power of Attorney (POA)contacted our office on 7/22/13 to discuss the claim and she was referred to the Farmington office of [redacted] after it was explained the claim file had been transferred to that location. The people referenced in the claimant's complaint work at [redacted], not DIS.

The POA called DIS again on 7/24/13, advising she hadn't received a response from [redacted]. She inquired about premiums and our office advised that premiums did not have to be paid. We also provided her with the date the file was sent to [redacted], as well as the box number assigned to the claim in an effort to assist [redacted] in locating the information that might be needed when the POA contacted them again for information.

Please do not hesitate to contact our office should you have any questions or care to discuss this matter in more detail.