Discount Granite & Home Supply

I'd first like to mention that I have no problem with the quality of the product provided by Discount Granite and Home SupplyI actually think the stone turned out quit nice so I would see why Discount Granite stands behind their productDiscount Granite also installed kitchen counter tops and did a nice jobI'm sad that it has had to come to this but there are a few things about their response that I would like to clear up The response from Discount Granite suggested that they did not say they would call me back on SaturdayThis is a moot point but I feel as if it's important to draw attention to this because it is evidence of how their correspondence to me has gone since my initial call about the vanity topThe fact is that I called times on 4/9/The first was to initiate the issue and the second was to follow up on the email I providedIn that second phone call (around 1:30), the girl I spoke to, did say they were busy, which I totally understandI asked her when I could expect a call back and she replied, "someone will call you back today." I would have been willing to wait until the next weekI don't even have a problem with the emails on SundayI'm only pointing this out because it is evidence of them saying something false In response to the sign off sheet (attached)I did provide the length of the vanity top that I wantedI wanted a 31" wide vanity topThat dimension is correctNo where on that sheet, does it point out the size of the cabinet or the length of the overhangAs I said before, the evidence shows that the only way they would have come up with a 30" cabinet, is if they assumed thisThe only way you can tell it is against the wall (on the right) is that they drew in the side splash on the rightFrom that, they would have known that the polished edge should have been on the left (indicated by the dot)That's how I interpreted what was drawn and how I believe anyone would interpret this Also, when you walk through their warehouseall the vanity tops on display have the sink holes centered in the slabsIf industry standard is different than what they have on display, how would I, or any other regular Joe, know that unless they explicitly disclosed thatThey did not disclose this and if they had, you would think the response form Discount Granite, would have said this Discount Granite does clearly state that the "Customer is responsible to incorporate countertop overhang in overall dimensions of project"I did so and agree the 31" length is what I wantedThe overhang is not an issue here and I'm not sure why Discount Granite even pointed this outThere is nothing on the sheet that indicates the length of the overhang so I'm not even sure how they could have known it was 1"unless the assumed I had a 30" cabinet In the response provided by Discount Granite, they did not address the line in the "fabrication sign of sheet" that reads "Sink Center From Right / _________"I interpreted this line to mean that "if you want the sink centered form something other than the slab (like we have in our show room) then please specify here." The sheet was filled out by the Discount Granite employeeShe asked me question by questionI certainly never said I wanted an off centered sink hole so I wouldn't have expected her to fill in this line It is my belief that the evidence, being the "Fabrication Sign Off Sheet" speaks loud and clear and contradicts points that were made in the response from Discount Granite Discount Granite pointed out that the sink was attached to the slabThis is trueIt was after the sink was attached that the hole offset was noticedI had no reason to believe that Discount Granite had cut the slab in a way other than what appears in the "fabrication sign off sheet"I think the fact that the sink was attached should not be an issue, as Discount Granite could easily resell this to someone who specifies an offset holeDiscount Granite only offered to refund me after they saw the picture I sent with the sink attachedIf it was evident in the photo, then why would Discount Granite have offered to refund me if they then also claim to have a policy that will not take back tops with sinks attachedIt seems as if they only made the offer because Discount Granite then intended to also refuse taking it back because of the sink being attachedMaking the "refund offer" would then allow discount granite to cite this as an attempt to be "reasonable." If Discount Granite has a legitimate issue with trying to resell the top (with sink attached) then Discount Granite could have made an attempt to be reasonable by at least offering to make a partial refundThat offer was not made In summary, Discount Granite and Home Supply has provided me with a high quality product (I agree with that) that was cut incorrectly, per the attached fabrication sheetI feel that the fabrication sheet is filled out, to the best of my ability, to get a 31" sink top with the hole centered in the slab and polished on the left edgeI have no reason to believe it does not say thatBased on the attached "fabrication sign off sheet" (that has been reference by Discount Granite trying to prove how I specified the offset) it never specifies an overhang length, nor a cabinet sizeIf this were used as evidence in a court of law, I'd imagine it would be hard for Discount Granite to use this sheet to prove that I specified the overhang of 1" or a 30" cabinet that they so adamantly doI'd also find it hard to believe that anyone would interpret leaving the line blank for "Sink Center From Right / _________" as anything other than exactly centerI firmly disagree that it was my responsibility to know from the attached "fabrication sign off sheet", that vanity tops in their show room (with sink holes centered on the slabs) are not cut per "industry Standard" and that if I wanted a center cut hole, that I need to write it in somewhere on the sheetIt is my belief that Discount Granite, uses this very vague fabrication sheet, with minimal detail, for the benefit of situations like this where they can try to superimpose a interpretation in Discount Granite's favor I understand that it is ultimately Discount Granite's decision whether or not they want to provide a replacementI'm rooting in favor that someone can see the true logic hereIf nothing else, I hope this get's published to the web so that it might save someone the hassle, with Discount Granite, in the future

