Discount Box & Shipping Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] did not contact the Freight Carrier regarding my missing boxes, I contacted them on the 23rd October and they said that this was the first time that my missing boxes had been reportedMy boxes were NOT sitting for two hours outside in the alley unattended as [redacted] claimed [redacted] is responsible for my missing boxes and I intend to file a claim against this fraudulent businessFrom [redacted] Regards, [redacted]

Ms***: Re: Complaint # [redacted] Thank you for forwarding the recent complaint from our customerWe are working with the customer and our freight company to try and resolve the issue of her missing itemsAs you will see from the attached email chain, we have been in contact with our customer about this matter since she originally contacted us on SeptWe now have our freight company searching for the missing itemsAs soon as they are located, we'll have the items forwarded to her at no chargeHowever, as I indicated in one of my responses to the customer, the items we picked up at her home in [redacted] were left in an alley behind her residence for about two hours prior to our pick upAs a result, I think it's very likely the items were missing before we arrivedThat said, we will do all we can to find any items that may have been shipped but did not arriveRegards, [redacted] Box Galaxy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] [redacted] : I e-mailed my response to Better Business concerning id# [redacted] and I keep getting a box saying there are errors in the response but there are no errorsI said in the e-mail that I spent two hours putting my boxes out prior to being picked up NOT that the boxes were left unattended for two hoursI have received no response regarding whether the boxes that were not delivered have been foundWould the Better Business re-open this case as I have not finished responding to my complaintFrom [redacted] I want my boxes that were not delivered to be delivered to my address

Ms***:Re: Complaint # [redacted] Thank you for forwarding the recent complaint from our customerWe are working with the customer and our freight company to try and resolve the issue of her missing items.As you will see from the attached email chain, we have been in contact with our customer about this matter since she originally contacted us on SeptWe now have our freight company searching for the missing itemsAs soon as they are located, we'll have the items forwarded to her at no charge.However, as I indicated in one of my responses to the customer, the items we picked up at her home in [redacted] were left in an alley behind her residence for about two hours prior to our pick upAs a result, I think it's very likely the items were missing before we arrived.That said, we will do all we can to find any items that may have been shipped but did not arrive.Regards, [redacted] Box Galaxy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** did not contact the Freight Carrier regarding my missing boxes, I contacted them on the 23rd October and they said that this was the first time that my missing boxes had been reportedMy boxes were NOT sitting for two hours outside in the alley unattended as *** *** claimed*** *** is responsible for my missing boxes and I intend to file a claim against this fraudulent business.From *** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** ***: I e-mailed my response to Better Business concerning id# *** and I keep getting a box saying there are errors in the response but there are no errorsI said in the e-mail that I spent two hours putting my boxes out prior to being picked up NOT that the boxes were left unattended for two hoursI have received no response regarding whether the boxes that were not delivered have been foundWould the Better Business re-open this case as I have not finished responding to my complaintFrom *** *** I want my boxes that were not delivered to be delivered to my address

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] did not contact the Freight Carrier regarding my missing boxes, I contacted them on the 23rd October and they said that this was the first time that my missing boxes had been reported. My boxes were NOT sitting for two hours outside in the alley unattended as [redacted] claimed. [redacted] is responsible for my missing boxes and I intend to file a claim against this fraudulent business.
From [redacted].
Regards,
[redacted]

Ms. [redacted]:
margin-bottom: 5pt;">Re: Complaint # [redacted]. 
Thank you for forwarding the recent complaint from our customer. We are working with the customer and our freight company to try and resolve the issue of her missing items.
As you will see from the attached email chain, we have been in contact with our customer about this matter since she originally contacted us on Sept. 23. We now have our freight company searching for the missing items. As soon as they are located, we'll have the items forwarded to her at no charge.
However, as I indicated in one of my responses to the customer, the items we picked up at her home in [redacted] were left in an alley behind her residence for about two hours prior to our pick up. As a result, I think it's very likely the items were missing before we arrived.
That said, we will do all we can to find any items that may have been shipped but did not arrive.
Regards,
[redacted]
[redacted]
Box Galaxy

Most Recent MessageDate Sent: 10/26/2015 12:00:00 AMMs. [redacted]:Re: Complaint # [redacted]Thank you for forwarding the recent re-opened complaint from our customer. We are still working with the customer and our freight company to try and resolve the issue of her missing items.We have been in contact with our customer about this matter since she originally contacted us on Sept. 23. We currently have our freight company searching for the missing items. As soon as they are located, we'll have the items forwarded to her at no charge.However, as I indicated in one of my earlier responses to the customer, the items we picked up at her home in [redacted] were left in an alley behind her residence for about two hours prior to our pick up. As a result, I think it's very likely the items were missing before we arrived.That said, we will do all we can to find any items that may have been shipped but did not arrive.Regards,[redacted]President, Box Galaxy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]:
I e-mailed my response to Better Business concerning id# [redacted] and I keep getting a box saying there are errors in the response but there are no errors. I said in the e-mail that I spent two hours putting my boxes out prior to being picked up NOT that the boxes were left unattended for two hours. I have received no response regarding whether the boxes that were not delivered have been found. Would the Better Business re-open this case as I have not finished responding to my complaint. From [redacted] I want my boxes that were not delivered to be delivered to my address.

Ms. [redacted]:Re: Complaint # [redacted]. Thank you for forwarding the recent complaint from our customer. We are working with the customer and our freight company to try and resolve the issue of her missing items.As you will see from the attached email chain, we have been in contact with our...

customer about this matter since she originally contacted us on Sept. 23. We now have our freight company searching for the missing items. As soon as they are located, we'll have the items forwarded to her at no charge.However, as I indicated in one of my responses to the customer, the items we picked up at her home in [redacted] were left in an alley behind her residence for about two hours prior to our pick up. As a result, I think it's very likely the items were missing before we arrived.That said, we will do all we can to find any items that may have been shipped but did not arrive.Regards,[redacted] Box Galaxy

Most Recent Message
Date Sent: 10/26/2015 12:00:00 AMMs. [redacted]:
Re: Complaint # [redacted]
Thank you for forwarding the recent re-opened complaint from our customer. We are still working with the customer and our freight company to try and resolve the issue of her missing items.
We have been in contact with our customer about this matter since she originally contacted us on Sept. 23. We currently have our freight company searching for the missing items. As soon as they are located, we'll have the items forwarded to her at no charge.
However, as I indicated in one of my earlier responses to the customer, the items we picked up at her home in [redacted] were left in an alley behind her residence for about two hours prior to our pick up. As a result, I think it's very likely the items were missing before we arrived.
That said, we will do all we can to find any items that may have been shipped but did not arrive.
Regards,
[redacted]
President, Box Galaxy