Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I received a phone call from Shelly, at **Jan2017, about my compliant I return the callShe was very nice, understanding, and apologeticShe stated she would have the faucet shipped out within hoursI have not received a message about tracking information and as of **Jan20017, I have not received the faucetI am responding within days of notice and will update if I receive the faucet within the next days In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Decor Island,over the phone, represented that the unit was made of metalNow they are admitting that there are plastic partsWe would have never purchased a unit with plastic partsThey need to stop placing responsibility on the manufacturer and take a careful look at what their sales people are saying to customers on the phoneThe unit is already broken because of plastic parts.This is not a Delta issue, it's faulty sales tactics! You can bet that they do not have a tape recording of the conversation.Why don't they make things right and replace and install our unit and this will all be over.Our next steps will be small claims court and reviews on [redacted] if this is not resolved.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Sir / Madam,We are responding to this complaint.First I would like to apologize for any and all inconveniences this delay may have caused the customer [redacted] place an order with our company on for a Riobel Jet Pull-Out Kitchen Spray After the order was processed on it was explained to [redacted] that this sprayer take 7-business day for delivery as the manufacturer does not direct ship to customers [redacted] stated that she paid for 2nd day Air DeliveryWe stated that we will credit her the shipping charge and as a courtesy once the order arrives to our location we will over night it to her.We received [redacted] order on and it was received by her on Please let me know if any additional information is needed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: FYI this situation is NOT resolvedThe company lied to you by asserting that the part I ordered was a replacementI needed a faucet for a kitchen I was renovating in a house that I'd just purchasedThe faucet I received from Decor Island was well usedI ended up using the old faucet that was in the houseAnd your assertion that I didn't respond to your previous report is also incorrectI phoned the number provided in the email and spoke to one of your representatives I did receive approval customer to return the faucet despite the fact that more than days had elapsedThe company's claim now is that they won't refund my money because I was outside the 30-day periodThe bottom line is that they sent me a used faucet (backed up by the plumber's invoice), approved the return, and they will not refund my $ [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Dear Sir / madam,I am writing in response to this complaint.We apologize for any inconvenience[redacted] placed an order with our company on 12/*/for:DELTA Single Handle Pull-Down Kitchen Faucet with Touch2O Technology and Soap DispenserDELTA Wall Mount Pot Filler FaucetDue to a system error [redacted] was shipped only of the faucets.We sincerely apologize for this errorWe have since shipped [redacted] the missing faucet.Please let me know if any additional information is needed
Dear Revdex.com,We strive to provide the highest level of customer support.We have a very clearly written return policy available at [redacted] We provide a day return policy, provided that the product has not been installed or otherwise damaged.This customer has already installed the product, does not even have the product packagingNo company would ever provide a refund in this situationThey are complaining about the Brand and the Brand quality; that is something that is not in our controlWe sold the product, shipped it and the customer received it and even installed itRespectfully ***
Once again, we cannot any returns without it's original packaging.The product manufacture, Delta, does offer a lifetime product warranty as can be seen at; [redacted] Any product defect issues that are beyond our return policy should be directed to the ManufactureFYI, the faucet itself is metal as you were toldIt may contain parts that are made of plasticDecor Island
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedWhile the context of what is written is a complete and total lie in terms of the customer service and being told that it was on backo**er, my ca [redacted] has been refunded and I'm glad to never work with this company again Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I received a phone call from Shelly, at **Jan2017, about my compliant I return the callShe was very nice, understanding, and apologeticShe stated she would have the faucet shipped out within hoursI have not received a message about tracking information and as of **Jan20017, I have not received the faucetI am responding within days of notice and will update if I receive the faucet within the next days In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Decor Island,over the phone, represented that the unit was made of metalNow they are admitting that there are plastic partsWe would have never purchased a unit with plastic partsThey need to stop placing responsibility on the manufacturer and take a careful look at what their sales people are saying to customers on the phoneThe unit is already broken because of plastic parts.This is not a Delta issue, it's faulty sales tactics! You can bet that they do not have a tape recording of the conversation.Why don't they make things right and replace and install our unit and this will all be over.Our next steps will be small claims court and reviews on [redacted] if this is not resolved.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Sir / Madam,We are responding to this complaint.First I would like to apologize for any and all inconveniences this delay may have caused the customer [redacted] place an order with our company on for a Riobel Jet Pull-Out Kitchen Spray After the order was processed on it was explained to [redacted] that this sprayer take 7-business day for delivery as the manufacturer does not direct ship to customers [redacted] stated that she paid for 2nd day Air DeliveryWe stated that we will credit her the shipping charge and as a courtesy once the order arrives to our location we will over night it to her.We received [redacted] order on and it was received by her on Please let me know if any additional information is needed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: FYI this situation is NOT resolvedThe company lied to you by asserting that the part I ordered was a replacementI needed a faucet for a kitchen I was renovating in a house that I'd just purchasedThe faucet I received from Decor Island was well usedI ended up using the old faucet that was in the houseAnd your assertion that I didn't respond to your previous report is also incorrectI phoned the number provided in the email and spoke to one of your representatives I did receive approval customer to return the faucet despite the fact that more than days had elapsedThe company's claim now is that they won't refund my money because I was outside the 30-day periodThe bottom line is that they sent me a used faucet (backed up by the plumber's invoice), approved the return, and they will not refund my $ [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Dear Sir / madam,I am writing in response to this complaint.We apologize for any inconvenience[redacted] placed an order with our company on 12/*/for:DELTA Single Handle Pull-Down Kitchen Faucet with Touch2O Technology and Soap DispenserDELTA Wall Mount Pot Filler FaucetDue to a system error [redacted] was shipped only of the faucets.We sincerely apologize for this errorWe have since shipped [redacted] the missing faucet.Please let me know if any additional information is needed
Dear Revdex.com,We strive to provide the highest level of customer support.We have a very clearly written return policy available at [redacted] We provide a day return policy, provided that the product has not been installed or otherwise damaged.This customer has already installed the product, does not even have the product packagingNo company would ever provide a refund in this situationThey are complaining about the Brand and the Brand quality; that is something that is not in our controlWe sold the product, shipped it and the customer received it and even installed itRespectfully ***
Revdex.com:At this time, I have not been contacted by Decor Island regarding complaint ID [redacted] .Sincerely, [redacted]
Once again, we cannot any returns without it's original packaging.The product manufacture, Delta, does offer a lifetime product warranty as can be seen at; [redacted] Any product defect issues that are beyond our return policy should be directed to the ManufactureFYI, the faucet itself is metal as you were toldIt may contain parts that are made of plasticDecor Island
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedWhile the context of what is written is a complete and total lie in terms of the customer service and being told that it was on backo**er, my ca [redacted] has been refunded and I'm glad to never work with this company again Sincerely, [redacted]