Discount Energy Services

November 26, 2014Dear [redacted] :We are responding to your second letter regarding [redacted] .We carry liability insurance and if I had done anything wrong, they would reimburse the homeownerThey determined that this problem was unavoidableIt was due to faulty construction from when the home was builtThe problem was with the home's drywall, and not the new insulationIf the homeowner still does not understand the problem with his home, he needs to challenge our liability insurance company, who informed us to refer anything further to themPlease refer to insurance company report (copy attached).Sincerely,Kevin F

We are responding to your letter dated February 4, regarding [redacted] ***I apologize for the delay, due to snow and the weekends, and I hope this is timely.My response is:Okay, I wrote a formal apology letter being mailed to him certified today, copy attached.Now, Mr [redacted] , he was not "promised' a work date within a week, and two weeks would have still been reasonable, so he still had no right to cancel, and the deposit is not refundable after daysWe refunded it anyway, even though on the same day we said we would send him a check, he still complained online, and lied horribly about usSo, to appease him, I am mailing a formal apology, but this is nonsenseLet's see if he keeps his promise' and takes back his lies and online slander about usI really wanted him to modify his complaints prior to my agreeing to refund his moneyHow can a liar be trusted? This just doesn't make sense that he would target us; as we only tried to help him have a warmer houseIf you look at his other online complaints about other people on Yelp, you can see he does this regularly

We are responding to your letter dated January 23, regarding [redacted] ***.This is resolved, but should not go down as a complaint at allWe did not work for himHe had no right to cancel after the three days for no good reason, but we let him because he was threatening to ruin our online reputation.I mailed him a certified check (copy attached) for a refund of his deposit on Friday, January 29, He promised to modify his complaint, when we spoke again about the name he wanted on the checkHis complaints are not justifiedHis crawl space is very tight and required a certainmember of our workforce, who is verythin, to handle this low crawl space for himI told him he would not get a better job from another companyI hope he does alright without us

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because The Company caused the collapse and sagging of the ceiling Despite this and its admission of incompetence, it fails to neither recognize any responsibility nor address the restitution Questionable technical arguments and faulty statement of fact do not release the Company of its responsibility Under the circumstances, there is no option than to consider other alternatives Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
Except for malicious remarks, there is nothing new on Company’s message. Solely the Company is responsible for the damages, hence the reimbursement of their costs. Given the reluctance of the Company to such reimbursement, there is no option than to proceed with legal action
I take this opportunity to thank Revdex.com and its staff for trying to resolve this matterRegards,*** ***

November 12, 2014Dear *** ***:
We are responding to your letter of November 3, 2014, regarding *** *** ***'s ceiling was not installed in accordance with SpecGA-because if it were, it would easily hold the recommended amount of
insulation (R-49)Page 4, table states that a ceiling will hold more than R-49, which is not more than pounds per square foot.This man's ceiling was an unavoidable accident waiting to happenAny other insulation contractor that added insulation to this ceiling would be in the same position we are, being attacked for adding insulation over a faulty ceiling that could not take any extra weightWe didn't construct that ceiling and are not responsible for its structural integrityThere also wasn't any way that we could have known how well the ceiling was attached, and this fact is supported by are insurance companyOn September 30, 2014, our insurance responded with the following from *** ***, the Claims Adjuster:"The work was done in accordance with the contractIn the letter, *** *** states that his insurance company denied his claim due to faulty workmanshipThis is the correct cause of lossIf the drywall was installed properly it would not have failedYour company had no way of knowing how the drywall was attached to the ceiling joists, therefore were not negligent when installing the insulationI am not extending liability for this lossThe cause of loss is faulty installation of drywallSince there is no negligence found I have respectfully declined any and all claims for damagesI have sent a letter advising *** *** *** of thisPlease refer any further correspondence from *** *** to me and I will respond to him."
In closing, none of the other 26,homes that we have insulated had a problem holding enough insulationHis insurance and our general liability insurance stated that his home has faulty installation of drywallAll our work is done in accordance with the current recommended level of insulation by the Department of EnergyPlease let us know if you would like copies of letters from DrCalderonRossell and from our insurance company, or if you have any further questionsWe are not responsible or negligentThank you for your time and considerationSincerely,Kevin F

November 26, 2014Dear [redacted]:We are responding to your second letter regarding [redacted].We carry liability insurance and if I had done anything wrong, they would reimburse the homeowner. They determined that this problem was unavoidable. It was due to faulty construction from when the home was built. The problem was with the home's drywall, and not the new insulation. If the homeowner still does not understand the problem with his home, he needs to challenge our liability insurance company, who informed us to refer anything further to them. Please refer to insurance company report (copy attached).Sincerely,Kevin F

