Discount Tree Service

K&J was hired by the customer to complete tree removal on the propertyWork commenced on Tuesday, May 19, Customer was contacted at the end of the business day and was advised that the tree work would be completed the morning of Thursday, May 20th with a separate wood pick up to follow The crew indeed completed the tree work on Thursday, May 20th and K&J sent a log truck to pick up the wood on Friday, May 21st and again the morning of Saturday, May 22ndK&J agreed to remove debris left behind along the wood line in addition to removing the logsUpon completion of this phase of the project, K&J office staff contacted the customer to arrange for additional clean up and lawn repairs even though the contract stipulates that "any lawn or driveway indentations caused by trucks or equipment will not be the responsibility of K&J Landscaping, LLC"The customer voluntarily took action to clean the debris without providing K&J with the opportunity to send staff to remedy the issueMultiple telephone conversations and messages were exchanged between the customer and K&J office staff to discuss owner concerns and reach resolutionWhen the customer requested a reduction in price, K&J again offered the customer an opportunity to complete clean up and repairs as is standard practice in the unusual event that damage is sustained to the propertyThe customer again requested a reduction, and staff asked the customer to provide an estimate from a landscaper of his choice to remedy the issue in an effort to place a fair and equitable dollar amount on the repairsCustomer did not want to hire another vendor to do the repairs, indicating he would complete the repairs himselfAs customer states pictures are available, K&J would like to review said documentation in an effort to conclude this matter and receive payment in a total amount to be mutually agreed upon by both parties

K&J has received the customer's payment with reduction in cost and accepted said payment as payment in full as of Monday, June 8,

