Discount Power

I have been a customer with Frontier Utilities for the past year and my monthly electricity cost consistenly ranged between $60-80 per month. When I switched to Discount Power I locked in a lower rate than Frontier however every month has been above $90 ranging from $90 - $180 per month. Discount Power has a nasty habit of charging a $20 disconnection fee if you are 1 day late. I paid my January bill 3 days late and was charged a $20 disconnect fee... I called and was assured that I would receive a $20 credit on my February bill but on my February bill Discount Power charged another $20 disconnect fee then deducted the $20 from my January credit essentially nullifying my $20 credit from January. Keep in mind the February bill isn't even due yet until the 24th but they already ADDED ANOTHER $20 DISCONNECTION FEE!

STAY AWAY FROM DISCOUNT POWER AT ALL COST! THEY WILL NICKEL AND DIME YOU TO DEATH! I WILL REPORT THIS TO THE BBB and POWER TO CHOOSE!

I have been receiving multiple telemarketing calls each week asking me to switch to Discount Power. They always follow the same script. The telemarketing person says they will hold the line while I retrieve a printed copy of a recent electric bill. Then they ask for the details: Supplier Agreement Number, Account Number, Name/Address. Then they transfer you to an independent "verifier" to verify the switch. I have repeatedly told them to stop calling me. My number is in the National Do-Not-Call registry. I really wish they would stop calling. This is a total waste of time. I have resorted to playing loud music in the background to help the telemarketer person realize that they just called me the other day. I wish there was some sort of place where my number could be entered as a "please do not call" number. Oh--right. That's what the National Do-Not-Call list is for. Oh well--Wishful thinking. I have resorted to wasting as much of their time as humanly possible. I give them all fictitious information. Such a waste of time.

Website Complaint Response: While we cannot promise savings versus the utility company every single month, Discount Power’s goal is to show a savings versus the utility over a period of timeMs [redacted] enrolled in September 2013, and Discount Power became her supplier effective December As the Discount Power Terms and Conditions of Electric Service explain, when a customer has a variable rate plan, the variable rate can fluctuate based on changes in the wholesale power marketWe understand the frustration with the recent increase in the variable rateUnfortunately, due to unusually high wholesale costs this winter, our variable rate did increase, as the rates are based on current market conditionsThe fluctuations of the wholesale power market can affect suppliers differently, contributing to the variance in rates from one supplier to anotherOur current rates are available each month through the Connecticut Public Utilities Regulatory Authority website ( [redacted] ) so that our customers can stay up-to-date on our rates and how they compare to other suppliers, at their own convenienceMs [redacted] requested to cancel her service through Discount Power and this information was sent to her utility companyHer utility company, [redacted] determined that her service through Discount Power would end effective January 14, Ms [redacted] was contacted by a Customer Care Representative on March 7, and offered a re-rate of her December 12, – January 14, billing cycle, which resulted in a refund of $to be issued via mailed checkThe refund process began on March 7, and a check will be mailed to Ms [redacted] as soon as possible Sent on: 3/7/3:30:PM

Website Complaint Response: This customer enrolled on Discount Power's variable rate in June Due to the high wholesale rates this winter, Discount Power's variable rates increasedOur variable rates have been coming down since our high January prices Sent on: 2/26/8:41:AM

Complaint: [redacted] I am rejecting this response because: You claim that your customers are able to check the monthly rate that your company offers and this was never provided to me I have not, at any point-even upon request, received a copy of my agreement with DPI I was told by a representative that they didn't know if I started at a fixed rate (which I believed I had) and when the change to a variable rate may have taken place I asked for an agreement in writing and was refused I was not able to speak with a representative about the $check that was offered to me, but was left a message I called DPI back and was unable to reach a representative (although I tried during their business hours on multiple occasions)I left a message in response stating that, while I appreciate some form of action to make their rate "reasonable" I was still over-charged (compared to other competitors in the same area and for the same time frame) by over $ I find DPI's way of doing business to be very poor and it is correct that I have since changed my power supplier and would not recommend their business to anyone in the future They were unhelpful and incompetent when dealing with this issue Sincerely, [redacted]

