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Discount Parts & Supply Reviews (1)

Initial Business Response /* (1000, 10, 2016/12/27) */
To Whom it May Concern,
Re: Case #XXXXXXXX
*** ***
We received notification in the mail in regards to this complaintAt the date in which the reported incidence occurred, the vehicle arrived with tires in need of replacement
The customer notified us that she would also like us to diagnose the wipers as they were not working, and asked if we would check out the tail lights as she informed us she had already tried replacing the bulbs herselfThe technician found the wiper motor needed replacement and that there was a fuse blown in the circuit for the tail lampsThe customer was given an estimate on the wiper motor replacement, and advised that we replaced a blown fuse for tail lamp circuit, and that we would need to perform electrical tracing and diagnosis if the fuse blew again, as fuses are protection devices on the circuitThe customer mentioned that she went to leave the vehicle and the vehicle was stuck in parkShe did come in to tell the service adviser, and the service adviser went out with her to the vehicle, not to "disagree with her" but to verify the complaintThe service advisor also noted that when entering the vehicle there were multiple exposed wires in the wiring harness running along side drivers side, these were under floor mats that has been run under the carpeting, the carpeting had been so worn through it went through both the carpeting, through the wrap around the wiring harness, and the individual coating on the wiresThis was brought to the customer's attention and the customer was informed that she would have to have those wires repaired and have the vehicle diagnosedThe customer stated she "already had the ignition repaired before" when the "key would not come out of the ignition"This vehicle had been towed in for service on 1/28/16, when the vehicle would not crank or startThe technician found the battery needing to be charged, broken wires to the shift interlock that had to be repaired as they were causing a draw, and an internal failure in the radioThe customer was advised she needed to have the radio replaced, but declined repairOn 2/1/the customer returned stating she need to jump start her carAs previously advised that she needed to replace the radio, the radio was disconnected at this time, per the customer request as to prevent the draw from discharging the battery againCars Plus has not performed any repairs to the ignition cylinderWe did not repair or were not advised by the customer of any concern with the headlightsThe customer was advised that we would be happy to diagnose her concerns and that our diagnostic rate is $The customer has not returned/
Initial Consumer Rebuttal /* (3000, 12, 2016/12/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am appalled and disappointed at the response from Cars Plus.I had to return my car for a jump start, because the radio was not properly disconnected from the radio during the first paid visit, which was causing the battery to drain, this had nothing to do with replacing the radioThe problem of my battery being drained was corrected on the second visit, because I did not replace the radio since then and I have not needed a jumpstart since the second visit when the wiring was completed correctly, which should have happened during the first visit on 2/1/Also, my wires are exposed because Cars Plus cut a perfect square patch which exposed the wires during a repairEverything they are stating in their response, they have causedI go in with one problem and come out with anotherThey need to hire someone experienced in wiring, because they have done a poor jobFor each visit, I have had to return my car the next day because something was not repaired properlyI have the invoices to prove it
And, the last incident was hardly addressed in their response, which was the incident that drove me to report themI dare them shift the blameI had to have at *** in repairs within less than a yearBut, they have lost a customer and with their inexcusable negligence and their discredible response they are sure to lose many more customersIt goes to show that convenience does not equal to qualityI choose to drive across town than to ever deal with this place againI cannot respect a business that does not own up to their mistakesAnd, I will make sure I tell others about their negligenceI am very upset and disappointed, but I have also learned a valuable lesson: if they screwed up the first time on a repair, why did I continue to take my car there? So, it is somewhat of my fault, I should have immediately taken my business elsewhereLesson learned
Thank you,
*** ** ***
Final Consumer Response /* (4200, 33, 2017/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I took my car to Christensen Chevy to get all recall items repaired on my HHR I have the receipts on the recall repairs
It is in your best interest of your company to protect your name, but your staff was negligent
I used no intimidation or slander tacticsI spoke only the truth I had no reason to cut a perfect square on the flooring to expose the wires in my car Wiring was done on my car from Cars Plus and they had more of a reason to cut the flooring than IYou worked on the radio and my tail lights stopped workingI did not know until I got pulled over by the police a few days laterThe officer even looked at the radio that was disconnected, he followed me to Auto Zone and had the tail light bulbs put in and saw that the lights still did not work I do have a statement from the officer
I will not rescind any comments, your business was negligent and that is the bottom line
I speak the truth and it can be accepted or not
I put my trust in Cars Plus and continued to take my car for repairs, even when I had to return it the next day, because repairs were not properly done the first timeOf course, you dismiss any claims, but I stand by my wordLike your business's reputation, I am known for being a person who is honest and who is known for being a person of great integrity
I do not want to go back and forth with this matter any longerI thought I would get a professional response, instead I felt as though I was in a game of he said, she said
I was very displeased with my last visit to Cars Plus, the issue at hand, that initiated me to contact the Revdex.com was never addressedInstead, your company picked out the faults that my car hadBut, what you failed to realize is that I bought my car to Cars Plus to help repair some of those faults, that is your purpose right? Instead, I felt on my last visit that matters were made worseI wanted to voice my concerns and yet the company has done nothing, but try to prove me wrong and accuse me of intimidation and slanderI know what I experiencedI did not send out a complaint until I had enough
As I stated in my last response, I have moved on from Cars PlusAnd, people in my life saw the damage to my car from Cars Plus, in having to turn my lights off in order to get my car out of the park position, as well as your staff on duty that dayI left the shop with my tail lights fixed, but now I have to turn off my lights to get my car out of the park positionAnd, to make matters worse, the repairman was going to allow me to drive off of their lot without telling me how to get my car out of the park position, once I stopped and parked my carI could have been somewhere stranded, not knowing how to get my car out of the park positionThat was the real issue, nothing more
As I said, I wanted to voice my concerns and that is what I didI wanted nothing from Cars Plus, but for you to undo your wrongI did not ask to have a war with words A simple apology from Cars Plus would have suffice
Final Business Response /* (4000, 42, 2017/02/06) */
The dealer states the last time this vehicle was in for a recall was Jan 19, There is a current recall that addresses her complaint of the vehicle not going out of parkThis is a common issue with this vehicle and GM has a recall on them for repairIt is our opinion that she just simply needs to inquiry about the issue and it may be covered under the recall as stated per General Motors

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Address: 4655 54 Ave. N.E., Albuquerque, New Mexico, United States, 87197-6588

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