Complaint: [redacted] I am rejecting this response because: We (my wife and I both) recall the events/circumstances differently than K&J Their response does not address the true substance of our complaint; The contract we signed with K &J clearly stated they would use mats on our lawn, that they would stick to the perimeter of the property, and remove all wood and debrisThat is what we paid for when contracting with them They did not use mats, per their contract with us, when driving over the center of our lawn, they did not stay along the perimeter, per their contact with us(This, while they had their truck in reverse, wheels bearing down into the center of our lawn, attached to a rope which was tied to another one of our trees (not intended to be taken down or damaged) being used as a fulcrum to yank down the intended treeThey discarded, (and never removed) some wood into the woods of our property until my wife asked them to stop, rather than taking it away, per their contract with us No offer was made to us that indicated K&J would address the mess, or repair our propertyOn Saturday, May 23rd when [redacted] spoke with my wife, she told her we were upset and currently in our yard cleaning up the mess [redacted] said that “landscaping services were available,” implying that there would be additional costs to repair The details as we recall: The job was started on Tuesday, May 19thOn Saturday, May 23rd, [redacted] called our house approximately pmUp to this point there were multiple conversations between K &J but they were strictly about getting the large trees off of our lawn in a timely manner, which was accomplished and finished Saturday morning; five days after the first and largest tree was dropped on our lawnMy wife returned her callAfter a brief discussion on how dissatisfied we were with how this job went, and the mess and damage to our property, [redacted] asked what they "could doMy wife asked "what are you offering?" [redacted] had no answerAt no time during that call or prior to this time, did [redacted] offer to send somebody out to clean up our yardMy wife explained that we were (at that moment) outside cleaning up the mess they had left; that we were pretty upset with the condition of our propertyNo offer for clewas made other than “landscaping services were available” and something about them not being responsible for damageIt was never presented as something they would do as part of the jobIt was presented as an additional expense option if we wanted itOtherwise, why not just say we will send someone out at XXXX time to clean up? My wife told [redacted] she wanted to discuss further with me, what action we wanted taken [redacted] and my wife agreed to speak again on Tuesday, after the holiday weekendOn Tuesday we did not hear from K&JWe ended up speaking on Wednesday, May 27thAt that time, after discussions with my wife, I requested from Jen, a reduction in the price as compensation for the work that we had to do to repair and/or prevent any additional damage to our lawn (which, by the way, would never pay for the extent of repairs or clean up needed) [redacted] said she needed to speak with [redacted] about our request to lower the amount dueAgain, she offered their landscaping "options" This was not a "free of charge" offer or in any way conveyed that they wanted to make this right for usAt no point did anyone from their business came out to investigate our property or the claims of our dissatisfactionI wish they hadI believe any self-respecting business would have been appalled to see what was there With respect to K&J's comments about not giving K&J them the opportunity to clean the property before doing it ourselves: At no point in the multiple conversations with ***, up to Tuesday May 27th were we given any indication, offered or informed someone would be out to clean up the yardIt had been over a week of multiple complaints and phone calls with them regarding the condition of our lawn, through and after the work was “done.” We did what we thought was right for our property on Saturday, as soon as the large wood was removedIt was only then that we realized the full extent of the damage and mess left behindIn addition we invest good money into the care of our lawnWe were anxious to halt any additional damageUp to this point K&J didn't appear too concerned about the passing of time or any damage to our propertyIt was unrealistic of them to offer for us to get additional estimates for landscaping, or wait for their landscaping offer to come throughWe no longer trusted this business to do any job right.K n J's response to the Revdex.com speaks only to what they tried to do after the fact, and frankly it was not presented in a way that gave us any confidence that they intended to make things right with usWe believe the real issue is that they made a contract with us that they did not keepWe believe this job was poorly planned (first by taking down the largest tree on the property, obstructing their ability to get to the smaller trees without driving across the center of our property, and second by poor planning for the timely removal of LARGE tree trunks and debris strewn about our property.) We are not in the habit of contacting the Revdex.com, nor did we have unrealistic expectations that our lawn to be pristine after the work, but we have had many trees taken down in the past and THIS job warranted such action to the Revdex.comWe believe this company misrepresented through contracting with us, the job they were going to do, and their capabilities to do so professionallyCompounding the problem was the business owner’s total hands off approach to us, leaving the dirty work of talking to us over the course of two weeks, to ***.I am attaching photos, but they really do not do it justiceWe have a full acreThis was no small messThe large bark, debris and piles of sawdust was extensive and embedded into and across the property covering a strip 6-feet wide and aproxfeet long on one side, and all the way across the full back yard (about feet)The pictures represent a very small portion of the messThe trees were dragged across and up the full length of our property when removed on Friday and Saturday (only compounding the damage done to the lawn by allowing the trees to lay on the property for several days) Against our better judgement, but because we realize there was an expense to them to do this job, we have paid them (plus tax) at this pointAs we later discovered, our wood was hauled approximately houses away and given to a local resident, so there were no dumping fees (for all we know the resident may have paid K&J for our wood) There was NO clean up once the large branches were removed“Removal of wood and debris”, as noted in the contract, meant just that to us We maintain that K&J has been more than adequately compensated for the job done / [redacted] Style Definitions */ Sincerely, [redacted]

Contact
Address: Bronx, NY 10465
Phone: 347-434-9631
Website URL
http://mmtreecutting.com/tree-removal-service.html

About US
M&M Tree Cutting has been the trusted source for tree removal services for years! Though we treasure the arbors that grace our city, we know that dead and decaying trees are unsightly and hazardous to your property. Why not let seasoned professionals take care of this precarious removal task, ensuring your own safety and piece of mind. We use only professional grade equipment to effectively remove trees.
Our experts are fully licensed and insured to keep your property safe. All precautions are taken to ensure removal of the tree without ANY property damage GUARANTEED!
Our cutting-edge equipment can remove any size tree. Effective, immediate tree removal process!
As a general guide, tree removal is easy to estimate what it will cost to have the tree removed. Use any nearby building as a guide. Each story is approximately 10-12 ft. Use the building to guestimate what size the tree is, then use the helpful guide above to give you an idea of what to expect to pay for its removal!