Website Complaint Response: This customer enrolled on Discount Power's variable rate in the summer of 2013, not a fixed rateThis customer went through a third party verification and was also send the terms and conditions stating that the product was variableDue to the high wholesale rates this winter, Discount Power's variable rates increasedOur variable rates have been coming down since our high January prices Sent on: 2/26/9:04:AM

Website Complaint Response: This customer enrolled with Discount Power on our variable rateDue to the high wholesale rates this winter, DPI's variable rates increasedWhen this customer enrolled, the outlook for the winter prices was not nearly as extreme as what occurred, and the wholesale market increased dramatically during the month of DecemberOur variable rates have been coming down since our high January prices Sent on: 2/26/8:22:AM

Website Complaint Response:While we cannot promise savings versus the utility company every single month, Discount Power’s goal is to show a savings versus the utility over a period of timeMs [redacted] enrolled in December of and Discount Power became her supplier effective January As the Discount Power Terms and Conditions of Electric Service explain, when a customer has a variable rate plan, the variable rate can fluctuate based on changes in the wholesale power marketWe understand the frustration with the recent increase in the variable rateUnfortunately, due to unusually high wholesale costs this winter, our variable rate did increase, as the rates are based on current market conditionsThe fluctuations of the wholesale power market can affect suppliers differently, contributing to the variance in rates from one supplier to anotherOur current rates are available each month through the Connecticut Public Utilities Regulatory Authority website ( [redacted] ) so that our customers can stay up-to-date on our rates and how they compare to other suppliers, at their own convenienceIntroductory variable rates for prospective new customers are posted on Discount Power’s website, and these rates can differ from the current variable rate being offered to existing customersThe introductory rate for new customers applies to their first month of service with Discount Power as their supplier; as it takes one to two billing cycles for a newly enrolled customer to begin service with Discount Power, these rates are based on what wholesale power market conditions will be in the futureThe variable rate for existing customers applies to the current month, and as such, this rate is based on current energy market conditionsIn addition, the fixed rate Ms [redacted] refers to was clearly posted as beginning for enrollment in March 2013, and as such is based on the future conditions of the energy market, as is the introductory rate postedMs [redacted] spoke with a Customer Care Representative on February 10, who offered to re-rate Ms [redacted] usage for her December 27, – January 28, billing cycle to a rate equivalent to Discount Power’s cost for that supply, amounting to a refund of $Ms [redacted] declined that offerAt that time, the Customer Service Representative also advised Ms [redacted] that she was currently in the middle of a billing cycle for which Discount Power’s rate, due to energy market conditions and Discount Power’s cost for the supply, was still above that of her utilityThe Customer Service Representative also advised Ms [redacted] to immediately contact her utility to terminate her service with Discount Power, as they might be able to do this effective the same day as her call, so that she might not complete the remainder of her current billing cycle at a rate higher than that of the utility companyWe are under the impression that this is what Ms [redacted] did, as her service through Discount Power ended effective that same day, February 10, Ms [redacted] spoke with another Customer Care Representative on February 11, 2014, at which hpoint Ms [redacted] stated that she was unaware she was enrolled under a variable rateThe Customer Service Representative retrieved and played Ms [redacted] ’ third party verification phone call, done at the time of her enrollment, which explained that the rate plan she was enrolling for was in fact a variable rate plan and that the cap on that variable rate plan would expire May 31, After this point in time, Ms [redacted] remained under variable rate that fluctuated based on energy market conditionsDiscount Power remains willing to provide the refund offered, $31.24, a re-rate to a rate equivalent to Discount Power’s cost for that supply, to Ms [redacted] via a mailed check should Ms [redacted] choose to accept it Sent on: 3/14/11:02:AM