Again we do sincerely apologize we were not able to contact [redacted] as soon as he would of liked us too As stated before, Saturday is our busiest day and unfortunately we were unable to respond before closing for the dayHowever, I did email [redacted] back Sunday morning 4/10/ which would be a difference of about hours or less from the time [redacted] contacted us originallyAlso as stated before I did spend the whole day corresponding with [redacted] on Sunday which is a day that the business is closedI wanted to respond as soon as possible instead of waiting until our next business day.Please note that EVERY sink display in our showroom is centered to the cabinet and not the slab itselfThe pre-fabricated vanity pieces in the warehouse are centered in the slab, but once fabrication is needed we alter these to industry standard application unless requested otherwise.Our sales policy clearly states in store and on ***s invoice that all sales are final Even being this is a product [redacted] has had in his possession since 2/4/ I still offered to refund the purchase for the pre-fabricated 37" vanity cut down to 31" as long as the piece was returned in its original condition as delivered, and without any evidence of installation to ease his frustration As seen in the photo attached previously [redacted] had already installed the sink to the top which voided my offer.Due to the fact [redacted] did not fill out the portion of his fabrication sign off sheet where it states "sink center" along with the document clearly stating "Customer is responsible to incorporate countertop overhang in overall dimensions of project" I again respectfully decline ***s request to replace this vanity top

You closed the subject case and stated that the business had “addressed” the issues in the complaintHow precisely did the business address the issues? Their materials failedThe business refused to discuss the matter at all and offered nothingHow can you consider this any kind of resolution?Respectfully, [redacted]

The installer is a subcontractor to this Discount Granite See attached statementAs prime contractor this company is responsible for their subcontractor’s performanceCompany selected this installer, characterized him as as a subcontractor, and established he relationship with himI did
not contact the installer and was not given a choice of installersResponsibility resides with Discount GraniteEstimate for repairs is $750, a quote provided by and independent plumber not previously associated with this jobThis estimate may increase substantially once he other jobs are assessed for similar problems

Please review the project contract signed in store by Mr*** on 2/1/In the first line of the Material & Installation Agreement it states that we are a material provider ONLYHowever we can recommend the installation of your material through a reputable fabricator for your convenienceAny installation issues are to be handled directly by your fabricatorI have attached the signed document signed by Mr*** for the record.The sink that "separated" being mentioned was installed months ago, and installed as a courtesy by the fabricator Mr*** chose to useThe sink in question has supports wedging it to the underside of the counter topBeing it is supported in separate locations I can only believe that something over weight has been placed in the sink or that the garbage disposal that your fabricator did not install was not supported correctly, therefore tugging on the sink and creating a separation. I did however offer a resolution to the tenant of Mr***s propertyI mentioned placing some type of support underneath the garbage disposal on 10/18/and he stated that he can not brace it because the inside of the cabinet has leaked water for almost months and warped the bottom to the point you could not apply pressure to it without the fear of it crumbling.The tenant also mentioned that the cabinet has possibly failed because the plumbing on the left side of the sink was not connected properly and leaked water for over monthsHe also stated that there is no way water would of leaked through the 1/8" - 1/4" separation of the sink unless he sprayed a constant stream of water on the divider of the sink, which he also commented he has not and would never do that.Furthermore at Discount Granite & Home Supply we do not tolerate verbal assault in person or over the phone, which is what Mr*** has done and why I had to end our initial phone call abruptlyAfter the verbal assault on the phone I received a email stating that I am a "expletive" mutt and you will report us to every possible place onlineI have also attached our email conversation for the record.Discount Granite LLC denies the claim from Mr*** being we did not install the sink and are not liable for any plumbing issues at hand which is clearly stated in the Material & Installation Agreement he signed off on 2/1/

