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Discount Beauty Center

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Discount Beauty Center Reviews (1)

Review: I had placed an order for hair color. The order was sent to the wrong address, and it was intercepted before attempt delivery and forwarded to the correct address (in which I did by my self because the company would not do it for me). I called Image Beauty and [redacted] (Co Owner) was VERY rude and not willing to help me. I placed my order beginning of Feb 2014, and we are going on a month and still have not received my goods. Kyle refuses to send out another set of product, or refund me my money. He told me he will not refund me, or send out another package until he has the other one back in the facility. So I have paid for goods, and never received them, in which the tracking even shows it was never delivered. The only way I can get him to send out another package is if I repay him for more good. I am NOT about to give the company more of my money if they didnt get me my first set of goods. Not to mention ALL STAFF IS SOOOOOO RUDE and NOT WILLING TO HELP.

Business

Response:

Hi,Thank you for contacting us. I apologize if you feel that we were being rude when we spoke with you on the phone. As noted, an incorrect address was provided to us when you placed your order via Paypal. We are not responsible for incorrect addresses, we assume that all information provided to us by the customer is correct when the order is placed, especially through Paypal because all of the information is confirmed in your Paypal account. An e-mail confirmation from Paypal & Image Beauty were both sent to the customer with the address she provided. It wasn't until a few days after her order was already shipped that we were notified of the incorrect address, had we been notified before the order was shipped we would have been happy to correct it. As noted, once we receive the package back from USPS we're happy to re-ship the package but until then we cannot re-ship the merchandise at no charge.We apologize for any inconvenience.

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Description: Cosmetics & Perfumes - Retail

Address: 127 Berlin Cross Keys Rd, Berlin, New Jersey, United States, 08009

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