We are responding to your letter dated February 4, 2015 regarding [redacted]. I apologize for the delay, due to snow and the weekends, and I hope this is timely.My response is:Okay, I wrote a formal apology letter being mailed to him certified today, copy attached.Now, Mr. [redacted], he was not "promised' a work date within a week, and two weeks would have still been reasonable, so he still had no right to cancel, and the deposit is not refundable after 3 days. We refunded it anyway, even though on the same day we said we would send him a check, he still complained online, and lied horribly about us. So, to appease him, I am mailing a formal apology, but this is nonsense. Let's see if he keeps his promise' and takes back his lies and online slander about us. I really wanted him to modify his complaints prior to my agreeing to refund his money. How can a liar be trusted? This just doesn't make sense that he would target us; as we only tried to help him have a warmer house. If you look at his other online complaints about other people on Yelp, you can see he does this regularly.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because
The Company caused the collapse and sagging of the ceiling.  Despite this and its admission of incompetence, it fails to neither recognize any responsibility nor address the restitution.  Questionable technical arguments and faulty statement of fact do not release the Company of its responsibility.  Under the circumstances, there is no option than to consider other alternatives.
 
Regards,[redacted]

We are responding to your letter dated January 23, 2015 regarding [redacted].This is resolved, but should not go down as a complaint at all. We did not work for him. He had no right to cancel after the three days for no good reason, but we let him because he was threatening to ruin our...

online reputation.I mailed him a certified check (copy attached) for a refund of his deposit on Friday, January 29, 2015. He promised to modify his complaint, when we spoke again about the name he wanted on the check. His complaints are not justified. His crawl space is very tight and required a certainmember of our workforce, who is verythin, to handle this low crawl space for him. I told him he would not get a better job from another company. I hope he does alright without us.

Review: Company was to install insulation in attic. The additional insulation resulted in the partial collapse of the ceiling and initial sagging of the rest. The additional insulation exceeded the weight on drywall as per the specifications (GA-216) of the Gypsum Association of the gypsum board manufacturers in the US and Canada. The contractor also failed to follow the best practice field guide of the BPA (US Department of Energy).

Upon the initial sinking of the ceiling, owner called immediately the contractor to remedy the situation. Despite the imminent collapse of the ceiling and the high risk to human life and the rest of the house and contents, contractor was not responsive to the situation. At the time, the contractor examined the sinking ceiling he was unable to identify the reason of the damage and despite owner’s request did nothing to at least attempt to stop the downfall of the ceiling.

Owner had no option than to seek immediate assistance from another contractor in the meantime that the ceiling partially collapsed. After the new contractor have replaced and secured the ceiling, owner sought without success Discount Energy Services to reimburse at least the cost of the repairs totaling US$3,547.50.Desired Settlement: Reimbursement of cost of damages totaling US$3,547.50 by bank cashier's check..

Business

Response:

November 12, 2014Dear [redacted]:We are responding to your letter of November 3, 2014, regarding [redacted].[redacted]'s ceiling was not installed in accordance with Spec. GA-216 because if it were, it would easily hold the recommended amount of insulation (R-49). Page 4, table 2 states that a ceiling will hold more than R-49, which is not more than 1.5. pounds per square foot.This man's ceiling was an unavoidable accident waiting to happen. Any other insulation contractor that added insulation to this ceiling would be in the same position we are, being attacked for adding insulation over a faulty ceiling that could not take any extra weight. We didn't construct that ceiling and are not responsible for its structural integrity. There also wasn't any way that we could have known how well the ceiling was attached, and this fact is supported by are insurance company.On September 30, 2014, our insurance responded with the following from [redacted], the Claims Adjuster:"The work was done in accordance with the contract. In the letter, [redacted] states that his insurance company denied his claim due to faulty workmanship. This is the correct cause of loss. If the drywall was installed properly it would not have failed. Your company had no way of knowing how the drywall was attached to the ceiling joists, therefore were not negligent when installing the insulation. I am not extending liability for this loss.The cause of loss is faulty installation of drywall. Since there is no negligence found I have respectfully declined any and all claims for damages. I have sent a letter advising [redacted] of this. Please refer any further correspondence from [redacted] to me and I will respond to him."In closing, none of the other 26,000 homes that we have insulated had a problem holding enough insulation. His insurance and our general liability insurance stated that his home has faulty installation of drywall.All our work is done in accordance with the current recommended level of insulation by the Department of Energy. Please let us know if you would like copies of letters from Dr. CalderonRossell and from our insurance company, or if you have any further questions. We are not responsible or negligent. Thank you for your time and consideration.Sincerely,Kevin F

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because

The Company caused the collapse and sagging of the ceiling. Despite this and its admission of incompetence, it fails to neither recognize any responsibility nor address the restitution. Questionable technical arguments and faulty statement of fact do not release the Company of its responsibility. Under the circumstances, there is no option than to consider other alternatives.