Discount Auto

Mr [redacted] and his work assistant were extremely knowledgeable and proficient in their work and in their coordination of the work of others involved in the repair to our plumbing They were both extremely professional and a pleasure to have working in our home I highly recommend these professionals to anyone

We have spoken with Mrs [redacted] regarding the issues she stated in this complaint We have acknowledged the short comings of our technicians, had them fix the problems and apologized for the inconvenience We know that our company is the leader in the plumbing industry and we strive to leave that impression on all of our customers We are truly sorry that Mrs [redacted] had such a terrible experience We have also reviewed the invoice and it appears the technician has already given Mrs [redacted] a discount of $748.00, but at this time we have only been paid $ There is still an unpaid balance of $ We do not represent ourselves as the cheapest plumber in town but we do represent ourselves with a service that far exceeds other plumbers Mrs [redacted] herself stated we were the only one who answered our phone and was capable of handling her problem, another plumber walked out on her That is just one example of the service we provide, on time We also have clean, presentable, back ground checked, drug tested, licensed technicians who are backed by a company that is licensed, insured and bonded I have attached the invoice that was signed by Mrs [redacted] excepting the amount and stating she was completely satisfied with the work, it states "I acknowledge satisfactory completion of the above described work and that the premises has been left in satisfactory conditionI understand that if my check does not clear, I am liable for the check and any charges from the bank I agree to pay 1.75% per month for past due contracts (minimum charge $35) In the event that collection efforts are initiated against me, I shall pay for all associated fees at the posted rates as well as collection fees and reasonable attorney fees I agree that the amount set forth in the space marked "Total Amount Due" is the total upfront price I have agreed to."

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below To further clarify Mad Catz reply, I have received three consecutive units with various mechanical failuresTwo of the units, the original and the current one in question, exhibited one of the exact same mechanical failures right out of the boxTherefore I find their assertions of "testing the product prior to shipping to ensure their performance" to be somewhat dubiousGranted they have replaced the product twiceAnd on the first incident I was more than comfortable with paying the return shippingBut when that unit began exhibiting mechanical failures within a couple weeks of receipt, I called after that RMA was accepted and the gentleman I spoke to was kind enough to email me a return shipping label along with his apologies for my inconvenienceWith the failure of the second replacement unit, I once again called support, performed all the troubleshooting procedures, and was issued an RMAI immediately asked for a shipping label since they had issued one for the second RMAThe gentleman I was speaking with asserted that that would not be the case as it is not company policy to issue a return shipping label regardless of the circumstanceI directed his attention to the support ticket for the first failed replacement unit, and after finding the shipping label attached, once again asserted he did not have the authority to issue me a return shipping labelI then asked if he could transfer me to someone who had the authority to make such decisions and he declinedFor the sake of clarity, I originally paid $plus shipping for this unitI paid roughly $to ship back the first return from New York to California in its original packageThis cost is due to the oversize packaging necessary for an item this largeIf I were to have paid for all the returns, I would now be paying double for this itemBut more importantly, Mad Catz representatives are now claiming that their policy is, and always was "our products come with a two year warranty for all customers with proof of purchase, customer cover shipping to us and we to them." If that is the case, why was I issued one for the second return? The Mad Catz employee I spoke to at that time said it was due to the unusual circumstances of my case (2nd return within warranty period) and in acknowledgement of my inconvenienceWell what has changed? And more importantly, what exactly IS the policy regarding those unfortunate enough to receive multiple consecutive failed products? Because in my opinion, Mad Catz is now shifting the goalposts at whim.? At the end of the day, all I want is a product that works reliably for, at the very least, the duration of the warrantyI have experienced three consecutive units with mechanical failures in monthsMad Catz has been demonstrably inconsistent with regards to making exceptions in their return policy, and have further set a precedent by issuing a shipping label for my second returnIn consideration of the fact that I have received three consecutive failed units, I have very no confidence I would receive a working unit if I paid for the return shippingTherefore I cannot justify that expense as the money may better be spent towards a competitors productIn conclusion, all I want is a product that worksI believe that as a consumer and a regular purchaser of their products, Mad Catz should be obligated to provide me with a working product for my moneyMad Catz has had two prior opportunities to make this right and were unsuccessfulTo expect me to have faith that they will be able to deliver, given my experience, is? unacceptable.I have attached a copy of the return shipping label for the prior RMA Regards, [redacted] ***

I have personally reviewed all the information on Mrs [redacted] s complaintMy office kept me informed about the job the every time they were out there, beginning Saturday when our technicians first went outWe apologize that we were not able to make Mrs [redacted] happy, especially since our policy is 100% SatisfactionBecause of this policy, we offered take out our water heater, which allowed her to find another plumber, and expected no money in return for any part of the job [redacted] , Owner of Benjamin Franklin Plumbing

Hello [redacted] If a refund is what you are looking for simply return it to the retailer where it was purchased and ask for a refund If you decide to keep it we can warranty the item to you directly We apologize for any inconvenience this may have caused

we have resolved this dispute to the customer's full satisfaction

We are not sure what the customer is looking for at this point? There was no threat, as with every gas job there are several safeguards to keep the customers safe The city inspects and the gas company inspects, if something was done wrong one of the two would catch it

On Oct 2015, I called Ben Franklin PlumbingThey sent out a technicianI pointed out where I thought the problem was, (Water seeping up through the ground)The technician evidently had his own agendaEven though he spent an hour here, he was unable to identify the problem or propose a solutionWhen leaving, the only advice he gave me after presenting me with the bill was - If it continues call us on MondayI shared this incident with a neighbor and they recommended another plumbing companyI called them and within minutes of arrival, he identified the source of the problem and provided a proposed solution

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I have not received anything from the companyI have tried over and over again ? to contact them and I have been ignoredI have emails that can prove thisYou even ignored the first contact attempt made by the Revdex.comI have defective drums and guitar and I want a replacement.? Regards, [redacted]

Very prompt service. I called at noon and a service Technician was at my home by 3 PM. [redacted] did a great job! I would highly recommend Benjamin Franklin Plumbing.

