Discoverorg LLC

We have no record of any information regarding the complainant existing now or ever having previously existed in our database.

Complaint: [redacted]
I am rejecting this response because:This is a very strange and untrue assertion. Our term ended on December 31, 2017. Prior to the end of this term, I deactivated all accounts (except my own - the interface will not allow this) and disabled/de-activated all MAP/MAT integrations. I also turned off all deal triggers and notifications. I have even deleted saved lists.Furthermore and regardless, we haven't engaged in any marketing activities since this term ended less than a week ago. We are not using DiscoverOrg in any way. I'm not sure why they would suggest otherwise. 
Sincerely,
[redacted]

[redacted] signed up for a one year subscription that contained an automatic renewal provision. DiscoverOrg's representative informed Mr. [redacted] on multiple occasions that the agreement was scheduled to renew, and specifically informed him of the deadline to do so.  Mr. [redacted] ignored these...

notifications, and did not contact DiscoverOrg until after the deadline had passed.  [redacted] now refuses to pay the invoice that is due for the renewal term, despite the fact that it is continuing to use data it downloaded from DiscoverOrg.  If the subscription had terminated, then [redacted] would no longer have a license to use our information for its marketing purposes, but it continues to market its products using our data.  It seems that [redacted] should at minimum cease using the licensed content if it is going to withhold payment. It seems that it is [redacted], not DiscoverOrg, that is engaging in an unfair business practice, seeking to enjoy services while refusing to pay for them.

The complaint is without merit. While complainant claims to object to the use of his email address for unsolicited communication, he has allowed his email address to be posted publicly on the following website: [redacted].  Furthermore, the company is...

under no legal obligation at avoid including complainant's business email address in its commercially available compilation of business-to-business marketing information. Complainant is free to unsubscribe from any unwanted marketing emails he may receive from third parties, regardless of whether they are customers of the company, or whether they have obtained complainant's email address from another source, including the aforementioned website. 
Nevertheless, while under no legal obligation to do so, the company has removed complainant's email address from its database.  Yet, complainant has not withdrawn or amended this complaint.

The complainant have no reason to be upset with DiscoverOrg.  The contract complainant signed, which he seems to admit he did not read, provides:  "On the last day of the Term, the Term will extend for a successive period equal to the length of the Initial Term, unless either party...

notifies the other in writing at least ninety (90) days prior to the end of the then-current Term of its intent that the Term not so extend."  Complainant admits that he did not submit any notice, and therefore the subscription renewed for an additional year. Even more interesting is the fact that after the renewal date, when complainant argues the contract should have ended, complainant's users downloaded more than 73,000 records from DiscoverOrg's database, and otherwise continued to use the service.  So, the contract he signed provided for renewal and they continued to use it, but now he claims that DiscoverOrg is the one who is acting fraudulently.  That seems backwards.  And this is in addition to the fact that complainant's original subscription was offered at a steep discount.

As you can see we in the top right, I told Aaron G[redacted] we were not renewing on 5/22/2017. They then auto-renewed XSi on 6/15/2017 for new two year contract start date on 7/15/2017.5/22/17 - Andrew G[redacted] does not acknowledge cancellation and attempts to set up a phone conversation with Andrew B[redacted], VP of Customer Success5/22/17 - I write back Aaron G[redacted] that I'm traveling the next three weeks and that we had the service for years and are not getting the return on investment we need.5/22/17 - Aaron G[redacted] writes back, this is why he wants me to have a call with their VP5/22/17 - I write back to Aaron G[redacted], we have tried all of their advice and we are not getting new customers and that we will try other methods to reach new contacts.6/14/17 - Nic J[redacted] emails they have that XSi is in the early renewal period and that their are additional perks6/27/17 - I write to Nic J[redacted]: To reiterate, XSi is not renewing our DiscoverOrg account. Please make sure it does not auto-renew as we have has significant issues with DiscoverOrg during the contract with billings.6/29/17  Nic J[redacted] writes, "we can jump on a call to discuss"6/29/17 I write Nic J[redacted], No. Final decision and I'm on vacation for 2 weeks.  6/29/17 Nic J[redacted] writes back "Your renewal was processed on 6/15 and your new expiration date is 7/15/2019" 6/29/17 I write back to Nic J[redacted] "I own XS. We are not renewing. I don't need to have a conversation with you." 6/30/17 Nic J[redacted] writes back "The access will remain on according to our commitment to each other and if you'd like to talk through details on that, let me know when it's convenient and I'd be happy to bring my VP to that call." I escalated this to their VP and then to their General Counsel. They did cancel finally reverse the auto renewal, but, the issue is they have deceptive practices which I'm sure they are forcing auto-renewals where companies do not want to renew, but they are giving them the run around with different people to the extent that they delay the customers cancel until it's too late. I have been in business for 27 years, on the board of 3 International IT associations and I have a real problem with their deceptive practices. [redacted]