Website Complaint Response: While we cannot promise savings versus the utility company every single month, Discount Power’s goal is to show a savings versus the utility over a period of timeMs [redacted] enrolled in May 2010, and Discount Power became her supplier effective that same monthAs the Discount Power Terms and Conditions of Electric Service explain, when a customer has a variable rate plan, the variable rate can fluctuate based on changes in the wholesale power marketWe understand the frustration with the recent increase in the variable rateUnfortunately, due to unusually high wholesale costs this winter, our variable rate did increase, as the rates are based on current market conditionsThe fluctuations of the wholesale power market can affect suppliers differently, contributing to the variance in rates from one supplier to anotherOur current rates are available each month through the Connecticut Public Utilities Regulatory Authority website ( [redacted] ) so that our customers can stay up-to-date on our rates and how they compare to other suppliers, at their own convenienceMs [redacted] was contacted by a Customer Care Representative on March 7, and returned that call on March 10, Ms [redacted] was offered a re-rate for her December 23, – January 23, and January 23, – January 27, usage equivalent to that of Discount Power’s costThis resulted in a refund of $which will be issued via check to Ms [redacted] The refund process began on March 10, and a check will be mailed to Ms [redacted] as soon as possible Sent on: 3/13/4:47:PM

DC Complaint: [redacted] Last month Discount Power more than doubled their rates over nightAfter discussions with the company about my displeasure with the service, they refunded me the difference in the bill last monthThe costomer service worker assured me that my account had been turned back over to [redacted] in the systemThe switch I was promised was never processed and my bill this month is again through Discount Power and at an unreasonably high rate I would like the difference in rate cents vs cents to be refunded to me and I would like my account to be switched back to [redacted] as I requested thirty days ago Sincerely, [redacted]

Website Complaint Response: While we cannot promise savings versus the utility company every single month, Discount Power’s goal is to show a savings versus the utility over a period of timeMs [redacted] enrolled in March under a variable rate plan, and Discount Power became her supplier effective April As the Discount Power Terms and Conditions of Electric Service explain, when a customer has a variable rate plan, the variable rate can fluctuate based on changes in the wholesale power marketWe understand the frustration with the recent increase in the variable rateUnfortunately, due to unusually high wholesale costs this winter, our variable rate did increase, as the rates are based on current market conditionsThe fluctuations of the wholesale power market can affect suppliers differently, contributing to the variance in rates from one supplier to anotherOur current rates are available each month through the Connecticut Public Utilities Regulatory Authority website ( [redacted] ) so that our customers can stay up-to-date on our rates and how they compare to other suppliers, at their own convenienceMs [redacted] spoke with a Customer Service Representative and on February 24, was offered a re-rate for her December 17, – January 16, billing cycle for which the total supply charges from Discount Power were $The re-rate of this bill resulted in a refund of $for which the process began on February 24, Ms [redacted] requested that this refund be credited to her [redacted] bill for that month, however, as a third party supplier cannot provide a credit on a consolidated utility bill, this refund was issued via mailed check to Ms [redacted] Ms [redacted] ’s service through Discount Power ended effective January 16, Sent on: 3/7/12:00:PM

Revdex.com, Discount Power, Inc ("DPI") thanks you for the opportunity to respond I personally contacted [redacted] and explained that the customer was not being double billed but that her monthly usage of kWh was extraordinarily high for a square foot apartment The customer's generation supply rate from DPI was $x kWh = $ According to [redacted] , the customer's bill was in excess of $ I further explained that [redacted] charges distribution fees, taxes etc,, causing the total to be in excess of the amount charged by DPI [redacted] also noted less than professional treatment by as CSR at DPI for which I apologized DPI also agreed to waive the early termination fee and allow the customer to return to her utility Finally, I let [redacted] know that if there is anything further she requires for this or any other DPI customer at her apartments that she should contact me directly If the Revdex.com needs more information, please do not hesitate to contact me anytimeKen F*Regulatory AdministratorDiscount Power, Inc

