Discount Mattress USA Reviews (1)
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Discount Mattress USA Rating
Address: 560 S Rt 59, Naperville, Illinois, United States, 60540
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Initial Business Response /* (1000, 8, 2015/04/29) */
We never asked her to remove and dispose of the beds law tags, although she told me on the phone that we didAs we told her, law tags and a clean sanitary mattress are standard criteria for making a warranty claim to any bedding manufacture
These are not Discount Mattress rules but the manufactures rules
Initial Consumer Rebuttal /* (3000, 10, 2015/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a picture of the tag in questionThe only way to take a picture was to remove itThe mattress is defectiveNo one at discount mattress will talk to me or respond to my emailsI've probably sent at leastThe couple of times I have talked to them they have made a promise then suddenly changed all the rules and became rudeOne bod the employees hung up on meI am still asking for at the very least an even exchange or percent of my money backThis has gone on for almost monthsHad they taken care of the problem immediately the tag would have still been on the mattress I am not going to let this goI paid almost $for a mattress that became faulty in less than a yearYou do notice how they don't respond until forced toThey waited until the last day to respond to this by the way the mattress is clean
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