Discount Tire Outlet

Both manager and general manager have reached out to the customer by email and phone to resolve the miscommunication that occurred on 10/6/We assured him that his customer satisfaction was our number one priority and if there were any future services needed for Mr [redacted] to contact either the store manager or general manager of Discount Tire OutletAfter talking to Mr [redacted] on the phone, he stated that we have done everything that we possible could to resolve his concerns

Both manager and general manager have reached out to the customer by email and phone to resolve the miscommunication that occurred on 10/6/15. We assured him that his customer satisfaction was our number one priority...

and if there were any future services needed for Mr. [redacted] to contact either the store manager or general manager of Discount Tire Outlet. After talking to Mr. [redacted] on the phone, he stated that we have done everything that we possible could to resolve his concerns.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I called this business to see if they had a used tire to fit my truck. They said they had a [redacted] Dualer in stock in the size that I needed (275/55R20) and said the price would be $42.50 out-the-door. This price would include mounting, balancing, and tax.I drove to the business from west of Redding to their location on the east side of town, approximately 15 miles. When I got there, approximately 30 minutes after I called them, they did not have the tire they said they did but did have a used [redacted] tire in the size I needed but told me the price would be $60 for the tire alone and mounting, balancing, and tax would be extra. They wanted $85 for the tire out-the-door.I feel this is a bait-and-switch operation. They will tell you something to get you in the door and then tell you they don't have what they said they had and try to sell you something more expensive.Desired Settlement: Revdex.com should give this firm a low grade so other customers may avoid doing business with them.

Business

Response:

Both manager and general manager have reached out to the customer by email and phone to resolve the miscommunication that occurred on 10/6/15. We assured him that his customer satisfaction was our number one priority and if there were any future services needed for Mr. [redacted] to contact either the store manager or general manager of Discount Tire Outlet. After talking to Mr. [redacted] on the phone, he stated that we have done everything that we possible could to resolve his concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.