Discount Insurance Group

Initial Business Response /* (1000, 5, 2015/12/15) */
The customer's description is inaccurate and misleadingService was provided exactly as agreed and the customer was uncooperative in completing the necessary documentation
The payment was actually received on 12/1/(not 11/18/15) and a
srbond was promptly sent to the State of OhioThe customer was fully aware that documentation was coming by email, he provided his email address and even pre-selected a passcode to be able to open the email
Multiple emails with documentation were sent to the customerAlthough the customer claims that emails were not received, he has acknowledged by telephone that some were in fact receivedNumerous telephone calls were made to customer in an attempt to assist yet customer was unwilling to cooperateThe policy and srbond are now terminated per request and customer will receive a partial refund