I'd first like to mention that I have no problem with the quality of the product provided by Discount Granite and Home Supply. I actually think the stone turned out quit nice so I would see why Discount Granite stands behind their product. Discount Granite also installed kitchen counter tops and did a nice job. I'm sad that it has had to come to this but there are a few things about their response that I would like to clear up.
The response from Discount Granite suggested that they did not say they would call me back on Saturday. This is a moot point but I feel as if it's important to draw attention to this because it is evidence of how their correspondence to me has gone since my initial call about the vanity top. The fact is that I called 2 times on 4/9/16. The first was to initiate the issue and the second was to follow up on the email I provided. In that second phone call (around 1:30), the girl I spoke to, did say they were busy, which I totally understand. I asked her when I could expect a call back and she replied, "someone will call you back today." I would have been willing to wait until the next week. I don't even have a problem with the emails on Sunday. I'm only pointing this out because it is evidence of them saying something false.
In response to the sign off sheet (attached)... I did provide the length of the vanity top that I wanted. I wanted a 31" wide vanity top. That dimension is correct. No where on that sheet, does it point out the size of the cabinet or the length of the overhang. As I said before, the evidence shows that the only way they would have come up with a 30" cabinet, is if they assumed this. The only way you can tell it is against the wall (on the right) is that they drew in the side splash on the right. From that, they would have known that the polished edge should have been on the left (indicated by the dot). That's how I interpreted what was drawn and how I believe anyone would interpret this.
Also, when you walk through their warehouse... all the vanity tops on display have the sink holes centered in the slabs. If industry standard is different than what they have on display, how would I, or any other regular Joe, know that unless they explicitly disclosed that. They did not disclose this and if they had, you would think the response form Discount Granite, would have said this.
Discount Granite does clearly state that the "Customer is responsible to incorporate countertop overhang in overall dimensions of project". I did so and agree the 31" length is what I wanted. The overhang is not an issue here and I'm not sure why Discount Granite even pointed this out. There is nothing on the sheet that indicates the length of the overhang so I'm not even sure how they could have known it was 1"... unless the assumed I had a 30" cabinet.
In the response provided by Discount Granite, they did not address the line in the "fabrication sign of sheet" that reads "Sink Center From Right / Left: _________". I interpreted this line to mean that "if you want the sink centered form something other than the slab (like we have in our show room) then please specify here." The sheet was filled out by the Discount Granite employee. She asked me question by question. I certainly never said I wanted an off centered sink hole so I wouldn't have expected her to fill in this line.
It is my belief that the evidence, being the "Fabrication Sign Off Sheet" speaks loud and clear and contradicts points that were made in the response from Discount Granite.
Discount Granite pointed out that the sink was attached to the slab. This is true. It was after the sink was attached that the hole offset was noticed. I had no reason to believe that Discount Granite had cut the slab in a way other than what appears in the "fabrication sign off sheet". I think the fact that the sink was attached should not be an issue, as Discount Granite could easily resell this to someone who specifies an offset hole. Discount Granite only offered to refund me after they saw the picture I sent with the sink attached. If it was evident in the photo, then why would Discount Granite have offered to refund me if they then also claim to have a policy that will not take back tops with sinks attached. It seems as if they only made the offer because Discount Granite then intended to also refuse taking it back because of the sink being attached. Making the "refund offer" would then allow discount granite to cite this as an attempt to be "reasonable."
If Discount Granite has a legitimate issue with trying to resell the top (with sink attached) then Discount Granite could have made an attempt to be reasonable by at least offering to make a partial refund. That offer was not made.
In summary, Discount Granite and Home Supply has provided me with a high quality product (I agree with that) that was cut incorrectly, per the attached fabrication sheet. I feel that the fabrication sheet is filled out, to the best of my ability, to get a 31" sink top with the hole centered in the slab and polished on the left edge. I have no reason to believe it does not say that. Based on the attached "fabrication sign off sheet" (that has been reference by Discount Granite trying to prove how I specified the offset) it never specifies an overhang length, nor a cabinet size. If this were used as evidence in a court of law, I'd imagine it would be hard for Discount Granite to use this sheet to prove that I specified the overhang of 1" or a 30" cabinet that they so adamantly do. I'd also find it hard to believe that anyone would interpret leaving the line blank for "Sink Center From Right / Left: _________" as anything other than exactly center. I firmly disagree that it was my responsibility to know from the attached "fabrication sign off sheet", that vanity tops in their show room (with sink holes centered on the slabs) are not cut per "industry Standard" and that if I wanted a center cut hole, that I need to write it in somewhere on the sheet. It is my belief that Discount Granite, uses this very vague fabrication sheet, with minimal detail, for the benefit of situations like this where they can try to superimpose a false interpretation in Discount Granite's favor.
I understand that it is ultimately Discount Granite's decision whether or not they want to provide a replacement. I'm rooting in favor that someone can see the true logic here. If nothing else, I hope this get's published to the web so that it might save someone the hassle, with Discount Granite, in the future.

