Disaster Restoration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] While they did negotiate at the end of the process they tried to charge me dollars vs that they agreed to with the insurance companyWhile the service was good their customer service practices are notBe cautious

They advertise as Insurance Specialists and offer a FREE Estimate, yet they refused to give a real Free Insurance EstimateSee their website
Had a fire in my home *** in January Called and spoke to owner who knew everything correct to say ie call me when you get Ins Estimate, we will give you a Free Estimate in just a couple of days, we do good work etc
I got the Insurance Company Estimate and forwarded it to them The guy came out and inspected the property Said I would have Free estimate based off the Ins Co Estimate in a couple of days Days turned to weeks and after about the 10th excuse (and telling me the estimate was 85% done) the guy told me the boss said not to give me the Estimate bc I had not signed with them yet
I got the boss and told him that was advertising and misleading sales practice and in fact conduct not worthy of Revdex.com bc it is flat out lying After more messages I received a page had scribbled estimate with an amount

Our original invoice was submitted on July 7th TDR communicated with the customer and the insurance company throughout the process TDR also asked the Customer to assist in the process by communicating with the adjuster We responded to the Customer within minutes of
her last email with a resolution to her payment issue Final payment was not received until October 10th We understand the Customer is frustrated with her insurance company, however, we were diligent in communicating with the adjuster throughout the process We provided timely, quality, service and requested Customer assistance in getting paid

Texas Disaster Restoration (TDR) responded to a call from Customer. Customer signed TDR's contract, which included pricing and a description of services, and work was performed by TDR at Customer’s property pursuant to the contract. TDR’s representative explained the dry plan to Customer
and Customer directed TDR to perform work that was not consistent with the dry plan. During the course of mitigation, Customer requested TDR to remove equipment and Customer signed an indemnification stating Customer was aware of areas that were not yet dry. TDR prepared an invoice for actual work performed and submitted to Customer and Insurer. TDR has been communicating with Customer's insurer and Customer has been included in such communication. To date, Insurer has not provided any cost-related feedback To date, Customer has not paid TDR for any of its services. TDR has been responsive and communicating with Customer. TDR has not received any complaint/s from Customer until receipt of Revdex.com complaint

Charred wood covers with many other problems
Had a house fire on June Made a claim with the insurance and adjuster from the insurance company came to the house and made a scope of work for $128,A contract was signed sometimes in September to disaster restorationI have contacted them numerous things and tried to get resolved thanks that were a major problem at the house not fixed on the scope of work including the chard would left as well as the Gables on the ends of the house not replaced like in the contract Disaster restoration tells me that is a warranty issue and that our warranty is void because of a power bill that was in their name not paid yet, they signed a waiver of llien on the house once all contract amount money was paid All they can do US hang up on meI have all of the correspondence relating to These problemsAnd Disaster restoration was paid their amount in fullThey put a lien on the house although

Complaint: ***
I am rejecting this response because:The business clearly misrepresented themselves to us as a "preferred vendor" of the insurance companyWho would question the relationship between insurance company and the vendor? They demanded for a signature form me even though I told them that I could not read it with my glassesTheft size their iPad form was to small for me to readThey insisted that all was ok and "have been doing business with the insurance company for many years as a preferred vendor"The insurance company said that the company was not a "preferred vendor" The billing is in question as to the dollar amount and ratings, scope needed, etc... Other professionals reviewed the work, and billing and come up with a similar conclusion. COMPLEELY UNJUSTIFIALBE Comparable suggested dollar for the scope of work actually needed were said to be a fraction of what was billed. As for stating that the client was aware the the resident knew it was still wet is completely ridiculousIn fact after the equipment was removed, enter vendor came out two days later and measured no conserning elevated moisture readingsWhy was the company pushing for another weekend of keeping their equipment in there? TO increase the billing? This company has been notified by the insurance company that they feel the current billing is not in line. STILL, the fact is that they misrepresented themselvesLIED.....
Regards,
*** ***

(1) TDR did not represent preferred status, and never have; (2) any dispute between customer’s charges per the contract and reimbursement is a matter to be dealt with between customer and insurance company, as TDR doesn’t have a contract or agreement with the insurance company; (3) objective moisture readings support claims of wetness, and those were acknowledged by customer; and (4) clear contractual agreements control the pricing, work, billing, and disputeresolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
While they did negotiate at the end of the process they tried to charge me 5900 dollars vs 4700 that they agreed to with the insurance company. While the service was good their customer service practices are not. Be cautious

Complaint: [redacted]
I am rejecting this response because:the fact of the matter is that they did represent themselves as a prefered vendor of the insurance company that we had. The blatant respond and denial is not accurate at all. [redacted] said that they did a lot of work with Usaa. It was suggested that the billing trecieved was 10 times the amount that was estimated for similar work.Thsi company has frodualntly misrepresented themselves and has a practice of completely overcharging. 
Regards,
[redacted]

Customer signed a contract that states payment is due within 30 days from the date of the contract.  The contract is dated 5/08/2015.  The first week of September the customer's insurance company advised Texas Disaster Restoration (TDR) that the customer had received payment.  TDR...

resent an invoice and the customer received it on 9/17/2015.  Knowing that the customer received payment, TDR called the customer to determine when payment would be sent.   The customer has all necessary paperwork with customer's signature and the pricing provided is customary to the emergency services industry.