Discount Computer Center

We apologize for the inconvenience. We will review this and make certain your issue is resolved quickly.

Initial Business Response /* (1000, 5, 2015/09/22) */
Mr. [redacted],
Thank you for the feedback. We're reviewing your case and we'll be contacting you in order to resolve this. We apologize for any inconvenience.

Initial Business Response /* (1000, 5, 2016/01/29) */
We apologize for any inconvenience.However, the transaction was rejected by the recipient's bank. The funds were returned to Xoom on 1/29/16 and immediately refunded back to you.

Initial Business Response /* (1000, 6, 2015/11/23) */
Ms. [redacted],
Please note the following statement concerning credit/ debit card refunds: "Refunds typically reach the customers account two to 30 days after the merchant issues them. This varies by issuing bank."
We have confirmation that...

the refund was successfully issued on 11/6/15.
We have been in contact with representatives from your bank's payments departments who can assist in tracking the transaction. We recently contacted you to attempt a conference call with the bank and have not since heard from you. Most likely the refund has posted to your account, but if the it still has not, our offer to assist is of course open.

Initial Business Response /* (1000, 5, 2015/08/17) */
Mr. [redacted],
We appreciate you bringing this to our attention and for the feedback. We apologize for the way in which your case was handled. Although as I'm sure you can understand we have to enforce certain compliance regulations, such as...

the limit that required an ID. We also do have a policy which prevents us from accepting commercial transactions, but clearly this was not the case and your transaction should have been processed. We're going to work with the representatives involved in your case and ensure that this does not happen again. As of now your account is free to use and sending to your friend would not be an issue.

We apologize for the experience and appreciate you working with us to resolve this error. It looks like you were able to speak with one of the members of our team on February 9, 2018 to remove the hold on the account. Your payment sources are unlocked and available for use.

Initial Business Response /* (1000, 5, 2015/11/23) */
We apologize for any inconvenience. However, our advertising is completely factual. The experience you had was related to payment processing. Payments made with a bank account take 1-4 business days to complete as part of normal bank processing....

In most cases, we make the transaction available to your recipient before payment processing completes as a benefit to our customers. Sometimes we're not able to do this for a number of reasons such as a prior payment issue, changes in sending frequency or send amount or concerns with general fraud in a particular region. We take these steps to ensure your account is safe and that fraud is not occurring.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So you have to mention the same in your advertisement also, that in some cases the payment processing may take longer upto 1 to 4 days. Educate the customers about your services, dont mislead customers with your advertisement which says - send money to india with our participating partner banks in india with in 4 hours. And for your kind information I had been a banker for 10 years now, 9 years in india and past 1 year in usa so I understand banking and its process.
Instead of apologizing, take corrective action and change verbage of your advertisement, to stop misleading any other customers.
Final Business Response /* (4000, 9, 2015/11/30) */
Thank you for the feedback, however our advertisements are true. As we mentioned, for most every transaction we make payments on our customers behalf while payment is pending which results in the the advertised claims. All transactions are subject to review, and at times we must await full payment before submitting the transaction for payout to a recipient. In those rare cases, once payment is received the time frame claimed in our advertisements still holds true. We do offer this information on our site.
Final Consumer Response /* (4200, 11, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Anyways you guys dont want to accept that your advertisement is misleading so it fine..you guys dont care about customers...this shows only your rigidness and unfriendly attitude towards customers. Anyways I dont have time and energy to argue with you guys anymore, I ve already made my point. Enjoy your monopoly. All the best to educate customers about your best misleading business practices.

(The consumer indicated he/she DID NOT accept the response from the business.)March 28, I received a marketing email from Xoom. I click unsubscribe.March 31, I got another one.I want all my information (email, phone numbers) gone from you system. I do not want to receive any marketing materials from...

Xoom. I am never going to use your business again.And as of March 31st I still havent receieve my money back. It's been 2 weeks.