Again, the Material & Installation Agreement attached clearly states that we are a material provider ONLY. However we can recommend the installation of your material through a reputable fabricator for your convenience. Any installation issues are to be handled directly by your fabricator. I have attached the signed document signed by Mr. [redacted] for the record. Mr. [redacted] can state what he wants, but this legal binding document that he reviewed and signed states the facts of the matter. I have offered a resolution to Mr. [redacted]s issue but instead of taking my recommendation he instead decided to verbally and email assault me and point the blame of his less than satisfactory plumbing work towards Discount Granite.I have also attached the fabricators copy of the Material & Fabrication/Installation Sign Off Sheet clearly showing Mr. [redacted]s signature stating the he agrees that all fabrication/installation work has been INSPECTED & ACCEPTED as is before the fabricator left the job site on 7/20/17. Also looking through our records we have only 2 projects for Mr. [redacted], not 4 that he is stating.Discount Granite LLC denies the claim from Mr. [redacted] being we did not install the sink and are not liable for any plumbing issues at hand which is clearly stated in the Material & Installation Agreement he signed off on 2/1/17.

I submitted a photo showing the sink separating from the granite. The sink was material purchased from Discount Granite. The granite is material purchased from Discount Granite. The adhesive was supplied by Discount Granite. The braces and brackets were supplied by Discount Granite. They all failed. The sink separated, as shown in the photo I supplied, after having been expertly installed. In fact the company insisted in writing to me that the installation was correct. I agree. The plumber did not cause the sink to drop. Neither did the installer. The materials failed.Discount Granite claims that the garbage disposal should have been mounted on a large block. This is absurd. Garbage disposals hang from drains. If Discount Granite can provide evidence I was told I cannot use a disposal with standard installation with their supplied materials I would like to see that. I invite the reviewers at Revdex.com to look at their own disposals at home. I inspected the installation and signed off on it because it appeared to be correctly done. The work failed because the materials failed.

[redacted] is correct about calling on Saturday with the mentioned issue, however we never promised a call back at any certain time. In between [redacted] calling, and us closing we received an email with the mentioned issue from him. Please note that Saturday is our busiest day and unfortunately we were unable...

