Discount Fence Supply, Inc. Reviews (1)
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Discount Fence Supply, Inc. Rating
Address: 10050 Wellman Road, Streetsboro, Ohio, United States, 44241-1611
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Initial Business Response /* (1000, 5, 2016/03/24) */
Revdex.com / [redacted],
This order was placed online via our website, with shipping going to a residential address. Our website only calculates shipping for this product to commercial addresses per our terms and conditions. The product ordered is typically...
ordered in bulk and not in single rolls. Since this product typically ships freight, we had quoted the customer the freight charge going to a residential address. This was our mistake, as we found out later one roll can ship via ground. We do not charge any customers cards until they approve the charges going to the address they give us. We then tried to ship via FedEx Ground, however Fedex has a weight limit for FedEx Home Delivery of 70 LBS. The product ordered is 95.1 LBS, and is about 7' tall and considered oversize. We have contacted the customer and have fulfilled the order via UPS Ground Residential ([redacted]) address for the quoted price he was given online for Commercial address. Again [redacted], we are sorry for any about the inconvenience this has caused you with this order.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The transaction was completed as stated by the seller. It was not my desire to take this route of contacting the Revdex.com, but I'm certain had I not done so, this order would never have shipped. Order was received today and in good condition. I would like to thank Mr. John R[redacted] for resolving this issue.