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Additional Details
Hours: 24 h
Payment Accepted: Cash, all cc

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GMB Listing
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
My concerns are:
I was told the work would be completed on 11/5; but did not receive any notification that it was changed
I was told a private paving contractor would do the work, so how does emergency tree removal fit into this picture?
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The customer hired K&J to complete tree removal work in September Upon completion of the work, we were notified of damage to curbingK&J intends to repair the damaged curbing and indicated to the customer that we would attempt to schedule the work for the week of November
3rd. Unfortunately due to the rain and high winds on November 1st, our crews were working on emergency tree removal the earlier part of the weekAs it is raining today (November 6th), we are also unable to address the the curbing replacement todayK&J intended to contact the customer before the end of the week to discuss reschedulingWe received notification of this concern prior to making contact with the homeowner
K&J will replace the curbing as agreed promptly when weather conditions permitAt this time, it is likely that the repair will be completed early during the week of November 10thThe customer will receive a phone call regarding scheduling and completion of the work

Although K&J specializes in tree removal and pruning work, unfortunately it is difficult to determine exactly how much brush will grow in an area in any period of time. K&J acted as quickly as possible to work with the property owners to answer questions and clarify concerns regarding the scope of work and offered possible resolution by way of completing the project in the fall or winter months.K&J can arrange to complete additional repairs that may be required, however we ask that the customer provide a bit more detail with regard to the lawn repairs requested so we may follow up accordingly.

Complain[redacted]
I am rejecting this response because:  As previously stated, the damage was sustained to my home on 2/23/16.  I am without a chimney cap since that date.  How is it acceptable to respond that they are still waiting on a schedule date to replace it?  It has been 5 months!  The backflow was thought to be fixed months ago, but I notified the company there is a problem with the newly installed backflow on June 20th.  how is it acceptable more than a month later to still be trying to schedule someone to come out and install a new one?  The company is clearly trying to stall.  they've waited to the end of their 14 day grace period to respond to my claim, simply to say that they've been in touch with me and are trying to schedule someone to come complete these fixes?  This is a stall tactic. the only truthful part I can find is that, yes, we have had correspondence.  However, the last date of correspondence with the company was July 8.  I need these items fixed immediately.  I have documented evidence of the dates upon which I notified the company the chimney cap was damaged as well as the damage to the newly installed backflow, and can provide upon request.  Please do not allow another 14 days for the company to provide another evasive email response.  REAL action is required.
Sincerely,
[redacted]

K&J was hired by the customer to complete tree removal on the property. Work commenced on Tuesday, May 19, 2015. Customer was contacted at the end of the business day and was advised that the tree work would be completed the morning of Thursday, May 20th with a separate wood pick up to follow....

The crew indeed completed the tree work on Thursday, May 20th and K&J sent a log truck to pick up the wood on Friday, May 21st and again the morning of Saturday, May 22nd. K&J agreed to remove debris left behind along the wood line in addition to removing the logs. Upon completion of this phase of the project, K&J office staff contacted the customer to arrange for additional clean up and lawn repairs even though the contract stipulates that "any lawn or driveway indentations caused by trucks or equipment will not be the responsibility of K&J Landscaping, LLC". The customer voluntarily took action to clean the debris without providing K&J with the opportunity to send staff to remedy the issue. Multiple telephone conversations and messages were exchanged between the customer and K&J office staff to discuss owner concerns and reach resolution. When the customer requested a reduction in price, K&J again offered the customer an opportunity to complete clean up and repairs as is standard practice in the unusual event that damage is sustained to the property. The customer again requested a reduction, and staff asked the customer to provide an estimate from a landscaper of his choice to remedy the issue in an effort to place a fair and equitable dollar amount on the repairs. Customer did not want to hire another vendor to do the repairs, indicating he would complete the repairs himself. As customer states pictures are available, K&J would like to review said documentation in an effort to conclude this matter and receive payment in a total amount to be mutually agreed upon by both parties.

K&J requested a separate agreement be signed for stump grinding as the customer originally intended to hire a subcontractor K&J used previously and as such, the original agreement indicated that stump grinding was crossed off as an addendum to the original agreement. In an effort to...

protect both the customer and K&J as contractor, a separate agreement would outline the exact scope of work to be conducted. We apologize for any inconvenience this request caused the customer. In good faith, K&J agrees to complete the stump grinding at no extra cost. Typically, the stump grinding agreement does not include any debris removal, rather the stumps are ground and debris is raked back into the hole. Again, in good faith, K&J will remove debris related to the stump grinding per the customer's request.

