Discount Car Rentals, Inc.

Good Afternoon All,Upon complete investigation of this o**er.Customer *** *** did place an o**er with our company on October *** for a Maax Tub item #105704-R-000-this item was on a backo**erWe tried to ship out a replacement directly from vendor but the preparation time was too
longOn 11/**/customer called in very upset, explained she has waited to long and would like to cancelWe apologized to *** *** for any inconvenience we cause and the credit was processed the same day.As of 11/**/we see the funds were posted to *** *** VISA accountPlease feel free to contact me anytime at the number listed, if additional information is needed*** ***

Good Afternoon,*** *** placed an order with our company on 08/**/for a KWC Single-Hole, Single-Lever Kitchen Mixer w/Swivel Spout & Pull-Out Spray, this order was shipped on 08/**/and delivered on 08/**/*** *** first call in on 11/**/stating that the
faucet was received damaged and defective, she wanted to return it and did not want a replacementShe just wanted a full refund. We explained to her that there is a hour window to report all claims for damages and defective items and that there was a day periodShe was calling passed that given period and there was nothing we could doCustomer called back on 11/**/and spoke to one of the CSR who as a courtesy stated we would accept the return as she states it was damagedThe Faucet was returned to our location on 11/**/Upon inspection of the faucet customer returned to us a faucet that was well used rusted. We called and wrote to customer explaining that there was no way we shipped this faucet to her in this condition and we are denying this returnFaucet was return to customerI have attached photos of the faucet we received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved I would like to note, however, that they were not completely forthcoming in their response I contacted them on 1/** when I still had not received the product despite placing the order on 1/* and paying for 2-day shipping They are the ones who told me that it would be at my house on 1/** Had it been, I would not have contacted the Revdex.com or my credit card/bank I did not receive the item until 1/and honestly I had been put off by them so much that I did not think I would get it at all I found that saying things to a customer like "Don't worry sweetie -- I've got your back -- I guarantee that it will be at your home tomorrow -- was condescending if you are not going to follow through 100% I will ensure that they are paid for the faucet head, minus the complete cost of shipping as they promised, and then I will never order from this company again They are all over the place
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Our kitchen was being renovated and I had no opportunity to open the box until the sink was installedThe box was opened by the plumberI've attached a photo of the plumber showing me the faucet that he took out of the boxIt was well used. Yes, I called after the 30-period, BUT I was NOT told there was nothing that could be doneI was told on the first phone call that someone must have taken the used faucet that was sent from the wrong location and that I could return it and get a refund once they got the old faucet backSince I didn't want to pay the plumber for a second visit, I had him reinstall my old faucet, which he said was adequateI've attached a copy of his invoice Over the following month, I kept receiving emails saying that I was going to receive a new faucetI kept responding that I didn't need a new faucet, I just wanted my money backI was away for a month, and when I returned I found that they sent me back the used faucetWhen I called to find out why, I was accused of trying to cheat them by accepting a new faucet and returning a used oneHow would I have had the exact model to make the switch? I've been insulted and cheatedThis is completely unacceptable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Decor Island did not address the complaintThey told me on the phone that the faucet was made of metal, but it was plasticThey misrepresented the product.It was sent to meIt looked like metal in the packagingThe plumber installed it and then we discovered it was all plasticThe plumber threw out the packaging after installation.The unit is already broken and they are being unreasonableAll I ask is that Decor Island refund the money and pay us back for the $plumbing billThey lied about the product.Upon receiving the refund, I will send the product back to them.Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,*** ***, stated that she was replacing the KWC faucet that she had at her location with this faucetWe did not ship this faucet to her in this conditionThis was shipped Brand NewWe have a day return policyThis RGA was given to her days after she received it as a courtesy as defectiveBut upon receipt of faucet we saw that it was well use and return was deniedI apologize for the inconvenience but how do we know the faucets were not switched

We already issued her a credit for the 2nd customs and charge and she got her stuff

Revdex.com:At this time, I have not been contacted by Decor Island regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Decor Island has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. While the context of what is written is a complete and total lie in terms of the customer service and being told that it was on backo**er, my ca** has been refunded and I'm glad to never work with this company again.
Sincerely,
[redacted]

Dear Sir / madam,I am writing in response to this complaint.We apologize for any inconvenience.[redacted] placed an order with our company on 12/*/2016 for:2 DELTA Single Handle Pull-Down Kitchen Faucet with Touch2O Technology and Soap Dispenser1 DELTA Wall Mount Pot Filler FaucetDue to a...

system error [redacted] was shipped only 1 of the faucets.We sincerely apologize for this error. We have since shipped [redacted] the missing faucet.Please let me know if any additional information is needed

Dear Sir / Madam,We are responding to this complaint.First I would like to apologize for any and all inconveniences this delay may have caused the customer [redacted] place an order with our company on 01/**/2017 for a Riobel 2 Jet Pull-Out Kitchen Spray . After the order was processed...

on 01/**/2017 it was explained to [redacted] that this sprayer take 7-10 business day for delivery as the manufacturer does not direct ship to customers. [redacted] stated that she paid for 2nd day Air Delivery. We stated that we will credit her the shipping charge and as a courtesy once the order arrives to our location we will over night it to her.We received [redacted] order on 01/**/2016 and it was received by her on 01/**/2016 Please let me know if any additional information is needed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Decor Island,over the phone, represented that the unit was made of metal. Now they are admitting that there are plastic parts. We would have never purchased a unit with plastic parts. They need to stop placing responsibility on the manufacturer and take a careful look at what their sales people are saying to customers on the phone. The unit is already broken because of plastic parts.This is not a Delta issue, it's faulty sales tactics! You can bet that they do not have a tape recording of the conversation.Why don't they make things right and replace and install our unit and this will all be over.Our next steps will be small claims court and reviews on [redacted] if this is not resolved.Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 1[redacted], and have determined that my complaint has NOT been resolved because:

 FYI this situation is NOT resolved. The company lied to you by asserting that the part I ordered was a replacement. I needed a faucet for a kitchen I was renovating in a house that I'd just purchased. The faucet I received from Decor Island was well used. I ended up using the old faucet that was in the house. And your assertion that I didn't respond to your previous report is also incorrect. I phoned the number provided in the email and spoke to one of your representatives.  I did receive approval customer to return the faucet despite the fact that more than 30 days had elapsed. The company's claim now is that they won't refund my money because I was outside the 30-day period. The bottom line is that they sent me a used faucet (backed up by the plumber's invoice), approved the return, and they will not refund my $369. [redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I received a phone call from Shelly, at 1243 **Jan2017, about my compliant.  I return the call. She was very nice, understanding, and apologetic. She stated she would have the faucet shipped out within 24 hours. I have not received a message about tracking information and as of 1353 **Jan20017, I have not received the faucet. I am responding within 6 days of notice and will update if I receive the faucet within the next 6 days.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Once again, we cannot any returns without it's original packaging.The product manufacture, Delta, does offer a lifetime product warranty as can be seen at; [redacted]Any product defect issues that are beyond our return policy should be directed to the Manufacture. FYI, the faucet itself is metal as you were told. It may contain parts that are made of plasticDecor Island

Dear Revdex.com,We strive to provide the highest level of customer support.We have a very clearly written return policy available at [redacted] We provide a 21 day return policy, provided that the product has not been installed or otherwise...

damaged.This customer has already installed the product, does not even have the product packaging. No company would ever provide a refund in this situation. They are complaining about the Brand and the Brand quality; that is something that is not in our control. We sold the product, shipped it and the customer received it and even installed itRespectfully [redacted]