Discount Parking Inc.

The customer is correct that they parked at our garageHowever, he is incorrect in several of his statementsFirst, I (***) never said that it is our policy to inspect cars when they arrive and
when they released from the garageAs is posted at both entrances to our garage, Discount Parking's policy is that we will not be responsible for any damage claims unless the customer inspects the vehicle upon entering and before leaving the garage, with an AttendantThis is a common policy among most parking garages in New York CityThe customer did not inspect the vehicle with an Attendant when he dropped off his carAnd the customer did not inspect the vehicle before he left the garageHe did not claim that he found any damage until a significant time after leaving the garageDespite his not following the rules, I make it a policy to review (not "revise," as the customer stated in his complaint) all videos to see if our Attendants were at faultAnd even if the customer did not follow the posted procedures, I will, at my discretion, pay for such damagesHowever, while reviewing the videos I did not observe any Attendant damaging said vehicleIn addition, I saw that the customer had a clear view of the rear bumper of the car when he picked up his vehicle, and he did not see any damage at that timeTherefore, I have determined both by posted rules and by my review of the videos that Discount Parking is not responsible for the damage claimed by the customer

Review: My name is [redacted]. I’m a resident of New Haven, CT.

On Saturday May [redacted], I took my family to an event at [redacted], The Brooklyn Academy of Music. I decided to park my car at the nearby Discount Parking garage (Discount Parking Inc, [redacted]). Following the event, we retrieved our car and drove home.

That night, we discovered that the valet had hit our car and left deep scratches in the rear bumper. We immediately called the garage to report the incident. The attendant informed us that there shouldn’t be an issue, and if we called on a weekday, we could talk to one of the [redacted] ([redacted] or [redacted]) to file a damage report.

We called in the following week just to find out that the [redacted] were very uncooperative. Despite the fact that their website lists an email and fax number ([redacted], they insist that the damage report had to be filed in person, which meant that we would have to drive again to Brooklyn. On the next Sunday, May **, we drove to Brooklyn and filed a damage report.

Because the [redacted] were not at the garage on Sunday (May **), we call the garage in the following week to check on the processing and progress of the damage report. At this point, [redacted] informed us that “[he was] just a manager”, and could not do anything with our damage report, because it had not been filed the day the damage was done. He told me that I would have to talk to [redacted] at the main office (###-###-####) and, by revising the garage’s videos, he would determine whether or not our claims were real.

I talked to [redacted] and he revised the garage videos. He indeed confirmed that we were at the garage at the date we claimed we were. He, however, refused to honor damages claims because, according to the video (which I have not seen yet) “[we] walked right in front of the scratches and did not notice.”

The day we parked at Discount Parking Inc, [redacted], our car was not inspected by the valet at check-in and check-out. Furthermore, we did not receive any receipts when leaving the garage. (These claims can be verified by the garage surveillance videos). However, according to [redacted], these are standard procedures at the garage. As reasonable people, we act in good faith, and assume that others, particularly those who represent a business, will do the same. The bottom line is that our car was damaged by the valets at Discount Parking Inc, [redacted] in Brooklyn, and the business refuses to honor an implicitly agreement between the parties and act in good faith.Desired Settlement: We request that at Discount Parking Inc, [redacted], pay for the repair of the damage done to the vehicle.

Business

Response:

The customer is correct that they parked at our garage. However, he is incorrect in several of his statements. First, I ([redacted]) never said that it is our policy to inspect cars when they arrive and when they released from the garage. As is posted at both entrances to our garage, Discount Parking's policy is that we will not be responsible for any damage claims unless the customer inspects the vehicle upon entering and before leaving the garage, with an Attendant. This is a common policy among most parking garages in New York City. The customer did not inspect the vehicle with an Attendant when he dropped off his car. And the customer did not inspect the vehicle before he left the garage. He did not claim that he found any damage until a significant time after leaving the garage. Despite his not following the rules, I make it a policy to review (not "revise," as the customer stated in his complaint) all videos to see if our Attendants were at fault. And even if the customer did not follow the posted procedures, I will, at my discretion, pay for such damages. However, while reviewing the videos I did not observe any Attendant damaging said vehicle. In addition, I saw that the customer had a clear view of the rear bumper of the car when he picked up his vehicle, and he did not see any damage at that time. Therefore, I have determined both by posted rules and by my review of the videos that Discount Parking is not responsible for the damage claimed by the customer.