Complaint: [redacted]
I am rejecting this response because: If someone was at my place of residence to fix the fence, they did not make their presence known to me.
Sincerely,
[redacted]

As of the date of this response, the chimney cap and the backflow device are both replaced. The customer has elected to have his irrigation contractor make repairs to impacted sprinkler heads and will forward the bill for this service upon completion.To that end, it is our understanding that the issue will be resolved and closed upon completion of the sprinkler head repair.

K&J has received the customer's payment with reduction in cost and accepted said payment as payment in full as of Monday, June 8, 2015.

K&J staff has been in contact with the customer and has advised that the replacement of the back flow valve and the chimney cap are pending schedule dates from the contractors. It is our understanding that the lawn repair work has already been completed, however, if the customer has additional...

concerns related to the lawn, K&J will review the concerns with the customer and address them accordingly.  Staff will continue to work with the customer to remedy the pending concerns as quickly as possible to ensure a resolution that meets the customer's satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

On May 19, 2015, K&J provided a proposal to the customer for land clearing work based upon current existing conditions. On June 2nd when the crew attempted to begin the project, the brush and trees showed signs of substantial additional growth and were in full bloom, thus increasing...

the labor and materials required to complete the project. In response to these concerns, the owner of the company arranged a meeting with the customer to review the project the afternoon of June 2nd.  At this time the customer was advised that due to the growth of the brush and trees, completion of the project in the spring/summer months would cost more than originally quoted. K&J suggested that the homeowner wait until the winter time when the leaves have fallen from the trees as the original price can be honored at that time. The customer also requested repair of the driveway as a depression was caused by an outrigger on one of the trucks. This repair was completed as agreed the week of July 6, 2015.