Revdex.com, Discount Power, Inc ("DPI") thanks you for the opportunity to respond I personally contacted [redacted] and explained that the customer was not being double billed but that her monthly usage of kWh was extraordinarily high for a square foot apartment The customer's generation supply rate from DPI was $x kWh = $ According to [redacted] , the customer's bill was in excess of $ I further explained that [redacted] charges distribution fees, taxes etc,, causing the total to be in excess of the amount charged by DPI [redacted] also noted less than professional treatment by as CSR at DPI for which I apologized DPI also agreed to waive the early termination fee and allow the customer to return to her utility Finally, I let [redacted] know that if there is anything further she requires for this or any other DPI customer at her apartments that she should contact me directly If the Revdex.com needs more information, please do not hesitate to contact me anytime Ken F [redacted] Regulatory Administrator Discount Power, Inc

Website Complaint Response: This complaint was in reference to an account under the name [redacted] ***; Discount Power also received a complaint from Mr***Please see the response to Mr [redacted] belowIn addition, when drafting Mr***'s complaint we neglected to address his statement that he attempted to contact Discount Power several times, and as Ms [redacted] referenced the same issue, we have included a response to that belowWe hope that Ms [redacted] will share our apologies regarding that issue with Mr***While we cannot promise savings versus the utility company every single month, Discount Power’s goal is to show a savings versus the utility over a period of timeMr [redacted] enrolled in September 2011, and Discount Power became his supplier effective that same monthAs the Discount Power Terms and Conditions of Electric Service explain, when a customer has a variable rate plan, the variable rate can fluctuate based on changes in the wholesale power marketWe understand the frustration with the recent increase in the variable rateUnfortunately, due to unusually high wholesale costs this winter, our variable rate did increase, as the rates are based on current market conditionsThe fluctuations of the wholesale power market can affect suppliers differently, contributing to the variance in rates from one supplier to anothisOur current rates are available each month through the Connecticut Public Utilities Regulatory Authority website ( [redacted] ) so that our customers can stay up-to-date on our rates and how they compare to othis suppliers, at their own convenienceWe sincerely apologize for the difficulty Mr [redacted] and Ms [redacted] had in reaching a Customer Service Representative when they attempted to contact usThere was one particular day when our phone lines were down due to a power outage in our office complex, and as the outage was unexpected, we were not able to implement a pre-recorded message advising of this issueDue to the increase in our variable rate, we also experienced an extremely high call volume at certain points this winter, which did result in exorbitant hold times for some customersWe did the best that we could to get to every caller as quickly as possibleDiscount Power received a drop request from Mr***’s utility company, ***, which advised that his service through Discount Power would end effective February 14, Mr [redacted] was contacted on March 7, and spoke with a Customer Care Representative who offered to re-rate Mr***’s supply charge for his December 13, – January 15, billing cycleThis resulted in a refund offer of $to be issued via mailed checkAs of March 7, this refund is being processed and a check will be mailed to Mr [redacted] as soon as possible Sent on: 3/7/3:14:PM

Website Complaint Response:While we cannot promise savings versus the utility company every single month, Discount Power’s goal is to show a savings versus the utility over a period of timeMr [redacted] enrolled most recently in October of At this time, wholesale energy market costs began to climb significantlyAs the Discount Power Terms and Conditions of Electric Service explain, when a customer has a variable rate plan, the variable rate can fluctuate based on changes in the wholesale power marketWe understand the frustration with the recent increase in the variable rateUnfortunately, due to unusually high wholesale costs this winter, our variable rate did increase, as the rates are based on current market conditionsThe fluctuations of the wholesale power market can affect suppliers differently, contributing to the variance in rates from one supplier to anotherOur current rates are available each month through the Connecticut Public Utilities Regulatory Authority website ( [redacted] ) so that our customers can stay up-to-date on our rates and how they compare to other suppliers, at their own convenienceThird party suppliers, like Discount Power, do not have control over when a customer’s service begins or ends; this is determined by the customer’s utility companyDiscount Power received a drop request from Mr***’s utility company, CL&P, on January 22, which advised that his service through Discount Power would end effective February 4, Mr [redacted] was contacted and spoke with a Customer Care Representative on March 10, who offered to re-rate Mr***’s supply charges for his December 20, – January 22, and January 22, – February 4, billing cycles at a rate equivalent to Discount Power’s cost for that supplyThis resulted in a refund offer of $Due to wholesale energy market conditions during this timeframe, the rate, equivalent to Discount Power’s cost, was not what Mr [redacted] had requested, and he accepted the refund stating that he may choose not to cash the checkAs of March 10, this refund is being processed and a check will be mailed to Mr [redacted] as soon as possible Sent on: 3/13/3:26:PM

