Discount Furniture

Mr [redacted] Complaint....newest parts ordered....per Mr [redacted] conversation with Tim E [redacted] ......please have Mr [redacted] call [redacted] Furniture with any questions Thank you Bill S [redacted] Discount Furniture Parts Needed Inbox x Bill ***< [redacted] @gmail.com> Oct (days ago) toWFS [redacted] Hello [redacted] Parts: I need to order the following: Sofa Taupe Entire bottom taupe seat casing and with seat stuffing inside unit (all seats cushions attached and stuffed ready for install) Please ship to: Discount Furniture S Hamilton Rd Columbus, Ohio Thank you, Bill S [redacted] WFS Customer Service Oct (days ago) tome,Tim REC'D

Hello,I have talked to Ms ***.......Everyone uses their furniture differently and her cushions were braking in like pair of new shoes....Discount Furniture ordered her all new faom cushions w/ fiber attached and Ms [redacted] picked up pieces of cushion foam from Discount Furniture that American Furniture sent at n/c for Ms ***.....Ms [redacted] said that she needed new cushions originally and never mentioned the back until 2-weeks after she was complaining about the cushions taking a set....I have ordered Ms [redacted] a new back.....I expect delivery on the new back in 2-weeks at n/c to Ms ***...American Furniture has been closed thru the Christmas week holiday.....American Furniture Manufacturing phone number is 662-489-if Ms [redacted] wants to contact the American directly....Discount Furniture does not make any furniture........ALL WARRANTIES ARE THRU THE MANUFACTURER.....Discount Furniture tries to assist the customer with their warranty thru the manufacturer....just as when Discount Furniture ordered Ms [redacted] foam cushions ...at no cost to MS ***....Again, Discount Furniture has tried to help Ms [redacted] and we have ordered the new back for MS ***....Discount Furniture will call Ms [redacted] when the new back comes into the store.Thank you, Bill S***

Initial Business Response / [redacted] (1000, 5, 2016/02/26) */ We have settled the dispute directly with the customer. Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was finally refunded the money 1/25 after all the ***... they put us threw, all the fight we had to do, this definitely could have been avoided if they knew what they were doing the first time.

Initial Business Response /* (1000, 9, 2015/09/11) */
She wants a new mattressThat is not how it worksThe mattress has a warranty but it comes from the manufacturerThey basically take her mattress and redo itIt is not a new oneShe was given the warranty information when she made the
purchase

From: *** ***
arial, sans-serif;">Date: Thu, Jan 29, at 11:PMSubject: Files and pics for complaintTo: "***@myRevdex.com.org" thank you a lot for all your help, I really appreciate it

Initial Business Response /* (1000, 5, 2016/02/26) */
We have settled the dispute directly with the customer.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was finally refunded the money 1/25 after all the [redacted]...

they put us threw, all the fight we had to do, this definitely could have been avoided if they knew what they were doing the first time.