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Discover Lake Tahoe, Inc.

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Discover Lake Tahoe, Inc. Reviews (1)

Review: Discover Lake Tahoe offers various tours. They contract out with other companies to sell tickets on their behalf. I used a company called [redacted] (f/k/a [redacted]) to book 6 seats on a tour from Lake Tahoe to Yosemite on July 3, 2015. I immediately got an email confirmation that my seats were booked and my credit card was immediately charged. For weeks, I called and emailed to get my etickets. I was lied to, hung up on and ripped off. Finally, after threatening to sue, [redacted] told me the tour operator, Discover Lake Tahoe had overbooked and I had no tickets. Yet, I was charged! This was a once in a lifetime trip for myself and my children and was the highlight of our 5 day trip to Lake Tahoe. When I spoke by telephone to the tour operator, he said he was sorry and that [redacted] was a horrible company. So, why deal with them? If Discover Lake Tahoe KNEW about [redacted] and how they were ripping people off..it was their job to stop it. I bought tickets based on Discover Lake Tahoe's contract with [redacted] and relied on them to not rip me off and ruin my vacation. Shame on Discover Lake Tahoe for their business relationships and their business practices. I am also filing a complaint with the AG's office in Georgia, where [redacted] is based, and in California. My family is so disappointed and my credit card company now has to fight to get my ripped off charges removed. Terrible, terrible way to do business.Desired Settlement: I want the tour that I paid for, from Lake Tahoe to Yosemite, on July 23, 2015. I want what I paid for and what was promised. Or, I want a refund of the cost of my entire trip since this was the highlight. In the alternative, I want Discover Lake Tahoe to provide some other tour, free of charge, during our week in Lake Tahoe from July 20 - July 24, 2015. Good luck to me...I am sure!

Business

Response:

After 10 years of great business relationship with [redacted], they ran into financial problems and sold to [redacted]. I was notified of that on July 10, 2015. Since then, the new [redacted] sold tickets to two customers ( one of them [redacted] ) without contacting me on availability or to notify me period about these bookings, as a matter of fact ( as I told Ms. [redacted] on the phone yesterday) they did contact me about Ms. [redacted]'s reservation only 24 hours prior the tour even though she booked 3 weeks before that. I told them we were sold out.I apologized to [redacted] yesterday on the phone about this situation and assured her that I will no longer be associated with this companysince they are obviously incompetent and as promised, I sent in a letter today notifying them of such action. Since this all just happened, this is not the case where I've witnessed bad business and not acting upon it as accused by [redacted]. I'm as much a victim in this case as her. Sincerely[redacted]Discover Lake Tahoe tours

Consumer

Response:

I am rejecting this response because: Although the business owner did apologize, that does nothing with respect to the fact that my credit card was charged, I was lied to, hung up on and promised tickets, on behalf of this owner, for weeks before finally being told the truth. I don't believe a business owner who contracts with 3rd parties to do its selling can simply say "sorry" and walk away, leaving customers ripped off and plans ruined. Based upon the confirmation of ticket availability and charges to my credit card, I rented a small car, rather than a larger one which would have allowed my family to drive ourselves to Yosemite. As of now, there are no larger cars available. So, I lost the opportunity to even take my family to Yosemite by car. This was all based on a terrible business relationship. And, I might add that the owner told me that ever since [redacted] purchased the company f/k/a [redacted]) there has been nothing but trouble and that [redacted] is a terrible company. So, there was definitely notice before my rip-off deal. In fact, if one takes a look at reviews online, it is clear that [redacted] often rips off customers, lies, cheats, and makes promises it has no intention on keeping. A business owner has a responsibility to all of its customers to treat them fairly and contract with 3rd parties who won't rip them off. The owner says he canceled his relationship with [redacted] (f/k/a [redacted]). Good for him. How does that help me and my family? Or, does that not matter at all?

Business

Response:

The customer's credit card was charged by [redacted], customer was lied to, hung up on and promised tickets by [redacted] without any notification or authorization by Discover Lake Tahoe Tours and most definitely NOT on behalf of me ( the owner ). Again, [redacted] just sold and these issues just started, I didn't wait months to act upon it, I did it immediately, they have been fired after two incidents both two days apart, unfortunately one of them is the customer in this case.As a business owner I have a responsibility to all of my customers to treat them fairly and contract with 3rd parties who won't rip them off, which I dothat's why [redacted] is gone.

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Description: Sightseeing Tours, Buses - Charter & Rental

Address: 3672 Willow Ave, South Lake Tahoe, California, United States, 96150

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