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Customer was sent replacement on the first of March under FedEx tracking ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the offer I reviewed appear below
The proposed resolution from the company was insufficientThe procedure I refused was to pay to send my defective product back and have it insure as wellI told the company that their procedure was unacceptable, that I was not paying to return the product when it had stopped working after only a monthI was told that I had to pay to ship it to them, and because I found that to be unacceptable I contacted the Revdex.comI exchanged several emails with their customer support personnel and they never offered an alternative to paying to ship the product back to them in order for them to "evaluate" the product for replacement. This is a quote from one of the last emails:"We are very sorry for the current circumstancesPlease be advised that regarding the cost of shipping, this is the company procedure at the current timeWe request that the customer sends in their faulty product at their expense and the company ships out the replacement at the company's expense." They clearly state that this their policy and if I wanted to get the product I bought from the replaced I would have to pay to ship it backOn their support site they also stated that the return had to be insured because they wouldn't pay for any damages that were the result of the trip back to themThis is not a reasonable policy for dealing with a product that breaks after a month of useAll of their emails have a default introductory paragraph that explains that they stand behind their products which is clearly a lieThe email that is quoted above is one that was received over a week from my initial attempt to contact themThey clearly have a policy designed to make it so hard on the customer who is trying to return the product that they give upThere practices are deceptive and unreasonableAll of this happened after I complied with their initial request to send multiple pictures of the mouse in so that they could see that it hadn't been damaged in a way that would void the warrantyI only refused to comply once I was told that I had to pay to ship it back Naturally the customer refused to follow the return procedureThe procedure is unfairThat's why I contacted the Revdex.com
Regards,
*** ***

Joseph was extremely professional, polite, knowledgeable, and thoroughHe fixed my problem in a timely mannerHe also explained everything in a way that I understood exactly what the problem was ans how he was going to fix it

Called them in the morning11-17-and the lady was courteous on the phone and though they were busy, made her utmost to make sure a technician will arrive
when MrThomas Warrived, he was courteous as well found the problem rather quickly was very efficient gave us the offer/suggestion to solve the matter and once we agreed, was very efficient and thorough and cleaned the area inside and outside our house in perfect condition

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does,
will consider this complaint resolved
Regards,*** ***

Had a great experience with this companyI called several companies about estimates and fees to do some emergency work, a main pipe broke and I was without waterBenjamin Franklin the punctual plumber called me back within an hour and stated that Thomas was headed my way if I was available Thomas arrived and gave me the estimate and assured me he would be able to get the job done and have my water restored soon Thomas explained everything he needed to do and kept me informed of the situationWhen he came inside he was very mindful of not tracking dirt in my houseThomas is the service person I will request when I need plumbing doneThanks Thomas you were respectful, timely,and had the knowledge about the job at hand

When we responded to the call for Mrs*** on Saturday 12/13/14, we wrote up an estimate with an exact price for work detailing the work to be completed. Our company always provides up front pricing, down to the penny, for the convenience of our customers to review prior to any work is
started. Mr*** agreed to the price and signed off on the proposed work. We began working and completed work on Sunday, a day when most companies would not be working. After the installation was completed, Mrs*** did not want to pay our technician and stressed dissatisfaction of our services. Monday, in speaking with Mrs*** and sensing her continued dissatisfaction, she stated that she would have preferred to use another plumber. At that time we offered to come and remove the equipment we installed, at a loss to us and no cost to her so that she can have the opportunity to contact a different plumber to complete the work she needed done. She agreed that we should remove it and asked what of the bill. We advised her that she will owe us nothing and to disregard the billWe’ve reviewed the calls between Mrs*** and our office. We know that our company is a leader in the plumbing industry and we strive to leave a positive impression with our customers. We are truly sorry that Mrs*** has had a bad experience. Because of our 100% satisfaction guarantee, we decided in both parties best interest to cut our loss and remove our equipment. At this time, although we had several technicians on the job over the course of days over the weekend, Mrs*** has not paid any money to us nor do we expect her to. As with many other businesses, staff is hired to perform certain functions both in the field and in the office and owners trust their employees to perform those functions. We feel that there is nothing we can do that would satisfy Mrs***, and the outcome would be the same regardless of who she was talking to. Upon removing our equipment and charging no money to Mrs***, we had considered this issue settled.*** ** *** The Plumbing and Rooter Codba Benjamin Franklin Plumbing

My aunt who is years old, had Benjamin Franklin plumbing come to look at a bathroom faucet that had a slight dripThey quoted $to replace it because that is what they said was needed She did not have them do the work I looked at it and it only needed an o-ring I am not a plumber, but fixed it within minutes with a cent o-ringI think this is a case of elderly abuse Due to her age, they assumed she was an easy target

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI was aware that the plumber was speaking with the owner a couple of time during his visit, however I was told it was *** ***This is the reason why I could not, and still do not understand why ***, nor *** would not allow, or forward a message to have the owner speak with meIn fact, that is the reason that I wanted to speak with the owner then, and via this complaint as part of the resolutionHowever, I see that the owners daughter has responded as an agent for the owner, so it is my understanding that she is aware, and approves of the way the office staff escalated this situation, and refused to even give me ***'s title in the officeIn fact, it was *** *** who told me that I could contact the Revdex.com in one of the recorded phone calls
I asked that the owner give me a call, as part of the resolutionIt appears this is not going to happen
[Provide details of why you are not satisfied with this resolution.]
Regards,** ***