Initial Business Response /* (1000, 5, 2016/01/08) */
We apologize for the delay. There has been a technical issue that we're working to resolve. We'll reach out to you so that we can resolve the issue for you. We thank you for your patience.

Initial Business Response /* (1000, 7, 2015/04/16) */
We sincerely apologize and understand this can be frustrating and am happy to try to explain. Payments made with a bank account take 1-4 business days to complete as part of normal bank processing. In most cases, we make the transaction...

available to your recipient before payment processing completes as a benefit to our customers. Sometimes we're not able to do this for a number of reasons such as a prior payment issue, changes in sending frequency or send amount or concerns with general fraud in a particular region. We take these steps to ensure your account is safe and that fraud is not occurring. Again, I apologize for the difference in experiences and greatly appreciate your feedback
Initial Consumer Rebuttal /* (3000, 9, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The concern about fraudulent activity is not acceptable, if your company is concern as such contact your customers not just holding their funds for such a long time. Stop advertising that it take a minutes because you are misleading the people.transaction on a Thursday, debited the account on Friday and it was credit the recipient on Tuesday. Your company knows the reason that your customers sending money to overseas is for emergency reasons and holding that long is not acceptable. Especially you debited the account immediately. Fraudulent for your customer is great BUT the actions is not acceptable because instead pro-active action by verifying to your customers if this their transaction it easy just to hold the funds I don't see and understand that logic. This is your representative reasons out to me because a concern of fraudulent. Especially if been a customers for such a long time and always sending money to my family because of emergency like this time it's for hospital and then for funeral expenses that is needed as soon as possible. I am so disappointed with XOOM, false advertisement and slow in delivering the money.
Final Business Response /* (4000, 11, 2015/04/22) */
Again, we apologize for any inconvenience, however Xoom does not hold our customer's funds, ever. The 1-4 day process is time it take for the funds to travel from your bank account to Xoom. As we mentioned, most of the time we're able to pay out on our customer's behalf before actually receiving their payment. However, in some rare instances, we simply must wait for full payment to be received before we can pay out the transaction.

Initial Business Response /* (1000, 5, 2015/08/14) */
Mr. [redacted],
We do in fact offer "instant" service and "four hour" service to India. That is completely true and factual. This is a very important part of our service. In your case, it was a payment related delay, and not a Xoom delay. Please...

note the following as it realtes to ACH (bank account funded) transactions. Payments made with a bank account take 1-4 business days to process as part of normal bank processing, even though the funds have already been withdrawn from your account. In most cases, we make the transaction available to your recipient before payment processing completes as a benefit to our customers. Sometimes we're not able to do this for a number of reasons such as a prior payment issue, changes in sending frequency or send amount or concerns with general fraud in a particular region. We take these steps to ensure your account is safe and that fraud is not occurring. Again, I apologize for the difference in experiences and greatly appreciate your feedback.

Initial Business Response /* (1000, 5, 2015/11/13) */
We sincerely apologize for the delay. YES Bank is very much a direct Xoom partner. Our representatives were correct in stating so. The issue was technical in nature and we provided as much detail as possible at the time, though we agree it was...

not enough. However, your transaction has been successfully refunded and we apologize for the experience.

Initial Business Response /* (1000, 5, 2015/07/23) */

Please refer to our User Agreement, which says our service is intended to send money to family and friends, and we recommend that you only send money to people you know personally. You should never send money to people you've met on the...

