Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below First of all, I came 10mnts before the building was close and they close at 8pmSecond of all, when I came I told them I was new and I was checking to see what they have because I heard they had just opened in which they had acknowledgeWhen I was at the cash register paying, they did not tell me about the return policy nor did they point to the return policy when I was thereTo make matters worst, the return policy is not written on the receiptThey only show it to me after I was making the return not beforeThe customers needs to know about the policy before making any transactionIf they don't want to inform the customer verbally about the store policy, it is very important that the return policy is written on the receipt so that we knowMany customers will overlook a written policy at the store if they are not notified before hand especially with that being unusual When I made the purchase, I was not told about the written policyIts when I went to exchange it, I was told about which should have been the other way aroundThat is not good business and they are wrongI was not informed and they are the one to blame prior to thatWhen I went to make the return, that is when he had shown me the return policy writtenSecondly, they chose the wrong place to put the policy which should have been obvious at the time you walk through the doorIt is place at the very top very close to the ceiling and the store has a very high ceilingThey need to find a better place to put the sign so all the customer to see and inform the customer about the return policy when the purchase is made not when they have a return They have to know that they made several mistakes instead of trying to be so defensive and rigidThe first mistake they make is not writing the return policy on the receiptSecond, they did not tell me about the return policy or even to make me aware and point to the sign of the policy when I was first at the storeThird, as a business person you have to acknowledge that when you make a mistake, you try to find a solution to it so it won't happenThe only way this problem might occur again or they might loose customer its if they don't get a solution to itThis is not how business is doneAs a businessman/businesswoman/entrepreneurs, you have to acknowledge that you will make mistake and instead of making excuses for your mistakes, you should reevaluate and reeducate yourself on what you should do to prevent making that same mistakeThe only way a business can grown is by acknowledging where you made that mistake and fix itLike I stated before, in order for this to not happen again they have to acknowledge what they did wrong and not to repeat their mistakesThe solution to this is to acknowledge all customers of and where the policy is written at the storeIf they are going to be so stern and rigid on the return policy, the policy HAS to be written on all of the receiptsWe can't come to work when we want and work when we want and expect to get paid, get a raise, or a promotionIf we want a raise, a promotion and get paid, we have to work very hardSame thing with them, they cannot just decline a return or an exchange when they did not do their job by informing the customers about the return policy or most importantly, including the return policy on the receipt so that we all knowThey did not do what they were suppose to and that is why we are here todayIf they did their job correctly, we would not be in this situation Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below First of all, I came 10mnts before the building was close and they close at 8pmSecond of all, when I came I told them I was new and I was checking to see what they have because I heard they had just opened in which they had acknowledgeWhen I was at the cash register paying, they did not tell me about the return policy nor did they point to the return policy when I was thereTo make matters worst, the return policy is not written on the receiptThey only show it to me after I was making the return not beforeThe customers needs to know about the policy before making any transactionIf they don't want to inform the customer verbally about the store policy, it is very important that the return policy is written on the receipt so that we knowMany customers will overlook a written policy at the store if they are not notified before hand especially with that being unusual When I made the purchase, I was not told about the written policyIts when I went to exchange it, I was told about which should have been the other way aroundThat is not good business and they are wrongI was not informed and they are the one to blame prior to thatWhen I went to make the return, that is when he had shown me the return policy writtenSecondly, they chose the wrong place to put the policy which should have been obvious at the time you walk through the doorIt is place at the very top very close to the ceiling and the store has a very high ceilingThey need to find a better place to put the sign so all the customer to see and inform the customer about the return policy when the purchase is made not when they have a return They have to know that they made several mistakes instead of trying to be so defensive and rigidThe first mistake they make is not writing the return policy on the receiptSecond, they did not tell me about the return policy or even to make me aware and point to the sign of the policy when I was first at the storeThird, as a business person you have to acknowledge that when you make a mistake, you try to find a solution to it so it won't happenThe only way this problem might occur again or they might loose customer its if they don't get a solution to itThis is not how business is doneAs a businessman/businesswoman/entrepreneurs, you have to acknowledge that you will make mistake and instead of making excuses for your mistakes, you should reevaluate and reeducate yourself on what you should do to prevent making that same mistakeThe only way a business can grown is by acknowledging where you made that mistake and fix itLike I stated before, in order for this to not happen again they have to acknowledge what they did wrong and not to repeat their mistakesThe solution to this is to acknowledge all customers of and where the policy is written at the storeIf they are going to be so stern and rigid on the return policy, the policy HAS to be written on all of the receiptsWe can't come to work when we want and work when we want and expect to get paid, get a raise, or a promotionIf we want a raise, a promotion and get paid, we have to work very hardSame thing with them, they cannot just decline a return or an exchange when they did not do their job by informing the customers about the return policy or most importantly, including the return policy on the receipt so that we all knowThey did not do what they were suppose to and that is why we are here todayIf they did their job correctly, we would not be in this situation Regards, [redacted]