Discover Life Chiropratic

June 2, To Whom This May Concern: This is in response to a negative complaint filed against my business Discover Life Chiropractic by a [redacted] ***Enclosed please find documentation regarding this complaintUpon review, you will find this complaint is unwarranted, and should be removed from the recordMs [redacted] wrote a bad check, that still remains unpaid, and asks for "the debt to be removed, and an apology letter to her be sent"Ms*** purports that Discover Life Chiropractic has "poor record keeping"The evidence shows, it is she who has a problem with record keeping [redacted] wrote a check in the amount of $to our business on 10/20/that was returned to us due to non-sufficient funds in November of My staff attempted to contact Ms [redacted] on several occasions to clear this matter in and They called the home telephone number provided by Ms [redacted] on her first visit on her intake paperwork (copy enclosed)The phone number provided was, and still is, disconnectedMs***, I am sure, was made aware by her bank that the check was returnedWe had received no contact or payment from Ms***In May of 2014, Ms [redacted] contacted our business after her account had been turned over to [redacted] , a collection agencyThe balance due to our business is the amount of the returned check plus the $returned check fee per our office policy signed and agreed to by Ms [redacted] on 10/05/(copy enclosed) The recent calls from Ms [redacted] to our business were very belligerent, and threatening to both my staff, and to me, personallyShe initially denied ever being in our office, then said this was her insurance company's responsibility, and then stated "it was unfair, as this is a medical expense." The fact remains, she wrote a check to our business that was returned due to insufficient fundsOur records show we have received no payment or contact from her until nowMy staff and I advised her she needed to take up the matter with [redacted] , as when a debt is turned over to collections, that is the policyShe continued to call our office no less than three more timesPer her request, an itemized copy of her ledger was sent to her Her past due account came to our attention during recent transition to electronic medical records as required under the new Affordable Care ActDiscover Life Chiropractic acted In accordance with the law and the office policy outlined and agreed to and signed by Ms [redacted] (copy enclosed)If Ms [redacted] can provide evidence this debt has been paid in full, Discover Life Chiropractic will be happy to oblige her wishes Please find enclosed: Intake form with contact phone number provided by Ms [redacted] Ms [redacted] Ledger Copy of returned check from Ms*** Copy of signed Office Policy by Ms*** Copy of Debt turned over to [redacted]

June 2, 2014 
To Whom This May Concern: 
This is in response to a negative complaint filed against my business Discover Life Chiropractic by a [redacted]. Enclosed please find documentation regarding this complaint. Upon review, you will find...

this complaint is unwarranted, and should be removed from the record. Ms. [redacted] wrote a bad check, that still remains unpaid, and asks for "the debt to be removed, and an apology letter to her be sent". Ms. [redacted] purports that Discover Life Chiropractic has "poor record keeping". The evidence shows, it is she who has a problem with record keeping. 
[redacted] wrote a check in the amount of $71.69 to our business on 10/20/2010 that was returned to us due to non-sufficient funds in November of 2011. My staff attempted to contact Ms. [redacted] on several occasions to clear this matter in 2010 and 2011. They called the home telephone number provided by Ms. [redacted] on her first visit on her intake paperwork (copy enclosed). The phone number provided was, and still is, disconnected. Ms. [redacted], I am sure, was made aware by her bank that the check was returned. We had received no contact or payment from Ms. [redacted]. In May of 2014, Ms. [redacted] contacted our business after her account had been turned over to [redacted], a collection agency. The balance due to our business is the amount of the returned check plus the $25 returned check fee per our office policy signed and agreed to by Ms. [redacted] on 10/05/2010 (copy enclosed).
 
The recent calls from Ms. [redacted] to our business were very belligerent, and threatening to both my staff, and to me, personally. She initially denied ever being in our office, then said this was her insurance company's responsibility, and then stated "it was unfair, as this is a medical expense." The fact remains, she wrote a check to our business that was returned due to insufficient funds. Our records show we have received no payment or contact from her until now. My staff and I advised her she needed to take up the matter with [redacted], as when a debt is turned over to collections, that is the policy. She continued to call our office no less than three more times. Per her request, an itemized copy of her ledger was sent to her. 
Her past due account came to our attention during recent transition to electronic medical records as required under the new Affordable Care Act. Discover Life Chiropractic acted In accordance with the law and the office policy outlined and agreed to and signed by Ms. [redacted] (copy enclosed). If Ms. [redacted] can provide evidence this debt has been paid in full, Discover Life Chiropractic will be happy to oblige her wishes. 
Please find enclosed: 
Intake form with contact phone number provided by Ms. [redacted]
Ms. [redacted] Ledger 
Copy of returned check from Ms. [redacted] 
Copy of signed Office Policy by Ms. [redacted] 
Copy of Debt turned over to [redacted]