Complaint: [redacted]
I am rejecting this response because: As a company that deals daily in tree and brush they should of been well aware that plants grow in the spring.  Maybe adding a disclaimer of some sort.  during the 14 days that passed during the time of the agreement and time of the company arriving you mean to tell me that my yard grew so much that it warranted an 83% increase in price from $3400 to $6000.  i can understand an additional 10-15%.  not 83%.  and as for my driveway while you did repair the main damage.  you missed the other depressions your truck had left and the 1 foot by 6 foot holes from the tires and i understand that your agreement says your not responsible for that type of damage.  since the agreement was never honored I would like my property back to where it was before you arrived.   and if you would of called to schedule I would of shown it to you..   please call me if you are going to come repair the rest of the driveway and grass area that was ruined.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
We (my wife and I both) recall the events/circumstances
differently than K&J
Their response does not address the true
substance of our complaint; The contract we signed with K &J clearly stated
they would use mats on our lawn, that they would stick to the perimeter of the
property, and remove all wood and debrisThat is what we paid for when
contracting with them
They did not use mats, per their contract
with us, when driving over the center of our lawn, they did not stay along the
perimeter, per their contact with us(This, while they had their truck in
reverse, wheels bearing down into the center of our lawn, attached to a
rope which was tied to another one of our trees (not intended to be taken down
or damaged) being used as a fulcrum to yank down the intended treeThey
discarded, (and never removed) some wood into the woods of our property until my wife asked them to stop, rather
than taking it away, per their contract with us
No offer was made to us that indicated
K&J would address the mess, or repair our propertyOn Saturday, May 23rd
when [redacted] spoke with my wife, she told her we were upset and currently in our
yard cleaning up the mess[redacted] said that "landscaping services were available,"
implying that there would be additional costs to repair
The details as we recall:
The job was started on Tuesday, May 19thOn Saturday, May 23rd, [redacted] called our house
approximately pmUp to this point there were multiple conversations
between K &J but they were strictly about getting the large trees off of our
lawn in a timely manner, which was accomplished and finished Saturday morning;
five days after the first and largest tree was dropped on our lawnMy wife returned her callAfter a brief discussion on how
dissatisfied we were with how this job went, and the mess and damage to our
property, [redacted] asked what they "could doMy wife asked "what are you
offering?" [redacted] had no answerAt no time during that call or prior to this
time, did [redacted] offer to send somebody out to clean up our yardMy wife
explained that we were (at that moment) outside cleaning up the mess they had
left; that we were pretty upset with the condition of our propertyNo offer
for clewas made other than "landscaping services were available" and
something about them not being responsible for damageIt was never presented
as something they would do as part of the jobIt was presented as an
additional expense option if we wanted itOtherwise, why not just say we will
send someone out at XXXX time to clean up?
My wife told [redacted] she wanted to discuss
further with me, what action we wanted taken[redacted] and my wife agreed to speak
again on Tuesday, after the holiday weekendOn Tuesday we did not hear from
K&JWe ended up speaking on Wednesday, May 27thAt that time, after
discussions with my wife, I requested from Jen, a reduction in the price
as compensation for the work that we had to do to repair and/or prevent any
additional damage to our lawn (which, by the way, would never pay for
the extent of repairs or clean up needed)[redacted] said she needed to speak with [redacted] about our
request to lower the amount dueAgain, she offered their landscaping "options"
This was not a "free of charge" offer or in any way conveyed that
they wanted to make this right for usAt no point did anyone from their
business came out to investigate our property or the claims of our
dissatisfactionI wish they hadI believe any self-respecting business would
have been appalled to see what was there
With respect to K&J's comments about not
giving K&J them the opportunity to clean the property before doing it
ourselves: At no point in the multiple conversations with [redacted], up to Tuesday
May 27th were we given any indication, offered or informed someone would be out
to clean up the yard. It had been over a week of multiple complaints and
phone calls with them regarding the condition of our lawn, through and after the
work was "done." We did what we thought was right for our property on Saturday,
as soon as the large wood was removedIt was only then that we realized the
full extent of the damage and mess left behindIn addition we invest good money into the
care of our lawnWe were anxious to halt any additional damageUp to this
point K&J didn't appear too concerned about the passing of time or any
damage to our propertyIt was unrealistic of them to offer for us to get
additional estimates for landscaping, or wait for their landscaping offer to
come throughWe no longer trusted this business to do any job right.K n J's response to the Revdex.com speaks only
to what they tried to do after the fact, and frankly it was not presented in a way that gave us any confidence that they intended to make things right with usWe believe the real issue is that they
made a contract with us that they did not keepWe believe this job was poorly
planned (first by taking down the largest tree on the property, obstructing
their ability to get to the smaller trees without driving across the center of
our property, and second by poor planning for the timely removal of LARGE tree
trunks and debris strewn about our property.) We are not in the habit of contacting the Revdex.com, nor did we
have unrealistic expectations that our lawn to be pristine after the work, but
we have had many trees taken down in the past and THIS job warranted such
action to the Revdex.comWe believe this company misrepresented through
contracting with us, the job they were going to do, and their capabilities to
do so professionallyCompounding the problem was the business owner's total
hands off approach to us, leaving the dirty work of talking to us over the
course of two weeks, to [redacted].I am attaching photos, but they really do not
do it justiceWe have a full acreThis was no small messThe large bark, debris and piles of
sawdust was extensive and embedded into and across the property covering a
strip 6-feet wide and aproxfeet long on one side, and all the way across
the full back yard (about feet)The pictures represent a very small
portion of the messThe trees were dragged across and up the full length of our
property when removed on Friday and Saturday (only compounding the damage done
to the lawn by allowing the trees to lay on the property for several
days).
Against our better judgement, but because we
realize there was an expense to them to do this job, we have paid them
(plus tax) at this pointAs we later discovered, our wood was hauled
approximately houses away and given to a local resident, so there were no
dumping fees (for all we know the resident may have paid K&J for our wood)
There was NO clean up once the large branches were removed"Removal of wood
and debris", as noted in the contract, meant just that
to us
We maintain that K&J has been more than adequately
compensated for the job done.
Sincerely,
[redacted]