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In response to the complaint filed. Mr [redacted] brought his boat into our shop with a problem with the lower unit. It was discovered that the gears were stripped, needing a new lower unit. I called Mr [redacted] and asked if he had run aground or hit a submerged object, which he indicated that he had. I...

suggested he contact his insurance company and see if he had coverage for this type of incident. Turns out he had Nationwide Insurance and after sending pictures of the damage to the lower unit to Nationwide they approved the claim. I gave our estimate to Mr [redacted] to submit to nNationwide . I never heard back from the adjuster, which is very unusual, because if there is a question regarding the work to be completed the insurance company normally calls me to discuss any issues they may have. The next time I talked with Mr [redacted] he informed me the claim was approved, but said the adjuster told him I was charging too much for the lower unit. I asked for the adjuster's phone number to find out why they would tell a customer I was charging too much for a lower unit. To make a long story short after talking with the adjuster, I called her supervisor and eventually filed a complaint with the insurance commissioners office. After several weeks the insurance  commissioners office informed me that  I needed to file a written complaint, at this point in time I chose not to file the written complaint.I felt it was not worth the time it would take. The whole issue was the insurance company gave Mr [redacted] a price on an aftermarket lower unit, we quoted a price on another aftermarket lower unit that was $400.00 higher than the insurance company's. My issue is when did the insurance companies decide what type of mark up are we permitted to have. In order to save the relationship with the customer I sold him the Lower unit for the amount quoted by his insurance company, which gave me a 10% mark up, the industry standard is 30% on parts. !! It is hard to believe Mr [redacted] filed this complaint, he was out nothing, we were the ones that lost money on this insurance claim. I work with numerous insurance companies and have for 35 years, this is the first time I have ever had an issue with one. If anyone needs to have  a complaint filed against them with the Revdex.com it should have been Nationwide Insurance. Thank you for the opportunity to respond to this complaint.   THANK YOU AND HAVE A GREAT DAY !! [redacted] Bob's Marine Service, Inc. [redacted]

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Address: 16 Orleans Ave, Barrie, Ontario, Canada, L4M 0B1

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