Complaint: I am rejecting this response because: The fact that MrD [redacted] may or may not own the shutter factory is irrelevant to my complaintWe purchased from Discount Shutters, which is MrD***' companyI did call the number he provided and left a messageMrD [redacted] states that he will reach out to them and give them the measurements, but in one of the messages he previously sent me he states that he already sent them the measurements (please see attachment) and would follow up the next day which he never didMrD [redacted] clearly had no intent to follow up and has no concern for his customers after the sale is madeIf I did not contact Revdex.com I feel confident I would never hear from MrD [redacted] againI will work with the Shutter Factory (if they call back) or find a local reputable company to repair our damaged shutters and and correct the installation errors and defective splitting shutterMy complaint with MrD [redacted] and Discount Shutters poor customer service stands and remains unresolved Regards, [redacted]
I do not own the shutter factory, nor have I ever represented that I doThe shutter factory did have a move recentlyI would recommend at this point that the consumer get in touch with the shutter factory for warranty workThe name of the manufacturer is "A custom shutters" Their phone number is 818-837-They will be able to take care of any warranty problems and also replace any louvers that might be damagedI will reach out to them and give them the measurements for those damaged bloomers I think at this point it makes more sense to work directly with the factory to resolve any issues any future issues Thank you, Greg Davis
Complaint: I am rejecting this response because: The fact that MrD [redacted] may or may not own the shutter factory is irrelevant to my complaintWe purchased from Discount Shutters, which is MrD***' companyI did call the number he provided and left a messageMrD [redacted] states that he will reach out to them and give them the measurements, but in one of the messages he previously sent me he states that he already sent them the measurements (please see attachment) and would follow up the next day which he never didMrD [redacted] clearly had no intent to follow up and has no concern for his customers after the sale is madeIf I did not contact Revdex.com I feel confident I would never hear from MrD [redacted] againI will work with the Shutter Factory (if they call back) or find a local reputable company to repair our damaged shutters and and correct the installation errors and defective splitting shutterMy complaint with MrD [redacted] and Discount Shutters poor customer service stands and remains unresolved Regards, [redacted]
I do not own the shutter factory, nor have I ever represented that I doThe shutter factory did have a move recentlyI would recommend at this point that the consumer get in touch with the shutter factory for warranty workThe name of the manufacturer is "A custom shutters" Their phone number is 818-837-They will be able to take care of any warranty problems and also replace any louvers that might be damagedI will reach out to them and give them the measurements for those damaged bloomers I think at this point it makes more sense to work directly with the factory to resolve any issues any future issues Thank you, Greg Davis