Discount Furniture Warehouse

Discount Furniture WarehouseWCple BlvdCalexicoCA9223: [redacted] Customer [redacted] has two layaways with us in which he signed to agree on qur policy that says that layaways are not subject to cancelation and if approved on seller, it will conclude on a minimum fee of 15% on the purchase price madeFor the first layaway, invoice # [redacted] the customer subtotal of the bedroom set is $in which the 15% will equal to $209,In his second layaway invoice # [redacted] the subtotal for his living room set is $in which the 15% will equal to $Due to both cancelation fees are higher than what the customer gave as a down payment for both accounts, is required to pay $89.54dlls to be able to cancel both accountsCustomer was informed during the purchase process that term for layaway is monthsThe only options the customer has is to come and pay the two balances and take the merchandise with him for both layaways or he need to pay the rest of the fee to be able to cancel the accounts

Discount Furniture Warehouse WCple BlvdCalexico CA9223: [redacted] Customer [redacted] has two layaways with us in which he signed to agree on qur policy that says that layaways are not subject to cancelation and if approved on seller, it will conclude on a minimum fee of 15% on the purchase price madeFor the first layaway, invoice # [redacted] the customer subtotal of the bedroom set is $in which the 15% will equal to $209,In his second layaway invoice # [redacted] the subtotal for his living room set is $in which the 15% will equal to $Due to both cancelation fees are higher than what the customer gave as a down payment for both accounts, is required to pay $89.54dlls to be able to cancel both accountsCustomer was informed during the purchase process that term for layaway is monthsThe only options the customer has is to come and pay the two balances and take the merchandise with him for both layaways or he need to pay the rest of the fee to be able to cancel the accounts

Discount Furniture Warehouse
margin-bottom: 5pt;">120 W. Cple Blvd. Calexico
CA. 9223:
[redacted]
Customer [redacted] has two layaways with us in which he signed to agree on qur policy that says that layaways are not subject to cancelation and if approved on seller, it will conclude on a minimum fee of 15% on the purchase price made. For the first layaway, invoice #[redacted] the customer subtotal of the bedroom set is $1398.90 in which the 15% will equal to $209,84. In his second layaway invoice #[redacted] the subtotal for his living room set is $1197.98 in which the 15% will equal to $179.70. Due to both cancelation fees are higher than what the customer gave as a down payment for both accounts, is required to pay $89.54dlls to be able to cancel both accounts. Customer was informed during the purchase process that term for layaway is 8 months. The only options the customer has is to come and pay the two balances and take the merchandise with him for both layaways or he need to pay the rest of the fee to be able to cancel the accounts.

Discount Furniture Warehouse120 W. Cple Blvd. CalexicoCA. 9223:[redacted]Customer [redacted] has two layaways with us in which he signed to agree on qur policy that says that layaways are not subject to cancelation and if approved on seller, it will conclude on a minimum fee of 15% on the...

purchase price made. For the first layaway, invoice #[redacted] the customer subtotal of the bedroom set is $1398.90 in which the 15% will equal to $209,84. In his second layaway invoice #[redacted] the subtotal for his living room set is $1197.98 in which the 15% will equal to $179.70. Due to both cancelation fees are higher than what the customer gave as a down payment for both accounts, is required to pay $89.54dlls to be able to cancel both accounts. Customer was informed during the purchase process that term for layaway is 8 months. The only options the customer has is to come and pay the two balances and take the merchandise with him for both layaways or he need to pay the rest of the fee to be able to cancel the accounts.

Review: I am writing you because I need your help or orientation in a different matter. On 03/07/2014 order # [redacted], my wife [redacted] laid away a 3 piece sofa set at discount furniture warehouse in Calexico, Ca. giving the sum of $ 300.00 dlls. for a total of $ 858.21 taxes included, due to a car accident we had and my brother's serious health condition, we wanted to cancel such order and try to collect that money, when I talked to the sales person called [redacted], he said he was trying to get the owner approval to give us the money, such owner lives in Saudi Arabia and he comes once a year to U.S. all business he handles via e-mail, and according to [redacted] he did not want to give us the money back. There is a person in charge and he told me to do wathever we want but he will not give me the money, just like that, I need you help me with that matter if you can, I will also write a complaint to California Attorney General to suit or force them to have my money back. My wife does not speak, understand or write english such furniture is not even made because we need to call three weeks in advance to start making it, not even a re-stocking fee applies.part numbers are: f7122(corduroy/chocolate) and f7133 (2 piece sectional sofa chocolate) thanks for your help.(as soon as I get a complaint number, I will fax the order sheet or receipt to you)thanks again, [redacted]Desired Settlement: We would like to have our $300.00 dlls. back.

