Discovery Park Heated Mini Storage

Hi ***,Thank you for taking the time to reach outI am very sorry that you did not receive a credit to your account in a timely fashionI am in the process of addressing your concerns and will be completing additional training with the staff at our Discovery Park location to ensure better service; the service you deserveWe strive to provide only the best customer service and I want to apologize for the lack of response and corrective action especially when you asked to speak to our corporate officeThe rent for this unit is normally $per monthWe have adjusted your rate to $per monthWe would like to take care of your August rentI will be adjusting the rent on your account to reflect this discount todayIf you have any questions, feel free to reach out.Best Regards,Cherie T [redacted] Customer Service ManagerUrban Self Storage, Inc [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi [redacted],Thank you for taking the time to reach out. I am very sorry that you did not receive a credit to your account in a timely fashion. I am in the process of addressing your concerns and will be completing additional training with the staff at our Discovery Park location to ensure better...

service; the service you deserve. We strive to provide only the best customer service and I want to apologize for the lack of response and corrective action especially when you asked to speak to our corporate office. The rent for this unit is normally $86.00 per month. We have adjusted your rate to $76.00 per month. We would like to take care of your August rent. I will be adjusting the rent on your account to reflect this discount today. If you have any questions, feel free to reach out.Best Regards,Cherie T[redacted]Customer Service ManagerUrban Self Storage, Inc. [redacted]