Complaint: [redacted]
I am rejecting...

this response because:DiscoverOrg is involved with deceptive business practices. They include a (2) two year auto-renewal in their contract that states if they are not notified "more" than thirty days before the end of a contract it will auto-renew. Their sales force and executives engage in tactics to make a customer delay notification by attempting to turn email communication into a telephone call with a sales representative and then management. We notified DiscoverOrg via email more than thirty days before our contract ended via phone and email, yet the sales representative persisted in pestering for a phone calls to discuss a decision in order for our company to not meet the thirty day threshold. We find their business practices very deceptive and do not want other companies to fall for their tactics. Revdex.com should investigate other complaints or lawsuits against their company.
Sincerely,
[redacted]

We think this matter should be governed by the language of the contract.

While we regret that the complainant had a bad experience, there is no merit to this complaint, and the statements are false and defamatory. Complainant is the CEO of a software company that executed a license agreement with DiscoverOrg. Complainant did not comply with the terms of that contract as...

they relate to cancellation, possibly because he did not read the terms before signing (or any time in the subsequent 10 months). But a business that executes a contract with another business is presumed to have read all of the terms of that contract, and in any case is bound by them. Furthermore, it is neither harassment nor intimidation to place a delinquent account into collections, nor to file suit if invoices are not paid.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

DiscoverOrg regrets that Complainant's experience did not match her expectation.  However, DiscoverOrg denies that it failed to perform its obligations under the contract with Complainant or otherwise acted improperly. In particular: 
1. Complainant's claims about the accuracy of the data...

are simply false. Without more information, however, it is impossible to tell why Complainant may have had the experience reported. 
2. The comparison to LinkedIn is not appropriate. LinkedIn provides solely user-generated content. DiscoverOrg's data is the result of independent research and provides email addresses and phone numbers, which LinkedIn does not do. If Complainant did not need email addresses and phone numbers, then indeed, she may be better suited to use LinkedIn. 
3. If Complainant was unable to access companies headquartered in the specified area then either (1) there was an error in the configuration of her account, (2) she is mistaken about where one or more companies are headquartered, or (3) the location of the headquarters of one or more companies in the database is incorrect. There is a mechanism in the database user interface to report data perceived to be erroneous, and it appears Complainant did not avail herself of this option. In any event, without knowing the company in question, it is impossible to determine which of the foregoing potential causes resulted in Complainant's experience. 
4. Complainant was given the two free months she was promised.  She was given 14 months for price of 12 months. The agreement was executed November 17, 2017 and provided for the first payment to be due January 15, 2017. She was issued an invoice in December 2016 indicating that payment was due as specified in the contract. It is unclear why Complainant believes she did not receive her two free months. 
5. The agreement clearly sets forth the grounds and the means of terminating the contract.  It appears that Complainant neither had grounds to terminate the agreement nor followed the procedures for termination set forth in the agreement. 
Nevertheless, DiscoverOrg has agreed to waive any claims for payment it may have under the agreement as Complainant requested.

