Discount Fence of Connecticut, LLC

we have visited [redacted] home & agree that his fence needs repair & is on our installation schedule for end of this month

[redacted] Can you reopen and ask them if they are still willing to come out prior to me either calling consumer protection or retaining an attorney Do you mind trying one last time? J [redacted]

Complaint Information: To whom it may concern, We have fulfilled our contract according to the terms & conditions set forth in agreement customer received substantial discount in lieu of special offer advertised as she was indecisive in what she actually wanted at time of order & during installationFurthermore we did additional work at no extra charge for her in order to assist her in installing material she had provided to help keep her pet enclosed [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10036143, and find that this resolution is satisfactory to me Sincerely, Marty O'brien

Complaint
ID#:
Company Name:
Mark Pucci and Company,LLC
Company Contact Name:
Mark Pucci
Company Contact Phone:
###-###-####
Company Contact Email:
[email protected]
Consumer's Name:
M.O'Brien
Revdex.com Staff Member (if you know):
Maureen Shea
Complaint Information:
As of 5/13/we have installed the latch for Mr& MrsO'Brien & provided the key to lock the latch directly to the customerIf the consumers fencing & or gate requires any additional adjustments we will promptly respond & we appreciate their business & apologize for the delay in taking care of the issueSincerely, Mark Pucci
Sent on:
5/14/8:51:PM

Complaint: ***
I am rejecting this response because: I received no "substantial" discount for the fence installation...I don't know what he is referring to*** gave me an estimate based on the footage of fence that I needed to have installed. The "free solar light post caps" were advertised on a coupon that I had received in a mailerAfter I had received it, it prompted me to call his company. After the fence was installed, *** said he would drop the lights off when he was in the areaAlso, prior to purchasing the fence, I had told *** that I wanted to be home while the fence was being installed because I wanted to unroll chicken wire under the fence panels they were being placed to prevent my dog from trying to dig under itHe said "no big deal"When the fence started to go up, he said it could be done laterWhen the fence was up, the installers ended up spending about min starting to place the chicken wire under the fence panelsWhen I realized that it would not be difficult to do, they left and my daughter (years old) and I put the wire under the panels and secured them around the postsHis guys did not do it! Let me be very clear that there was NEVER any discussion of anything "in lieu" of the solar capsI have also repeatedly asked *** for a copy of the warrantee for the fence which I never receivedHis response, needless to say, is very discouraging
Sincerely,
*** ***

I am most surprised to see Mark P*** and Discount Fence receive anything but superior reviewsHis attention to detail, fair price and craftmanship on the install of our fence provided us with a most positive experienceWe selected Mark and his company for our fence install based on the recommendation of two friends and they were the lowest bidder for the jobThis is a rare combination and I encourage anyone who is considering a fence to not hesitate to contact Mark P***

Complaint ID#:
Company Name:
Mark Pucci and Company,LLC
Company Contact Name:
Mark Pucci
Company Contact Phone:
203-878-
Company Contact Email:
[email protected]
Consumer's Name:
M.O'Brien
Revdex.com Staff Member (if you know):
*** ***
Complaint Information:
As of 5/13/we have installed the latch for Mr& MrsO'Brien & provided the key to lock the latch directly to the customerIf the consumers fencing & or gate requires any additional adjustments we will promptly respond & we appreciate their business & apologize for the delay in taking care of the issueSincerely, Mark Pucci
Sent on:
5/14/8:51:PM

From: *** *** ***] Sent: Tuesday, August 01, 10:AM To: ***
*** *** Called Revdex.com today spoke to *** The business never showed and fixed what they agreed to do. Please reopen complaint the business has not complied Please add use what I need to do Sorry to trouble youThank you *** ***

Complaint Information:
text-align: left;" valign="top"> To whom it may concern, We have fulfilled our contract according to the terms & conditions set forth in agreement customer received substantial discount in lieu of special offer advertised as she was indecisive in what she actually wanted at time of order & during installation. Furthermore we did additional work at no extra charge for her in order to assist her in installing material she had provided to help keep her pet enclosed [redacted]

From: [redacted] Sent: Thursday, November 12, 2015 2:40 PMTo:
href="mailto:[email protected]">[redacted]Subject: Complaint ID [redacted]   Please be advised that the matter was satisfactorily addressed and I have no other complaints on the matter.   Thanks, [redacted] ###-###-####

From: [redacted] Sent: Thursday, November 12, 2015 2:40 PM To: [redacted] Subject: Complaint ID [redacted]   Please be advised that the matter was satisfactorily addressed and I have no other complaints on the matter.   Thanks, [redacted] ###-###-####

Complaint Information:
text-align: left;" valign="top"> We have not been contacted about this job however we will now contact them & try to resolve the problems they are having. Sincerely, Mark P[redacted]

Complaint Information: We have not been contacted about this job however we will now contact them & try to resolve the problems they are having. Sincerely, Mark P[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10036143, and find that this resolution is satisfactory to me.
Sincerely,
Marty O'brien

we have visited [redacted] home & agree that his fence needs repair & is on our installation schedule for end of this month

Complaint Information: To whom it may concern, We have fulfilled our contract according to the terms & conditions set forth in agreement customer received substantial discount in lieu of special offer advertised as she was indecisive in what she actually wanted at time of order & during...

installation. Furthermore we did additional work at no extra charge for her in order to assist her in installing material she had provided to help keep her pet enclosed [redacted]

[redacted]
[redacted]
[redacted]
[redacted]
* Can you reopen and ask them if they are still willing to come out prior to me either calling consumer protection or retaining an attorney.  Do you mind trying one last time? J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]