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Discount Starter and Alternator

531 N Jefferson St NE, Milledgeville, Georgia, United States, 31061-2922

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Reviews New Auto Parts Discount Starter and Alternator

Discount Starter and Alternator Reviews (%countItem)

I bought a starter for one of my vehicles in October of 2019 from E-Auto Parts Wholesale (Discount Starter & Alternator) because the listing on eBay stated that it would fit my car. Easy day, right? Not really, as it turns out the listing was incorrect and the part did not fit my car. In fact, after emailing them my issue, they didn't even carry the starter that would fit my car. So with this information I deemed that a complete refund would be in order. Not so fast, since I purchased the part more than 30 days ago, I would not be refunded my money but instead receive in store credit. I was completed dumbfounded, since I purchased the part under false pretenses, I figured they would give me back my money. They didn't budge. I will never buy anything form them and I should've done some more research given they go by at least two different names around the internet and their approval rating hovers around 2.6. Lesson learned. BUYER BEWARE!!!!!!!!!!!

Discount Starter and Alternator Response • Feb 24, 2020

I am very sorry you are not completely satisfied with your transaction! As per our phone conversation we will be happy to help you find the correct part for your application and apply the credit from this order to the new part. Please give me a call back so we can get this taken care of.

Customer Response • Feb 24, 2020

Like I said in our conversation today you all don't carry the part I needed and I have the email from your staff stating this. Since I bought the part under false pretenses, I believe I should be given a full refund and not store as you don't have the part necessary for my repair. Since you all are not willing to right your wrong, I stand by my reviews and I hope it helps people.

Starter failed within 30 days of installing. I have asked for a refund as it looks that these starters are not what was described in the ad.
I am requesting 44.00 dollars reimbursed for the defective starter. Seller wants me to have starter tested and is making it hard for me to return the starter. Seller is not making good on his return policy. This starter is a poor OEM replacement. Not a quality product.

Sellers warranty: We offer a "hassle free," ONE YEAR WARRANTY. By "hassle free" we mean that if the part is defective, we're not going to ask you a thousand questions and make you fill out a form to get the part returned. If it's defective, we take it back, and replace it with a working unit (or refund your money if no replacement is available for any reason). That's it.
The warranty extends ONE YEAR (365 days) from the date of purchase.
The warranty covers factory defects and errors in workmanship and materials.
Damage caused by misuse, abuse, other faulty parts, or improper installation is NOT covered by this warranty.
The warranty is limited to the original purchaser and is not transferable.
We accept no liability for damage beyond the original purchase price of the part.
Defective parts will be exchanged only for the duration of the original warranty period.
Warranty Shipping
When exchanging a defective part, please click here to contact us to obtain an RMA (return merchandise authorization) first. Ship the package back to us by the courier of your choosing, writing the RMA number somewhere on the package. Once we have received the defective part, we will ship a replacement unit to you within one business day.
Return Policy
Any item can be returned within 30 business days of receipt, as long as the item(s) has never been installed and is returned in the original box. Such returns must be shipped back to Crank-n-Charge at the buyer's expense. All returns are subject to a 10% restocking fee.

Desired Outcome

refund of $44 dollars.

Discount Starter and Alternator Response • Jul 03, 2018

As stated in our return policies our warranty covers the replacement of a defective item. Also, as per our returns policies listed on our website, the customer is required to ship the item back to us for inspection before a replacement is sent.

At this point we have accepted Mr. return request and will be happy to issue a replacement once we have received and inspected the original unit for manufacturers defects.

CNC Electrical refuses to honor warranty on faulty Car engine generator
I purchased a rebuilt *** Generator(GR16) for an air-cooled VW Type 1-3 engine. I purchased it April 24th 2017 for an engine I am building for a 1969 *** All major parts for the engine are new(Case and all internals, pistons, cylinders, heads and valves, etc.) I put the generator on the motor April 5th 2018 straight from the box it was shipped in. Engine started on first crank and in the first 5 minutes, smoke was coming from the generator. Engine was turned off. Generator was removed from engine and on inspection through the window in the body of the generator, one of the windings showed a burned/discoloration and smelled like an electrical fire. After contacting the manufacturer and sending pictures of the burned area, the manufacturer claims the generator was turning in the wrong direction. This is an impossible scenario as the VW crankshaft turns clockwise as does the Generator sent by CNC(This can be verified by the arrow stamped on the body of the generator). More than likely this generator was poorly assembled and contact of the windings to the body caused a short the instant the generator was spun up to running speed causing catastrophic failure. CNC has made no offer to inspect/disassemble the generator to diagnose the cause of failure, which I would expect to be the first course of action. They have made no request for return and inspection.

Desired Outcome

I will return the generator at my expense and I expect a full refund in the amount I paid for the unit.

Discount Starter and Alternator Response • Apr 23, 2018

We will be happy to accept the return and issue a replacement if in fact a manufacturers defect is found, as per our warranty policies. I will email the return instructions today.

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Address: 531 N Jefferson St NE, Milledgeville, Georgia, United States, 31061-2922

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+1 (478) 452-2939
+1 (475) 452-1452

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