Discount Paintball, Inc.

We did not charge a restocking fee, we only deducted the original shipping costs for the order since this order received free shippingWhen an order is returned that received free shipping we have to recover our original shipping costsOur policies are clearly stated on our webpage
http://www.discountpaintball.com/Terms-and-Conditions_ep_2-1.html#

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, however, after some discussion they have agreed to process the full refund to my card for the initial purchase price due to the circumstances surrounding the return. I am satisfied with the results at this time
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/11) */
We make every effort to protect ourselves and our customers from fraud. For high value orders we do a manual verify with the credit card company. We have prevented many problems for our customers and ourselves by doing this. We have caught kids...

using their parents card without permission, un-authorized company cards being used, and of course the scammers who we battle every day. This is the world we live in. Paintball equipment is a very popular target for all parties mentioned above.
This customer did not want to verify their information to the bank and to us at the same time so we refunded the payment immediately. Now it is up to your bank to issue the credit back to you.
Some banks will verify information without the customer's approval. Some banks will only verify information to us if the customer is on the telephone at the same time and that is how your bank operates. That is not our rule it is your banks rule. Since you did not want to verify your information, we could not process the order.
Please understand that we have been in business since 2002 and our customers are very important to us. With the high fraud rate going on we need to verify certain orders for everyone's protection.