Our records show that after the renewal date, Mr. [redacted] logged into our system at least 8 separate times, on January 2, 4, 5, and 10. On those occasions he performed 297 searches in the database. If the license expired as [redacted] argues, then they were not authorized to access our computer system.  Notably, because the agreement provided for automatic renewal of the term thereof, DiscoverOrg would have been in breach of the agreement if we had terminated the access.

It appears that Mr. [redacted]'s "personal information" was removed from our database on December 13, 2017, and that he was notified of its removal on that date.  In response to the request, the information in question consists of his name ([redacted]), employer (Central New Mexico Community...

College), job title (Senior Programmer Analyst), business email address ([redacted]@cnm.edu), and office phone number ((505) 224-4000 [redacted]).  All of the foregoing information is available via public sources, and the statement that the information was gathered "from restricted sources using illegal means" is baseless and defamatory. DiscoverOrg reserves all rights with respect to this matter.

Complaint: [redacted]
I am rejecting this response because:Again, this is a puzzling assertion to make.DiscoverOrg's platform is robust and sophisticated. Their customer success model is one of the best I've ever experienced. I'm very surprised, therefore, to read such an incorrect characterization of my user sessions. DiscoverOrg's records will show that during each of those sessions, I turned off user accounts, integrations, notifications, triggers, and anything else that I could think of. I've seen DiscoverOrg respond to other complaints with similar assertions, so I wanted to be completely certain that no one at my company would inadvertently use any part of the platform or its intellectual property. In an attempt to be thorough, I did this on more than one occasion and even signed in briefly to see if the account was still active.Is it possible that the mere act of signing into a platform with "saved searches" could generate activity like they describe? I don't know. Regardless, I did exactly zero "searches" and pulled no data in any real sense of the word. I'm confident that if DiscoverOrg were to take a second look at these sessions (and examine all of the data attached to them), their concerns would be assuaged. Sincerely,
[redacted]

The complainant signed a subscription agreement that included a renewal provision; essentially, the subscription was designed to continue indefinitely unless cancelled by either party, which could be done on a yearly basis. Complainant did not submit the cancellation notice within the time frame set...

forth in the agreement, and so DiscoverOrg deemed the subscription to continue into the next year and invoiced the complainant accordingly. Complainant proceeded to publicly disparage DiscoverOrg on Twitter, including purchasing anti-DiscoverOrg advertisements. DiscoverOrg agreed to terminate the agreement and released complainant from the renewal term.

Complaint: [redacted]
I am rejecting this response because DiscoverOrg intentionally creates deceptive contracts with intentionally buried addendums to force contract extensions that were not agreed upon. DiscoverOrg...

should state in clear language on the actual contract itself the terms of renewal.  As stated in the claim, the contract [redacted] signed clearly stated a Subscription Start Date and a Subscription End Date.  DiscoverOrg's use of buried addendums is a deceptive business practice.  We would hope that the Revdex.com would investigate the claims of deception that so many of DiscoverOrg's customers have complained about. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because it ignores the complaint that the contract in and of itself is designed to be deceptive and hide the language about auto-renewals.  Such language should be on the actual contract rather than on a separate document only referenced by a URL. 
Sincerely,
[redacted]

The contract in question was negotiated in an arms' length transaction between two businesses; DiscoverOrg does not sell to individual consumers, only businesses.  The contractual provision that Ms. [redacted]s claims was "buried" was actually expressly acknowledged by her.  The order form states: "The parties agree to be bound by the terms of the DiscoverOrg End User License Agreement (“EULA”) available at https://discoverorg.com/eula_09_06_16/, which is incorporated herein by reference."  That paragraph was specifically initialed by Ms. [redacted]s on behalf of [redacted].  The EULA provides, in the section called "TERM AND TERMINATION": "On the last day of the Term, the Term will extend for a successive period equal to the length of the Initial Term, unless either party notifies the other in writing at least sixty (60) days prior to the end of the then-current Term of its intent that the Term not so extend." The entire agreement is less than 8 pages, and takes around 25 and 35 minutes to review. Ms. [redacted]s may have been too busy to review the contract before signing it.  But if you agree to something without reading it, do you have a right to be upset that you don't know what it says?