to call him back or reply to his email before closing for the day. However, I did email him back Sunday morning which is the only day we are closed, being we did not have the chance on Saturday to discuss the issue at hand. I also spent the whole day corresponding with [redacted] on Sunday.It is ultimately the customers responsibility to fill out the sink center portion as well as the rest of the information requested on the fabrication sign off sheet. The vanity top was cut to industry standard specifications of a 31" vanity top in a 30" vanity cabinet with the left side open, right side against the wall which is what [redacted] received on 2/4/16. Please note we also delivered these pieces to [redacted] at no charge to him which is normally a $100 fee.  Also, even if the cabinet is 28" with a 2" filler as mentioned by [redacted], the sink center is still in the correct placement of 15" from the right wall. Ultimately [redacted] is requesting the sink center be moved 1/2" to the left which would then off center his sink to the left by 1/2" in the sink cabinet. This is not the correct application nor industry standard.[redacted] did not mention nor note on the fabrication sign off sheet that he wanted the piece centered in the middle of the slab and not in the cabinet. Industry standard is to center the sink bowl to the middle of the cabinet unless otherwise noted, which it was not. You can find this information via the internet or specifically on the Stone Fabricators Alliance website.In this case we cut for standard application as we always  do because nothing was noted nor requested on the fabrication sign off sheet. We only assist the customer in filling out the fabrication sign off sheet, being it is ultimately the customers responsibility to provide the correct measurements and sink centers which [redacted] did not. [redacted] only assumed we would know he wanted the sink hole centered to the slab, and not the sink cabinet.The mentioned fabrication sign of sheet which I have also attached that [redacted] signed clearly states  "Customer is responsible to incorporate countertop overhang in overall dimensions of project". If the sink was to be in a certain place other than the industry standard, [redacted] would have needed to note this on this document. [redacted] failed to do so.I have always and will always stand behind my products and services, and accept & resolve issues when our company makes a mistake. In this particular case nothing was noted that [redacted] wanted anything different than industry standard, so [redacted] received the industry standard which is correct for his application.Even though our sales policy  clearly states in store and on [redacted]s invoice that all sales are final I still offered to refund the purchase for the pre-fabricated 37" vanity cut down to 31" as long as the piece was returned in its original condition as delivered, and without any evidence of installation. As seen in the photo attached [redacted] had already installed the sink to the top which voided my offer.I respectfully decline [redacted]s request to replace this vanity top.

Again we do sincerely apologize we were not able to contact [redacted] as soon as he would of liked us too.  As stated before, Saturday is our busiest day and unfortunately we were unable to respond before closing for the day. However, I did email [redacted] back Sunday morning 4/10/16  which would be a difference of about 12 hours or less from the time [redacted] contacted us originally. Also as stated before I did spend the whole day corresponding with [redacted] on Sunday which is a day that the business is closed. I wanted to respond as soon as possible instead of waiting until our next business day.Please note that EVERY sink display in our showroom is centered to the cabinet and not the slab itself. The pre-fabricated vanity pieces in the warehouse are centered in the slab, but once fabrication is needed we alter these to industry standard application unless requested otherwise.Our sales policy  clearly states in store and on [redacted]s invoice that all sales are final  Even being this is a product [redacted] has had in his possession since 2/4/16  I still offered to refund the purchase for the pre-fabricated 37" vanity cut down to 31" as long as the piece was returned in its original condition as delivered, and without any evidence of installation to ease his frustration.  As seen in the photo attached previously [redacted] had already installed the sink to the top which voided my offer.Due to the fact [redacted] did not fill out the portion of his fabrication sign off sheet where it states "sink center" along with the document clearly stating "Customer is responsible to incorporate countertop overhang in overall dimensions of project" I again respectfully decline [redacted]s request to replace this vanity top.

Again, the Material & Installation Agreement attached clearly states that we are a material provider ONLY. However we can recommend the installation of your material through a reputable fabricator for your convenience. Any installation issues are to be handled directly by your fabricator. I...

have attached the signed document signed by Mr. [redacted] for the record. Mr. [redacted] can state what he wants, but this legal binding document that he reviewed and signed states the facts of the matter. I have offered a resolution to Mr. [redacted]s issue but instead of taking my recommendation he instead decided to verbally and email assault me and point the blame of his less than satisfactory plumbing work towards Discount Granite.I have also attached the fabricators copy of the Material & Fabrication/Installation Sign Off Sheet clearly showing Mr. [redacted]s signature stating the he agrees that all fabrication/installation work has been INSPECTED & ACCEPTED as is before the fabricator left the job site on 7/20/17. Also looking through our records we have only 2 projects for Mr. [redacted], not 4 that he is stating.Discount Granite LLC denies the claim from Mr. [redacted] being we did not install the sink and are not liable for any plumbing issues at hand which is clearly stated in the Material & Installation Agreement he signed off on 2/1/17.

You closed the subject case and stated that the business had “addressed” the issues in the complaint. How precisely did the business address the issues? Their materials failed. The business refused to discuss the matter at all and offered nothing. How can you consider this any kind of resolution?Respectfully,[redacted]