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Discount Dry Cleaner of VA

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Discount Dry Cleaner of VA Reviews (1)

Review: I carried 1 sport coat & 2 pastor robes into the $1.99 Cleaner,for just cleaning,I put to robe in on Thursday August 22, 2014, The cashier told in it be ready after 5pm on Friday, I pick in up and took all 3 garment home, when I remove the wrapper on my green Robe it has large like spots like someone has tryed ironing it wet, they were on the front and back all over. I return to the cleaner Saturday morning,and spoke with a young black female who were working in there, she stated they should never have gave me back my robe like that. She call the ownerup on the phone, the owner said leave it, and to pick it up on Monday after 5pm, I went back on August 25, 2014 to pick it up and the clerk [redacted] look at it with me again and she said they came get that out, it cleaner fluid, I ask to speak to the owner by Phone, She said nothing she going do about it, I explain that this robe just needed general cleaning when I put it in. I asked for her whole name she refused, then I yold her I would settle it in court, she ask me so you would take me to court on something like this. I said yes.Desired Settlement: Either clean the robe and get the large stains out, or replace the robe since nothing was wrong with the robe then I put my robe in this cleaner, My robe has alway been clean @ [redacted]

Business

Response:

A customer brought in three items to be cleaned on Friday August 22nd. He picked them up that evening. He brought one piece back on Saturday the 23rd to ask us to redo it for him. The item was gladly redone for him on Monday. It was dry cleaned and inspected, and then done one more time to have it look as good as possible. The garment was well worn and had marks left by perspiration that we were not able to get completely out.

I was the person running the dry cleaning on both days and saw the condition of the robe before and after each cleaning. I was and am very satisfied with the quality of our work and the improved appearance of the robe.

I am sincerely sorry the customer is not happy, but I do not think there is any settlement due in this situation. He bought us a garment in need of cleaning and we cleaned it three times for him.

Sincerely,

Discount Dry Cleaners of VA

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Consumer stated he was told they shouldn't have given the robe back to him in that condition because there were cleaning fluid stains all over the front and back. They still need to get out the cleaning fluid stains/discolorations.

Regards,

Business

Response:

In response to Mr. [redacted] complaint, we did as good a job as possible with his robe. The stains he has referred to appear to be water marks from perspiration. We cleaned the robe a total of four times. We provided good service and quality work.

I am sincerely sorry he is not satisfied, but I am not offering to do anymore to resolve his complaint.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

This is unacceptable, I will seel civil damage from the court system, thank you [redacted]

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Description: DRY CLEANERS

Address: 3203 Forest Brook Road, Lynchburg, Virginia, United States, 24502

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