Good afternoon, In regards to the dispute between Premier Services (delivery company), Discount Direct and [redacted] , this complaint has been resolved through the customer and Premier Services The customer was given a settlement amount of $1229.71, attached, and signed an agreement with the delivery company that they are satisfied in full and no further action can be taken We have complied with what Miss [redacted] has asked and followed up with the delivery service We have changed delivery services going forward Thank you, Jenifer G [redacted] Discount Direct
We as a company have sent out a technician to repair their recliner twice and covered the cost of the technician to come to their home to repair their recliner that is not covered under the manufacture warranty We are still working to take care of this customer, but due to the fact that it is not a manufactures defect, we will only replace to part that was broken due to being caught in the mechanism The manufacture does not cover this as it is part of maintenance not a defect We have communicated with this customer and sent out repair technician at our cost We have just received the part and will be scheduling a repair technician out again at our cost
Discount Direct, Inc [redacted] Tukwila, WA June Revdex.com P.O.Box DuPont, WA Dear [redacted] : In response to complaint submitted on 5/28/ID 10642762, [redacted] purchased a known floor model of a sofa and love seat combo Once she took possession on delivery she was dissatisfied with a small imperfection off of the floor modelWe tried to satisfy her, however; she wanted a 50% reduction from the agreed upon priceWe fully refunded the money and picked up the dissatisfied sofa and love seat and considered the situation resolved Sincerely, Jacob B***, Owner Discount DirectInc
they did exchange mattress on 1/7/2017Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
During the conversation of the sale, there were no dates discussed for specific delivery as they do not do the scheduling at the store level And since the hours had not been expired being the customer bought the merchandise on the 4th and "called in" on the 6th, our Customer Service Dept had not gotten to them to discuss scheduling It was a very busy holiday weekend and the customer was on the list to call within those hoursWe apologize greatly that at some point there was an apparent miscommunicationFor this specific customer, we gave extra discounts as we are a company that strives to go over and beyond to provide the most elite customer service in our industry and to make the customer happy
Complaint: [redacted] I am rejecting this response because: Twice the technician came to our house he could not repair the reclinerHe removed the transformer and cordHow will he replace them now? Customer service says this is not a manufacturer 's defectI would like to know how the cord got mangled in the reclinerI would like the recliner replacedThank YouSincerely, [redacted]
Good afternoon, In regards to the dispute between Premier Services (delivery company), Discount Direct and [redacted] , this complaint has been resolved through the customer and Premier Services The customer was given a settlement amount of $1229.71, attached, and signed an agreement with the delivery company that they are satisfied in full and no further action can be taken We have complied with what Miss [redacted] has asked and followed up with the delivery service We have changed delivery services going forward Thank you, Jenifer G [redacted] Discount Direct
We as a company have sent out a technician to repair their recliner twice and covered the cost of the technician to come to their home to repair their recliner that is not covered under the manufacture warranty We are still working to take care of this customer, but due to the fact that it is not a manufactures defect, we will only replace to part that was broken due to being caught in the mechanism The manufacture does not cover this as it is part of maintenance not a defect We have communicated with this customer and sent out repair technician at our cost We have just received the part and will be scheduling a repair technician out again at our cost
Discount Direct, Inc [redacted] Tukwila, WA June Revdex.com P.O.Box DuPont, WA Dear [redacted] : In response to complaint submitted on 5/28/ID 10642762, [redacted] purchased a known floor model of a sofa and love seat combo Once she took possession on delivery she was dissatisfied with a small imperfection off of the floor modelWe tried to satisfy her, however; she wanted a 50% reduction from the agreed upon priceWe fully refunded the money and picked up the dissatisfied sofa and love seat and considered the situation resolved Sincerely, Jacob B***, Owner Discount DirectInc
they did exchange mattress on 1/7/2017Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
During the conversation of the sale, there were no dates discussed for specific delivery as they do not do the scheduling at the store level And since the hours had not been expired being the customer bought the merchandise on the 4th and "called in" on the 6th, our Customer Service Dept had not gotten to them to discuss scheduling It was a very busy holiday weekend and the customer was on the list to call within those hoursWe apologize greatly that at some point there was an apparent miscommunicationFor this specific customer, we gave extra discounts as we are a company that strives to go over and beyond to provide the most elite customer service in our industry and to make the customer happy
Complaint: [redacted] I am rejecting this response because: Twice the technician came to our house he could not repair the reclinerHe removed the transformer and cordHow will he replace them now? Customer service says this is not a manufacturer 's defectI would like to know how the cord got mangled in the reclinerI would like the recliner replacedThank YouSincerely, [redacted]