Discount Rugs & Furniture

[redacted] We have done our best to satisfy the customerAny damage that was reported to us was addressed immediately on our endOnce we notify the manufacturer of the damage, they take over the process of replacing the damaged partsWe had not dismissed the issue at allAs a matter of fact, we continued to call the manufacturer on behalf of our customer in order to resolve the issueThey have recently agreed to replace the entire love seat that was referenced in the customer's complaintThis is a request that the manufacturer rarely agrees to accommodateWe also inquired about any other accommodations that the manufacturer can offer to the customerPresently we are awaiting the manufacturer's responseOnce the manufacturer responds to our inquiry, we will immediately notify the customerPlease let me know you got itthanks [redacted] ***

[redacted] We have done our best to satisfy the customer. Any damage that was reported to us was addressed immediately on our end. Once we notify the manufacturer of the damage, they take over the process of replacing the damaged parts. We had not dismissed the issue at all. As a matter of...

fact, we continued to call the manufacturer on behalf of our customer in order to resolve the issue. They have recently agreed to replace the entire love seat that was referenced in the customer's complaint. This is a request that the manufacturer rarely agrees to accommodate. We also inquired about any other accommodations that the manufacturer can offer to the customer. Presently we are awaiting the manufacturer's response. Once the manufacturer responds to our inquiry, we will immediately notify the customer. Please let me know you got it. thanks [redacted]