Review: In the most attentive I would like to make mention of my disagreement with Discount furniture warehouse, located at 2451 Rockwood ave Calexico, CA, 92231; since the day March 24 2015 my husband and I conducted the total purchase of one bed, night stand and mattress (assembly) as well as having covered the cost of their assembly, with shipping on **. [redacted], found his delivery scheduled for the next three weeks. This did not happen, which is why I went to the furniture store, telling us that the bed was incomplete due to lack of the padded headboard, and for that reason had not been made the shipment, which possibly had been lost that piece would be responsible for new and would communicate with us via telephone. NOT happening in the next few weeks which is why we went again to the furniture store telling us that they had even with the bed incomplete, that would be what has happened and would communicate with us. Later we were informed by telephone that given what happened would have to be printed by again and that would be with her for the end of May and early June, after having communicated with the factory; it should be mentioned that padded headboard is not a piece that is purchased separately, and which not, given us a new order form; and would be communicated us. Given that the elapsed time are almost 3 months, I telephoned with the furniture again, where they did not know that there are any purchase order to my name, alluding change in the computer system, which is why he went again to the furniture store. The employee responsible for the store showed him the boxes corresponding to bed, night stand and mattress, not finding in the first instance, the box of the padded headboard by what asked him to report the opportunity to search for some hours and bedside will follow later with her. Being as well, and let us know that he was not physically in the store. So we went to the cancellation policy for return of the total amount our moneyDesired Settlement: In such a way that having covered a purchase in its entirety one to bed, night stand and mattress and assembly with the amount of 1765.06 dlls for the last 3 months (84 days), not having surrendered as purchased in its entirety until the moment, not ordering again in the correct form, do not believe as possible that we are still waiting for an approval for the return of our money, given the great seriousness and prestige in the existing trade in this city and do we have with our furniture. And we wonder, how much longer?

Review: Good morning my problem is the next day 23 / ??Aug / 2014 buy a room above shop, which the 30th / August / 2014 were formally handing in a week, which not been received, the complaint does not give some to one that does not get the goods to my house explanation, they say the merchandise is in the store does not want me to show, and neither regresasar money, I turn to the most respectful manner for help. thanks before hand, was translated in google.

Buenos dias mi problema es el sigueinte el dia 23/agosto/2014 compre una sala en mencionada tienda, la cual quedaron formalmente de entregar en una semana el dia 30/agosto/2014, la cual no a sido recibida, la queja es no dan un explicacion cierta al por que no llega la mercancia a mi casa, ellos dicen la mercancia esta en la tienda no me la quisieron mostrar, y ni regresasar el dinero, me dirijo de la manera mas atenta para solicitar su ayuda. de ante mano gracias, fue traducido en google.Desired Settlement: my refund for the full payment of what is, or the delivery of my room in my domiclio and a discount on this purchase .

mi rembolso por el total de lo que se pago, o la entrega de mi sala en mi domiclio y un descuento en esta compra.

Review: I purchased a recliner through this business in Calexico. I was promised delivery 3 weeks ago. I was called three times and told it was on its way. I spent a number of days waiting for delivery and nothing would come. I made server all attempts to try and resolve the issue with the owner and the manager but none were available. Finally o spoke to the manager and her attempted to give me the floor model. He insisted it was new yet it was full of scratches and dirty. To this day he refuses to provide me with a new one or my money back. Today I went again to try and resolve this issue and again nothing was resolved. Again I was offered the floor model. Which they insisted was not the floor model. On one of my receipts I have a note that states "give customer floor model but do not tell her" then called the police to file a report. While I was speaking to the police two other customers showed up with the same problem. This business needs to be investigated.Desired Settlement: I want nothing to do with this company but to get my money back. I saved for a long time to be able to afford the recliner for my father for Father's Day.

Review: Translation

Briefly explain the nature of your dispute with the company: The vendor in charged deceived us because I trusted him. He told my wife and I that he was going to deliver our items for no charge. We were told we would only be charged for a living room and bedroom set and we could hold the items for $150 per item. We moved addresses and the furniture will no longer fit in my new home so I told them (the company) that I could no longer take or buy the items. They let me know that they were going to wait for me until 8 to 10 months to get the items we had put on hold, then my wife passed away and I would not be able to buy these items anymore. He told me that he could do nothing about the money, that I gave it to hold the furniture. I have to take one item first then take the other after.Desired Settlement: What do you want the company to do?: I want my money reimbursed.

Business

Response:

Discount Furniture Warehouse120 W. Cple Blvd. CalexicoCA. 9223:[redacted]Customer [redacted] has two layaways with us in which he signed to agree on qur policy that says that layaways are not subject to cancelation and if approved on seller, it will conclude on a minimum fee of 15% on the purchase price made. For the first layaway, invoice #[redacted] the customer subtotal of the bedroom set is $1398.90 in which the 15% will equal to $209,84. In his second layaway invoice #[redacted] the subtotal for his living room set is $1197.98 in which the 15% will equal to $179.70. Due to both cancelation fees are higher than what the customer gave as a down payment for both accounts, is required to pay $89.54dlls to be able to cancel both accounts. Customer was informed during the purchase process that term for layaway is 8 months. The only options the customer has is to come and pay the two balances and take the merchandise with him for both layaways or he need to pay the rest of the fee to be able to cancel the accounts.

Review: The sales person will tell you anything to make a sale. I don't even know where to begin. We paid for our furniture on July 3, 2015 and as of today (8/3/15) we haven't received nothing. We went there last week and the guy named Saiid told us our furniture would get there. But before this experience, we had to drive there all the way from Yuma (we live here) because this guys never answers the phone. I've had it with this guy, saying lie after lie. If we don't get our furniture on Monday (he promised it'll be here) i'm filling a complaint with the police department in Calexico. DO NOT BUY FROM THIS PLACE.

On Monday, the day the guy promised the furniture would be here. It's not here. We got a call from a nice lady telling us that the furniture was in their storage and they needed to schedule a day this week to have it delivered. I told her the guy [redacted] promised to have it on Monday bur the lady said it's not on her notes. Not only that, we would also had to pay the delivery fee which [redacted] also said we didn't have too. This guy is full of crap.

I want nothing else than get my money back. We try to contact them but they never answer the phone.