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Discount Pool Supplies

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Discount Pool Supplies Reviews (2)

Review: In September 2014, Discount Pools was pre-paid to close my in ground which includes winterizing the pool (blowing out the water lines and the pool pump) amongst other details. This year, I pre-paid them to open my pool. Same company who closed, opened my pool. I pre-paid and was scheduled to have my pool opened on 5/26/15 and the pool wasn't opened until 5/29/15 despite pre paying 3 weeks in advance. The owner and workers are very insensitive and irresponsible. They take your money and make you wait

To compound the situation after waiting 4 days, the technician from Discount Pools shows up on 5/29/15 to open my pool (I had to call them 10 times to get them to fulfill the service them committed to. They gladly took my pre-payment in late April, assuring me everything would be handled). THE TECHNICIAN FROM DISCOUNT ASKED ME WHO CLOSED THE POOL IN 2014 BECAUSE THE POOL WASN'T WINTERIZED - HE NOTED SOME EXAMPLES LIKE THE DRAIN PLUGS WERE NOT REMOVED FROM THE POOL PUMP, WATER WAS IN THE LINES (if properly winterized, this would not be the case). The bottom line is my pump is not working as a direct result of Discount Pools negligence. When I then tried to contact the Owner [redacted] (don't know his last name) he would not take my call. What an awful organization to do business with.Desired Settlement: I'm looking for Discount Pools to correct the problems that resulted from my pool not being closed properly in Setpember 2014. My pump isn't working now. I'd like the fix to happen over the weekend or next week at the latest. Discount Pools just needs to do the work that I pre paid for and own it to the mess that they created by just throwing the cover on and not doing the full winterization in Setpmerber 2014 that I paid for. That's it.

I've found them to be less than honorable. This is the last time I will do business with them. Please help because they do not have integrity

Review: I prepaid a pool company to open my pool, The guys came pulled half the cover off said it was too hot and would come back the next day. They didn't return for seven days leaving the pool cover half hang in the pool half on the ground. Throughout those days I called multiple multiple times to speak to the manager who would never call me back or get on the phone. Finally getting to speak to someone not a manager I was told they would be back on day seven to finishthey came back on date eight proceeded to pull the cover out of the pool dumping all the debris leaves sticks into my poolthen told me it would be an extra charge for them to have to clean that stuff out of the pool also took all my pool clips when I asked where the clips were they said they didn't know and they would bring me new ones but never did I told the guys I wasn't paying an extra charge for them to clean the pool out that they admittedly stated that they dumped all the debris in the poolwas told by the men that they couldn't clean it today I would have to make an appointment for the next day day nine to have them come back and clean called several times even stopped into the store was repeatedly told the manager was too busy to speak to me couldn't get on the phone wouldn't come out from the back office would call me back when he got a chance the manager has never called me back since day one of this disaster. The pool is full of debris unswimmable unusable and has a foul odor coming from it. The service man also told me not to turn the filter on until the pool is cleaned out but no one will come and clean it out normal they even put me on a schedule for a cleaning nor will anyone even call me back After calling many more times they proceed to hang up on me I have upcoming swim parties and holiday parties planned and will be unable to host them. I paid for a service in advance and it was not completed no where near my scheduled date nor is it finished. This is extremely frustratingDesired Settlement: I just want my pool cleaned out from all the debris the servicemen dumped in there so it has clean clear water and is usable, I also want all my pool clips approximately 20 returned to me if they cannot finish the job immediately I would like all my money refunded so I could have another company fix this problem.

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Description: Swimming Pool Contractors, Dealers, Design

Address: 1135 Hurfville Rd, Deptford, New Jersey, United States, 08096

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