Discount Comic Book Service

I just filled out my 2nd order with the company- I received my last order bundled by a rubber band - to me this is heresy to bind collectible comics with rubber bands so I made the simple request to PLEASE DO NOT USE RUBBER BANDS ON ANY OF MY ORDERS ! I received a message back from Yvonne in their customer service department saying that there was no way that they could honor my request! I’m blown away by this response & asked to speak with her supervisor & she refused to give me any other recourse. I said this was a deal breaker for me as I have seen comics damaged by rubber bands for years and I told her to cancel any of my orders if she can’t refrain from using rubber bands on my orders - she said that they would charge me a 25% restocking fee if I canceled!?!? I find it really hard to believe that a company that specializes in comics would ever use rubber bands to begin with & find it completely ridiculous to tell me as a customer that they couldn’t honor my request for them to not use them on my books! People do really want your collectible comics damaged by rubber bands ?! I don’t?! Heresy!

Initial Business Response / [redacted] (1000, 8, 2017/10/06) */ The customer purchased items that were pre-order items that were not even released yetHe had previously placed several orders and should have been aware of the way our business worksHe sent an email on 9/15, which happened to be during our warehouse move to another state, so we were behind on answering emailsWe responded on 9/letting him know that his order was a pre-order and had just completed and would be sent out within 2-business days, which it was, and has since been delivered to himWe do not ignore customer emails, in fact, we answer every email sentWe do not answer messages sent on Facebook, except to direct them to our customer service emailIt is unfortunate that a customer resorts to filing a complaint without reading the sites FAQ and allowing them to answer in a reasonable timeThe email was sent on a Friday, so the response was within business daysOur FAQ clearly states all our shipping policies, including when a customer can expect their order and when they can expect a responseIt also states that emails are answered Monday-Friday, generally within hours, except during times of high volume

Initial Business Response / [redacted] (1000, 5, 2016/06/02) */ We believe there was a miscommunication between our customer service representative and this customer via e-mailAfter some additional research by the co-owner and assistant to the co-owner, the [redacted] shipping charge has been refunded back to the customer's cardWe apologize for any confusion this misunderstanding may have caused