internet. We may, in our sole discretion, cancel any transaction and close any account that we suspect is being utilized for any purpose prohibited by this User Agreement. Sending money to a recipient who has violated the User Agreement can also affect your ability to use Xoom.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had asked Xoom several times for the results of their "thorough review" of my transaction which purportedly shows that I violated their User Agreement, but they refused and closed my account. In fact, they have no such proof. Their User Agreement simply states that the service is intended for sending money to family and friends. Apparently someone you meet online cannot be a friend.
"We recommend..." and "You should never..." sounds more like advice than a rule, and should not be the basis for cancelling ones account. In short, Xoom's business practices are vague, arbitrary, offensive, invasive, and potentially defamatory, and they have provided no defense against those charges despite numerous requests. Frankly, I'm surprised they are still in business.
Final Business Response /* (4000, 9, 2015/07/28) */
Again, we thank you for your feedback. Please note the section of the Xoom user agreement that details transaction and account reviews.
"We may, at any time and in our sole discretion, refuse any Transaction or limit the amount to be transferred, either on a per Transaction basis or on an aggregated basis without prior notice. Any such limits may be imposed on individual accounts or on related accounts or households, in Xoom's sole discretion. We reserve the right at any time, and from time to time, to modify or discontinue the Service (or any part thereof) with or without notice."
Final Consumer Response /* (4200, 11, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Xoom fails to understand that the initial complaint was about their customer service, not about what their user agreement allows them to do. Of course they can cancel any transaction or all transactions, close anyone's account for any reason or for no reason, or even go out of business if they wish. That was never the issue. The issue has always been their poor customer service. They rejected my payee based on a five-minute phone conversation, during which they asked invasive questions such as "what is the money for?" and "how do you know this person?" They claimed they had made a "thorough review" of my transactions, but when I asked for details, they closed my account, after effectively accusing me of dealing in "sexually-oriented materials or services; gambling activities; or commercial transactions that involve tobacco, firearms, prescription drugs, or other controlled substances." Shame on them. This is the very antithesis of customer service.

Initial Business Response /* (1000, 5, 2015/12/21) */
It can take some time to process rejected transaction. You refund was issued on 12/8/15 and you should have received it within a few business days.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/22) */
(The consumer indicated he/she...

ACCEPTED the response from the business.)
Very disappointed in how this was handled and why it took several weeks and escalation to Revdex.com to resolve. Your customer service team at no point offered any solution or attempt to help me fix this.

Initial Business Response /* (1000, 5, 2015/10/30) */
We apologize for the transaction delay and appreciate the sender helping us contact the recipient to complete the delivery. We have sent a $25 electronic gift card via email to extend our apologies and have refunded the service fee of $17.00 at...

this time.

Initial Business Response /* (1000, 7, 2015/05/14) */
We sincerely apologize for the difficulty experienced when attempting to pick up this transaction. Due to the holiday volume, the payout location ran out of available funds. We contacted the branch and spoke with the manager who advised that...

funds would be available for the recipient to pickup after 6:30pm tonight. After discussing with the sender, we have processed a cancellation and issued a refund to the payment card on file. We will be investigating the issue fully to ensure this does not happen again in the future.

Initial Business Response /* (1000, 5, 2015/11/25) */
We thank you for reaching out to us. After investigating, we've discovered that there was a system issue on our Colombian payment partner's end. This caused your recipient to not be able to claim the funds, as you mentioned. The issue also...

caused the transaction to be incorrectly shown as complete. We have successfully cancelled and refunded your transaction. We apologize for the inconvenience caused by this technical issue.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted consumer banking fraud an office of the Federal government and as soon as they questioned Xoom the recipient was immediately paid, There was no computer error. I will not use Xoom again and would not advise anyone else to use this service. Please Close The File?
Final Business Response /* (4000, 9, 2015/12/03) */
We thank you for your feedback, however it was for the record a technical issue and we appreciate it being brought to our attention.

Complaint: [redacted]I have send the bank statement multiple times per your request.you keep giving me the same answers.you were satisfied with the documents I sent the first time.but your reply was the same.you don't see anything deposited after Dec 3 because there's no deposit made after that date.I am rejecting this response because:Sincerely,Elizabeth [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint[redacted], and find that this resolution is satisfactory to me. I was really amazed that after Revdex.com coming in loop the issue was resolved within few hours.Sincerely, Monika[redacted]

Initial Business Response /* (1000, 5, 2015/07/07) */
Mr. [redacted],
The refund was initiated on June 29, 2015. It can take up to 4 business days for the refund to process and be posted to your account. We received notification that the refund was completed on July 2, 2015.