Website Complaint Response: This customer was on Discount Power's variable rate, and due to the high wholesale rates this winter, Discount Power's variable rates increasedThe rate that the customer noticed online was an introductory rate for new customers only, and given the timing of when a new customer would have started flowing with DPI, they would start flowing in a month that has a wholesale cost lower than that of JanuaryThis customer has been with DPI since 2010, and unfortunately we did have to dramatically increase our prices to cover the extreme wholesale costs this winter, but this clearly states that this is the first time this has occurred Sent on: 2/26/9:17:AM

Discount Power (“DPI”) thanks you for the opportunity to respond In October of 2014, DPI employed an outside telemarketing firm to solicit energy sales in the state of [redacted] (“**”) These third party telemarketers were supplied with the Federal, [redacted] and internal “Do Not Call” (“DNC”) lists to upload into their dialing system to be compliant with the various DNC regulations Unfortunately, the system utilized by this company allowed some restricted numbers to be dialed repeatedly over the span of a few weeks, inconveniencing some PA residents After advising the telemarketer to fix their system ASAP, DPI had no choice but to terminate their contract Again, DPI apologizes for the inconvenience and terminated the contract of the telemarketer Ken F [redacted] Licensing and Regulatory Administrator Discount Power, Inc [redacted] ###-###-#### Ex [redacted]

[redacted] , The customer called on 4/2/and requested he be droppedDiscount Power, Inc("DPI") immediately placed a drop on his account which takes place on his next meter read date of 5/11/ The date is determined by his utility, [redacted] Power, not DPI [redacted] ***

Revdex.com, Attached please find the Welcome Letters and the independent Third Party Verification ("TPV") recording of Ms [redacted] agreeing to enroll with Discount Power, Inc("DPI") on 2/23/ She enrolled for months at a rate of $kWh with a $early termination fee if terminated prior to the end of the term but after the rescission periodThe [redacted] rate at the time was $kWh plus distribution charges, etc She was mailed a copy of her Terms of Service, her Disclosure Label and her Welcome Letters all clearly confirming what had been told to her by the telemarketer for her review and reference and yet she chose not to rescind her enrollment but to enjoy the rate that was lower than the Utility company until this past month, when she noticed the *** rates in [redacted] dropped below DPI's Coincidence...? The fact is the customer chose to complain because she would now like to receive the lower [redacted] rate after agreeing to a month term for which DPI has already purchased the electricity and would not be able to recoup its expenditure without the early termination fee of $(not $as the customer states in the complaint) As to the customer's contention that she did not receive her $dining certificate, the Welcome Letters (attached) clearly state that the customer must go to [redacted] in order to receive the certificate, which according to our records, the customer has not done DPI will waive the early termination fee for this customer despite not being required to do so Discount Power, Inc

Website Complaint Response: This customer is on Discount Power's variable rateDue to the high wholesale rates this winter, Discount Power's variable rates increasedOur variable rates have been coming down since our high January pricesDiscount Power has no cancellation fees on this product, so the customer is not penalized for going back to the utility for generation service Sent on: 2/26/8:29:AM