customer called for service we ordered parts and returned to install parts.several days later they called us and said having problems with appliance we went out free of charge and got appliance working again.several days later they called again with problems customer was told they have other
faulty parts that will have to be replace on appliance.customer would have to pay for the parts they became nasty and refused to pay for service.if the custermer wants to move ahead wiyh the parts we will still help them there are no refunds for service rendered already thank you for your time management
I am rejecting this response because:
***'s explanation of what happened is erroneousHe has never been to my house, therefore he has no clue what is needed to repair my water heater I have my son and two daughters as witness to his belligerent tone of voice and volume because I put him on speaker phone during the conversation
The return visit was to fix parts that they installed and said would fix my water heaterIt did notThe 'no charge' return visit should not be treated as a courtesy, and more as an expected response to a repair that made matters worseFurthermore, the parts I purchased were not even necessaryMy son repaired the water heater simply by realigning the thermocouple and I have not had a single problem sinceThis leads me to believe that ***'s intention was to bully me into buying more useless parts for an appliance that needed a simple tweak
***'s attitude on the phone as well as his Revdex.com rating from other customers whom all describe similar circumstances (yelling, angry tone of voice, unhelpful attitude) is all the reason I need to not want him in my house for any reason, everI refuse to do business with someone who responded in such a manner when I had a faulty water heater as winter starts rolling in
*** also overcharged me and my son (who helped me pay for the services)I have allowed part of the payment to stay because new parts were received (even though they were unnecessary)My son however has contacted his financial institution for a full refund after hearing ***'s tone of voice with me on the phone
*** had his chance to make good when I called himHe responded with anger, endless ranting and yelling, and ended the phone call by abruptly hanging up on me
I'll be sure to check the Revdex.com rating of a business in the future before finding myself in this situation againI will also make it a point to never do business with ***, and to make sure my friends and family do the same
Response:hi customer [redacted] called us out to service wASHER on 5/2/15 speed switch was diagnosed and fixed on appliance tech tested washer everything was working customer authorized and paid for repair.customer called back several days later complaining washer not working right we sent tech out...
free of charge diagnosed failure to another part we gave cuastomer estimate for part only to fix they refused to pay for service there are no refunds cfor work rendered prior to.if home owner wants part installed we can still do repair thank you for your time.
customer called for service we ordered parts and returned to install parts.several days later they called us and said having problems with appliance we went out free of charge and got appliance working again.several days later they called again with problems customer was told they have other
faulty parts that will have to be replace on appliance.customer would have to pay for the parts they became nasty and refused to pay for service.if the custermer wants to move ahead wiyh the parts we will still help them there are no refunds for service rendered already thank you for your time management
I am rejecting this response because:
***'s explanation of what happened is erroneousHe has never been to my house, therefore he has no clue what is needed to repair my water heater I have my son and two daughters as witness to his belligerent tone of voice and volume because I put him on speaker phone during the conversation
The return visit was to fix parts that they installed and said would fix my water heaterIt did notThe 'no charge' return visit should not be treated as a courtesy, and more as an expected response to a repair that made matters worseFurthermore, the parts I purchased were not even necessaryMy son repaired the water heater simply by realigning the thermocouple and I have not had a single problem sinceThis leads me to believe that ***'s intention was to bully me into buying more useless parts for an appliance that needed a simple tweak
***'s attitude on the phone as well as his Revdex.com rating from other customers whom all describe similar circumstances (yelling, angry tone of voice, unhelpful attitude) is all the reason I need to not want him in my house for any reason, everI refuse to do business with someone who responded in such a manner when I had a faulty water heater as winter starts rolling in
*** also overcharged me and my son (who helped me pay for the services)I have allowed part of the payment to stay because new parts were received (even though they were unnecessary)My son however has contacted his financial institution for a full refund after hearing ***'s tone of voice with me on the phone
*** had his chance to make good when I called himHe responded with anger, endless ranting and yelling, and ended the phone call by abruptly hanging up on me
I'll be sure to check the Revdex.com rating of a business in the future before finding myself in this situation againI will also make it a point to never do business with ***, and to make sure my friends and family do the same
Response:hi customer [redacted] called us out to service wASHER on 5/2/15 speed switch was diagnosed and fixed on appliance tech tested washer everything was working customer authorized and paid for repair.customer called back several days later complaining washer not working right we sent tech out...
free of charge diagnosed failure to another part we gave cuastomer estimate for part only to fix they refused to pay for service there are no refunds cfor work rendered prior to.if home owner wants part installed we can still do repair thank you for your time.