Discount Valley Inc

Hello, My name is ***, I am the manager at Discount ValleyI remember this customer very well and we explained to her that we cannot take back any open items at allThe opened perfumes on our shelf are for testers so that our customers are able to smell the scent before buying itThe
return/exchange policy is written on every cashier counter and is on display in our storeThe customer did not like us refusing her trying to return the items and she left them on the counter and said to keep themHer opened perfumes are still her and she can pick them up at her convenienceWe try our best to make all our customers happy and our policy is very clear, we do not take back any opened items for any reasonOur policy is not written on the receipt because you get the receipt after you pay and the policy is already written in our storeI apologize to this for any confusion but if we bend the policy for one customer than we will have to do it for everybody and it is not possibleAny questions you can call me at ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
First of all, I came 10mnts before the building was close and they close at 8pm. Second of all, when I came I told them I was new and I was checking to see what they have because I heard they had just opened in which they had acknowledge. When I was at the cash register paying, they did not tell me about the return policy nor did they point to the return policy when I was there. To make matters worst, the return policy is not written on the receipt. They only show it to me after I was making the return not before. The customers needs to know about the policy before making any transaction. If they don't want to inform the customer verbally about the store policy, it is very important that the return policy is written on the receipt so that we know. Many customers will overlook a written policy at the store if they are not notified before hand especially with that being unusual.  When I made the purchase, I was not told about the written policy. Its when I went to exchange it, I was told about which should have been the other way around. That is not good business and they are wrong. I was not informed and they are the one to blame prior to that. When I went to make the return, that is when he had shown me the return policy written. Secondly, they chose the wrong place to put the policy which should have been obvious at the time you walk through the door. It is place at the very top very close to the ceiling and the store has a very high ceiling. They need to find a better place to put the sign so all the customer to see and inform the customer about the return policy when the purchase is made not when they have a return.  They have to know that they made several mistakes instead of trying to be so defensive and rigid. The first mistake they make is not writing the return policy on the receipt. Second, they did not tell me about the return policy or even to make me aware and point to the sign of the policy when I was first at the store. Third, as a business person you have to acknowledge that when you make a mistake, you try to find a solution to it so it won't happen. The only way this problem might occur again or they might loose customer its if they don't get a solution to it. This is not how business is done. As a businessman/businesswoman/entrepreneurs, you have to acknowledge that you will make mistake and instead of making excuses for your mistakes, you should reevaluate and reeducate yourself on what you should do to prevent making that same mistake. The only way a business can grown is by acknowledging where you made that mistake and fix it. Like I stated before, in order for this to not happen again they have to acknowledge what they did wrong and not to repeat their mistakes. The solution to this is to acknowledge all customers of and where the policy is written at the store. If they are going to be so stern and rigid on the return policy, the policy HAS to be written on all of the receipts. We can't come to work when we want and work when we want and expect to get paid, get a raise, or a promotion. If we want a raise, a promotion and get paid, we have to work very hard. Same thing with them, they cannot just decline a return or an exchange when they did not do their job by informing the customers about the return policy or most importantly, including the return policy on the receipt so that we all know. They did not do what they were suppose to and that is why we are here today. If they did their job correctly, we would not be in this situation.      
Regards,
[redacted]